Job Description
Job Title:
/Advocacy Manager (Total Advocacy)
Hours(including working days)
/18.75 per week
Salary:Pro-rata/full time/part time
/£25,000 pro rata
Responsible to:
/Head of Services
Responsible for:
/4 advocates
Primary Base:
/Highcliffe House York and home
Aim of the post: /To provide line management and operational support to a team of 6 advocates in North Yorkshire undertaking Generic and Care Act Advocacy, including triage of referrals for the service.
Main duties:
To provide overall management of the work of a team of six advocacy staff providing Generic and Care Act advocacy services across North Yorkshire.
Line manage staff, supporting their professional development.
Provide ongoing case management for the team.
Provide screening and triage of all new referrals into the team.
To work with the Head of Services and York Advocacy Manager to feedback on the service, for further development with our partners Cloverleaf Advocacy.
To work collaboratively and in partnership with other agencies.
Organisational:
A)To work within the aims and objectives of York Mind- To work within the Advocacy Principles and the aims and objectives of York Mind to the benefit of those using our services.
- To ensure that the advocacy service maintains regular and good communication with all other agencies, both statutory and voluntary.
- To keep clear and unambiguous records in writing and in-line with service quality standards within York Mind. Respect all aspects of clients’ confidentiality.
- To work within and uphold the policies and procedures of York Mind and advocacy specific procedures.
- To line manage staff according to the policies of York Mind, including undertaking quarterly performance reviews and supporting staff’s professional development
- To deliver bi-monthly individual case management support for the team, and ongoing guidance on casework as required
- To organise and facilitate bi-monthly team support meetings
- To ensure both staff maintain competencies by accessing appropriate in-house and external training opportunities in-line with their roles and responsibilities.
- To ensure suitable procedures are being followed to safeguard the health and safety of staff and service users.
- To screen and triage all referrals into the team, using Lamplight database system
- To liaise with referrers and clientsto ensure full and accurate referral information is present for advocates, and to ensure a good quality and timely service for referrers and clients
- To acknowledge and process any complaints or concerns raised about the service, liaising with the Head of Services
- To ensure that suitable records are kept in the required manner including staff support records.
- To prepare information and evidence of the themes in the work of the team, delivery issues, and feedback.
- Authorise expense claims for the team
- Maintain accurate records of expenses expenditure in line with York Mind’s policies and procedures
- To keep up to date with key legislation affecting the post.
If duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
Essential qualifications: /
N/A
The post holder will carry out any other duties, which are within the scope, spirit and purpose of the job as requested by the line manager.
If duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
Updated January 2017