JG

March 2017

DearApplicant,

Application forAssistant Scheme Housing Manager, part-timeNW11

Thank you for taking the time to respond to our advert. I enclose an application form for the post together with a job description and a person specification. The person specification details the qualities and the experience that we expect the successful postholders to possess. It is therefore very important that you explain to us, in your application form, how you meet the criteria. We shall be using the information that you provide as a basis for short listing. Please note that a Police Check will be sought in respect of the successful applicant.

Jewish Community Housing Association provides accommodation primarily for Jewish people. If you share our commitment to providing a quality and caring service to our tenants, we look forward to hearing from you.

Completed application forms should be returned to the above address by the 2nd October 2014

Yours sincerely,

Jane Goodman

Head of Housing

encl.

JEWISH COMMUNITY HOUSING ASSOCIATION LTD

JOB DESCRIPTION

ASSISTANT SCHEME HOUSING MANAGER

BACKGROUND

Jewish Community Housing Association’s main objective is to provide housing primarily for Jewish people in housing need who are without sufficient resources or alternative options to meet such needs. The housing is operated as a stand-alone scheme.

RESPONSIBLE TO

Jewish Community Housing Association’s Housing Manager.

AIMS AND OBJECTIVES

(1)To provide housing management services to all tenants.

(2)To access Support Services for those tenants in need.

(3)To monitor the Health and Safety of the block and its tenants and to carry out all necessary tasks to ensure the running of the block.

MAIN DUTIES & RESPONSIBILITIES

Direct Services to Tenants

(i)To be available to tenants who require assistance with repairs and maintenance within their flats and refer as appropriate

(ii)To develop personal skills relative to the needs of the tenants including skills in communication, observation and active listening.

(iii)To build effective relationships with tenants and their families, observing discretion, confidence and tact.

(iv)To deal with emergencies if they arise whilst on duty and to provide a response service out of office hours in accordance with the European Working Time Directive via the Associations Helpline Provider.

(v)To provide a daily check call to tenants via the scheme Helpline system

(vi)To refer tenants for assistance with Housing Benefits to appropriate Advice Agencies or Support Services

(vii)To orientate new tenants to the Scheme, to refer and access appropriate Support Services as necessary, ensure familiarity with Tenant Obligations as stated in the Tenancy Agreement, ensure rent payment system is established for tenant.

(viii)To attend viewings with prospective tenants.

Organisation & Monitoring of Services to Tenants

(i)To make appropriate and necessary referrals to statutory services and Support Services.

(ii)To encourage Tenant Participation within the Scheme and communal activities. Where activities are organised to take place outside the development, it is essential that adequate cover is arranged with the Jewish Community Housing Association’s Head Office.

(iii)To hold, participate in, and minute quarterly meetings with the tenants to discuss relevant issues and problems forwarding to Head Office distributing them to all tenants.

(iv)To liaise, through agreed channels of communication, with the Development Manager regarding repairs to tenants’ flats.

(v)To undertake inspections of void properties and annual inspection of all flats.

Staff

(i)To attend staff meetings and meetings outside the Unit as required by the needs of the establishment.

(ii)To ensure that communication between staff is maintained at all times through the line management system.

(iii)To undergo appropriate training as available and determined in conjunction with senior members of staff.

(iv)To participate in regular supervision by the Housing Manager or other designated senior member of staff.

(v)To work effectively, supervise and monitor volunteers involved in working with the tenants, when appropriate.

Management & Administrative Duties

(i)To maintain a daily log of events.

(ii)To maintain an up-to-date list of all tenants showing their names, addresses and telephone numbers of their doctors and next of kin

(iii)To assist in the compilation and presentation of reports and assessments

(iv)To undertake administrative duties where appropriate

(v) To ensure that the communal areas are kept clean and available for use.

(vi)To maintain and monitor adequate security precautions.

(vii)To ensure that there are adequate heating levels.

(xi)To supervise contractors working within the unit.

(xii)To arrange the booking and letting of the guest bedroom.

(xiii)To collect, reconcile and bank laundry money and miscellaneous income.

(xiv)To maintain a small petty cash float.

(xv)In conjunction with (Housing Manager) monitor rent arrear levels and tenancy contraventions and take appropriate actions.

Health & Safety

(i)To be aware of and comply with safe working practices as laid down under the Health & Safety at Work Act and as applicable to Unit procedures.

(ii)To ensure the safety of all personnel in the building through regular attendance at fire drills, check of regulations and regular inspection of fire-fighting equipment.

(iii)To make the Head Office aware of any defects in the building, plant or equipment.

(iv)To ensure that any accidents to staff, tenants or volunteers are reported in accordance with correct procedures.

Other

(i)In the course of their duties, the Scheme Manager will be required to use the Association’s IT system when implementation is complete.

(ii)To carry out any other reasonable duties as requested by the Housing Manager or other senior members of staff.

(iii)This Job Description could be subject to alteration according to changes in legislation and Jewish Community’s operational procedures.

JEWISH COMMUNITY HOUSING ASSOCIATION

ASSISTANT SCHEME MANAGER

PERSON SPECIFICATION

ESSENTIAL / DESIRABLE
WORK EXPERIENCE:
Experience in either day care, supported/sheltered housing or residential care for elderly and/or other vulnerable client groups (paid or voluntary)
Experience of managing and monitoring contractors/volunteers / YES
YES
COMMUNICATION SKILLS:
Ability to develop and sustain successful and professional relationships with colleagues, tenants and their families, external partnership agencies and stakeholders and volunteers.
Ability to communicate effectively with a range of people, both verbally and in writing.
Using IT systems and applications where necessary.
Ability to respect confidentiality.
Sensitivity to individual needs of tenants and colleagues
Ability to understand and demonstrate Professional Boundaries / YES
YES
YES
YES
YES
ADMINISTRATIVE/ORGANISATIONAL SKILLS
Ability to work independently using own initiative
Ability to produce own written reports using IT SYSTEMS / YES
YES
KNOWLEDGE/SKILLS:
Knowledge and understanding of the ageing process.
Knowledge and understanding of issues affecting those with physical disabilities or mental health issues.
Good working knowledge of welfare benefits and entitlements
Awareness of Health and Safety
Understanding of Jewish values and culture
Understanding of Care in the Community,
Supporting People and Support Planning
Experience of dealing with basic arrears
Basic knowledge and experience of dealing with day-to-day Tenancy Management issues, eg neighbour disputes, ASB, rent arrears, etc. / YES
YES
YES
YES
YES
YES
YES
YES / YES
OTHER REQUIREMENTS:
Willingness to participate in activities with the tenants
Awareness of Equal Opportunities
Willingness to respond to emergencies outside of standard hours
Evidence of leadership skills and resourcefulness
Commitment to involving tenants in the management of their homes and the organisation. / YES
YES
YES
YES
YES

CONFIDENTIAL

JEWISH COMMUNITY HOUSING ASSOCIATION LTD

APPLICATION FORM

Post applied for:ASSISTANTSCHEME HOUSING MANAGER PART-TIME

PLEASE COMPLETE THIS FORM IN YOUR OWN HANDWRITING AND RETURN TO:

Jane Goodman

Head of Housing

Jewish Community Housing Association Ltd

Harmony Close

Princes Park Avenue

London NW11 0JJ

______

Surname (Block Capitals)______

First Name (Block Capitals______

Address (Block Capitals)______

______

______

Post Code______

Telephone No:______

Email address

PRESENT (OR MOST RECENT) EMPLOYMENT

Employer______

Date commenced______Period of Notice ______

Date left (if applicable ______

Position held______Basic Salary ______

Other benefits ______

Please give details of your present duties and responsibilities

PREVIOUS EMPLOYMENT

Please start with your most recent employment and list in reverse order

Employer’s name andPosition held andFrom - ToReason for

nature of businessresponsibilitiesleaving

______

EDUCATION/TRAINING/PROFESSIONAL QUALIFICATIONS

Please give a brief résumé.

Please use the following space to explain why you are applying for this post and how you consider your skills, experience, personal qualities and achievements fit you for this position.

REFERENCES

Please give the names and addresses of two persons (one of whom should be your current/most recent employer).

Name______Name ______

Position______Position ______

Address______Address ______

______

______

Are you willing for your present employer to be approached before interview? YES/NO

______

Do you hold a current driving licence?YES/NO

Are you to your knowledge related to any Member or Senior Official of the

Association?YES/NO

How did you find out about this vacancy? ______

______

STATEMENT TO BE SIGNED BY THE APPLICANT

I confirm that to the best of my knowledge and belief the information I have given is correct and complete.

Signed______

Date______

Please return this form in the envelope provided, not later than the closing date shown in the advertisement.

JEWISH COMMUNITY HOUSING ASSOCIATION LTD

Ethnic monitoring form

To allow the Association to monitor our Equal Opportunity Policy, please complete the questions below.

The Association wants to treat all applicants equally, whatever their race, colour or ethnic origin.

The information requested is for this purpose, and will be treated as strictly confidential and used solely for monitoring purposes.

Please put an X for each applicant next to their origin.

White

British

Irish

Any other White background (please describe)

Mixed

White and Black Caribbean

White and Black African

White and Asian

Any other Mixed background (please describe)

Asian or Asian British

Indian

Pakistani

Bangladeshi

Any other Asian background (please describe)

Black or Black British

Caribbean

African

Any other Black background (please describe)

Chinese or other ethnic group

Chinese

Any other (please describe)

Other (please describe) ……………………………………………….

(continued overleaf)

What is your religion

None

Christian (including Church of England, Catholic, Protestant

and all other Christian denominations)

Buddhist

Hindu

Jewish

Muslim

Sikh

Any other religion (please describe)

Signed:……………………………………………………………

Dated:……………………………………………………………