IN.gov PORTAL REPORT: INDIANA
IN.gov PORTAL REPORT
September 2016
INDIANA: REVENUE/non-revenue generating service deployments
List all revenue/non-revenue generating services launched this month.
AGENCY / APPLICATION / DESCRIPTION / TO/CO/SOWTarget Deployment Date / Actual Deployment Date
DNR / HTF Portal / II deployed a new build to the HTF Portal which includes several enhancements such as, check-in, law enforcement role to look up license purchases and game check, adding a flag within check-in to assist in communicating concerns for certain counties such as diseased deer, updates to the license purchasing - added functionality to ensure a user knows if they can't buy more of the same license. / 09/06/16 / 09/23/16
FSSA / HIP Link Affordability Matrix / II deployed the HIP Link Affordability Matrix release. This major feature in this release helps to automate the review process currently performed by the employer counseling team. The other features helped to streamline the assignment of status for employees.
/ 09/20/16 / 09/21/16
INDIANA: website deployments
List all websites deployed this month.
AGENCY / WEBSITE / DESCRIPTION / TO/CO/SOW Target Deployment Date / Actual Deployment DateDHS / Critical Infrastructure/Cybersecuirty Series Subsite / II deployed the Critical Infrastructure/Cybersecurity Series Subsite for DHS, under the Cybersecurity.IN.gov website. This subsite will be used to promote the upcoming cybersecurity exercises hosted by the Department of Homeland Security (DHS). This small, baseline subsite was created with a quick turnaround time due to DHS wanting to promote an upcoming exercise. / 09/29/16 / 09/26/16
INDIANA: Quarterly Applications and Websites Deployed Chart / Q1 / Q2 / Q3 / Q4
A / Total # revenue applications deployed
(New self-funded applications only) / 0 / 5 / 2
B / Total # non-revenue applications/websites deployed
(New applications/websites that are not self-funded) / 8 / 3 / 7
C / Total # of applications and websites deployed
(Total of A and B) / 0 / 1 / 0
D / Total # of revenue application or website enhancements
(Self-funded change orders only) / 8 / 7 / 2
E / Total # of non-revenue application or website enhancements
(Application/website change order that are not self-funded) / 4 / 12 / 2
F / Total # of application functional upgrades deployed
(Technology Refresh/Rewrite) / 1 / 2 / 1
G / Total # of mobile websites/applications deployed
(New and CO projects that are responsive) / 1 / 2 / 1
H / Small Project (Under $50,000) / 14 / 23 / 8
I / Medium Project (Between $50,000 - $100,000) / 3 / 0 / 2
J / Large Project (Over $100,000) / 1 / 2 / 3
[These can’t be totaled since some items are counted twice] / No Total / No Total / No Total / No Total
List each application to be counted, identify with the corresponding A-F and place an “X” in the quarter that it will be counted in. Add rows as necessary.
Identify A-J / INDIANA: Quarterly Applications and Websites Deployed Chart / Q1 / Q2 / Q3 / Q4D/H / ISDH Vital Records / X
D/H / DOR BT1 / X
B/H / DOR Oracle Load Testing / X
B/H / ISDT Intox Officer Recertification / X
B/H / DWD AmplifyAE.org Domain Transfer and Setup / X
E/F/I / ISC – Clerk of Courts CO#7 CLE Reporting / X
E/I / TOS – Website / X
B/H / DNR – ADE Application Upgrade / X
B/G/I / DWD –WorkOne Master Template and First Region / X
B/H / DWD – Work-One.org Domain Transfer and Setup / X
B/E/H / SBOE – State Board of Education Application / X
D/H / DOR – EPAY 2014 UX Changes / X
D/H / DOR – EPAY 2014 UX Changes & CCP / X
D/H / DOR – EPAY Test DB Move from II to IOT / X
D/H / DOR – Forms PROD DB Move from II to IOT / X
D/H / DOR – EPAY Hot Fix for Email Address / X
D/H / DOR – EPAY Hot Fix for Double Click/Next Button / X
E/J / FSSA – HIP Link / X
E/F/H / INDOT – eGraphics Enhancement / X
H / IDEM – OTC / X
E/H / DNR – Tree Seedling / X
E/F/H / DHS/ISDH – Design Release Service Application / X
A/C/H / DWD/BMV – Webservices for STARS interaction / X
A/G/H / IHB – On-the-Go (OtG) / X
E/H / ATG – IndianaUnclaimed.com Mobile Refresh / X
E/H / IOT – Siteimprove Quarterly Audit – Q1 2016 / X
D/H / DOR – Where is my Refund IP Address Add / X
D/H / DOR – Web Forms Security Updates / X
E/H / IHCDA – Homeownership Sub-site / X
E/H / DWD – WorkOne West Central Website / X
E/H / IOT – IN.gov Website Redesign / X
D/H / DOR – Epay Hot Fix Version 3.0.9 / X
D/H / DOR – WebForms Soft. Dev. Reg. Updates / X
B/H / DVA – Veteran Opportunity Partners Phase 2 / X
E/H / IPAS – IPAS Name Change to IDR / X
E/H / IPAS – IndianaDisabilityRights.org Domain Transfer / X
A/D/H / IEDC – Urban Enterprise Zone Application / X
B/H / INPRS – RightNow FAQ / X
E/H / IOT – Mobile.IN.gov Site Redesign / X
A/J / DNR – Hunt Trap Fish (HTF) / X
A/J / FSSA – Consumer Search / X
D / IDOI – E-Filing / X
D/H / DOR – E-Pay / X
B/E/G/H / FSSA – Inconnect Alliance / X
E/F/I / ISC – Clerk of Courts CO#8 ProBono Reporting / X
B/H / DVA/IVH – Indiana Veteran’s Home Website / X
B/H / SOS – Foreign Precious Metal Boullion Dealers / X
D/H / DOR – Web Forms Vendor Registration / X
A/H / CHE – Scholars.IN.gov Donations Payment Processing Solution / X
A/H / CHE - Refunds Payment Application / X
B/H / IHB – IN Association of Historians Subsite / X
B/J / FSSA – Consumer Portal Application / X
B/J / FSSA – Carefinder Application / X
B/H / BMV—License Plate Voting Application / X
D/J / DNR – HTP Portal / X
B/H / DHS – CICS Subsite / X
E/G/I / FSSA – HIP Link Affordability Matrix / X
Monthly Scorecard
Reporting Period: / September / 2016 / Quarter: / 3
Service Level Description / SLA / September / Q1 / Q2 / Q3 / Q4
Timely Delivery of:
a. Application Reliability – New/Existing IN.gov Services Uptime / 99.5% / 99.974% / 99.958% / 99.652% / 99.938%
b. Portal Web Pages Availability / 99.9% / 99.993% / 99.997% / 99.959% / 99.995%
c. Applications Support Queue / 98% / 100.00% / 100.00% / 100% / 100%
d. IN.gov Portal Response Time / < 1 sec. / 0.791 / 0.462 / 0.426 / 0.676
e. Support Response Resolution / 95% / 100.00% / 100.00% / 100.00% / 100.00%
f. Delivery of Services / 100% / 100.00% / 100.00% / 100.00% / 100.00%
g. Help Desk – Average Call Answer Time / ≤ 120 s
/90% / 99.93% / 98.57% / 98.56% / 99.94%
h. Help Desk Abandon Rate / ≤ 5%/98% / 2.722% / 6.537% / 7.132% / 4.878%
i. Citizen/Business (End User) Customer Support / 97% / 100.00% / 100.00% / 100.00% / 100.00%
j. State of Indiana Portal Integrity / Broken Links / 3,211 / 10,825 / 9,278 / 9,089
k. State of Indiana Portal Integrity / Mis-spellings / 576 / 1,609 / 1,097 / 1,708
l. Citizen/Business Customer Satisfaction Survey / 90% (no less than “4”) / 98.113% / 97.949% / 100% / 98.605%
Subtotal – Assessed Debits/Credits / Variable / n/a / n/a / n/a / n/a / n/a
Unsatisfactory Penalty / Variable / n/a / n/a / n/a / n/a / n/a
Total – Assessed Debits/Credits / n/a / n/a / n/a / n/a / n/a
Status Key
Acceptable / Green
Marginal / Yellow
Unsatisfactory / Red
No metric to report / N/A
a. Application Software (New Development)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Total # of New Active Projects Delivered / 2 / 8 / 13 / 10 / 31
Total # of New Active Projects Required to be Delivered / 2 / 8 / 13 / 10 / 31
Percentage / 100.00% / 100.00% / 100.00% / 100.00% / 100.00%
b. Application Software (Change Orders)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Total # of Change Orders Delivered / 1 / 10 / 13 / 3 / 26
Total # of Change Orders Required to be Delivered / 1 / 10 / 13 / 3 / 26
Percentage / 100.00% / 100.00% / 100.00% / 100.00% / 100.00%
d. Production Problem Response - Off Peak Usage (4 hrs)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Total # of calls assigned by State during Off Peak Usage Periods and responded to by Contractor within 4 hrs / N/A / N/A / N/A / N/A / N/A / N/A
Total # of calls assigned by State during Off Peak Usage Periods / N/A / N/A / N/A / N/A / N/A / N/A
Percentage / N/A / N/A / N/A / N/A / N/A / N/A
e. Production Problem Response - Weekends and Holidays (24 hrs)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Total # of calls assigned by State on Weekends and Holidays and responded to by Contractor within 24 hrs / N/A / N/A / N/A / N/A / N/A / N/A
Total # of calls assigned by State Weekends and Holidays / N/A / N/A / N/A / N/A / N/A / N/A
Percentage / N/A / N/A / N/A / N/A / N/A / N/A
f. IN.gov Availability (Network Connectivity)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Total # of minutes of Availability within the reporting period / 43,200 / 131,040 / 130,540 / 132,480 / 394,560
Total # of minutes in the reporting period less the sum of the total # of minutes of scheduled maintenance and Force Majeure events downtime / 43,200 / 131,040 / 131,040 / 132,480 / 394,060
Percentage / 100.00% / 100.00% / 99.62% / 100.00% / 99.87%
g. End User Support – Phone Availability (Target hours = 45 hours per week)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Actual hours available during Peak Usage Periods / 189 / 558 / 585 / 585 / 1728
Target hours of availability during Peak Usage Period / 189 / 558 / 585 / 585 / 1728
Percentage / 100.00% / 100.00% / 100.00% / 100.00% / 100.00%
h. End User Support - Problem Resolution (VSM)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Application Support / 22 / 150 / 163 / 94
Bugs (4 hr SLA) / 23 / 68 / 87 / 70
Content (3 day SLA) / 255 / 901 / 801 / 767
Financials / 181 / 346 / 337 / 415
Outages (2 hr SLA) / 20 / 19
Web Address (3 day SLA) / 6 / 25 / 29 / 22
Other / 8 / 23 / 30 / 40
Total / 1,553 / 1,466
i. End User Support – Compliance (VSM)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Application Support (200 hrs) / 95% / 91% / 85% / 92%
Bugs (4 hour SLA) / 100% / 99% / 100% / 100%
Content (3 Business days SLA) / 99% / 98% / 98% / 98%
Outages (2 hour SLA) / 100% / 100% / 100% / 100%
Web Address (3 business day SLA) / 83% / 84% / 79% / 78%
Percentage / - / - / - / - / - / -
j. Customer Satisfaction
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Q1-- Completed On Time / 85% / 85% / 86% / 85%
Q2--Issue Resolved / 84% / 85% / 87% / 84%
Q3--Responsive & Courteous / 89% / 89% / 90% / 89%
Q4--Regular Updates / 77% / 80% / 84% / 77%
Total Customer Satisfaction / 84% / 84% / 87% / 84%
k. Full Recoverability (within 48 hours)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
# of hours to recover from a catastrophic event (a fractional hour is rounded to the next whole hour) / N/A / N/A / N/A / N/A / N/A
Percentage / N/A / N/A / N/A / N/A / N/A / N/A
l. Third Party Portal Services
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
BrowseAloud Speech Requests / 6,950 / - / - / -
Browsealoud Plus (Opens) / 2,768 / 22,189 / 28,705
ExactTarget Email Sends / - / - / -
ExactTarget Cost / - / - / -
GovDelivery Email Sends / 5,181,903 / 30,980,576 / 11,724,151 / 12,208,563
RightNow Live Chats / 1,743 / 4,830 / 5,676 / 5,305
RightNow Incidents / 2,567 / 7,286 / 7,916 / 7,795
Total / N/A / N/A / N/A / N/A / N/A / N/A
**reporting service temporarily down
m. IN.gov Static Web Portal (Visits)Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
Hoosier Lottery / n/a / 5,164,807 / 3,818,716 / n/a / 8,983,523
DWD / 114,642 / 567,322 / 417,089 / 386,786 / 1,780,100
DOR / 136,186 / 2,165,972 / 1,112,392 / 416,428 / 4,115,532
IN.gov Core / 584,626 / 1,799,309 / 9,226,600 / 1,809,445 / 14,654,493
DNR / 619,031 / 1,100,385 / 1,818,859 / 1,853,343 / 6,671,043
BMV / 858,756 / 1,605,963 / 2,299,777 / 2,698,228 / 9,223,799
FSSA / 308,759 / 1,455,259 / 1,313,648 / 947,423 / 4,654,451
INDOT / 101,629 / 461,342 / 326,356 / 345,024 / 1,489,340
ISP / 147,667 / 672,071 / 377,447 / 463,970 / 1,986,390
Total / 4,418,837 / 28,555,019 / 23,142,176 / 13,677,503 / 79,130,938
o. Mobile PortalTraffic – Top Mobile Browsers (Hits)
Matrix / September / Q1 / Q2 / Q3 / Q4 / YTD
iPhone (Safari) / 568,575 / 13,426,559 / 11,256,597 / 2,030,831 / 28,985,654
Android Browser / 18,664 / 1,736,172 / 954,231 / 74,704 / 2,852,644
Blackberry / n/a / 26,493 / 18,673 / n/a / 45,166
Internet Explorer Mobile / 5,123 / 290,573 / 187,767 / 18,736 / 518,302
Total / 592,362 / 15,479,797 / 12,417,268 / 2,124,271 / 32,401,766
IN.gov AVAiLABILITY (network connectivity)
Description / April / May / June / July / August / SeptemberMin in Month / 43,200 / 44,640 / 43,200 / 44,640 / 44,640 / 43,200
Scheduled outage / 0 / 0 / 0 / 0 / 0 / 0
Force Majeure / 0 / 0 / 0 / 0 / 0 / 0
Total Availability Minutes / 43,200 / 44,640 / 43,200 / 44,640 / 44,640 / 43,200
Unscheduled outage / 0 / 0 / 500 / 0 / 0 / 0
Available minutes / 43,200 / 44,640 / 42,700 / 44,640 / 44,640 / 43,200
Uptime Percentage / 100.00% / 100.00% / 98.84% / 100.00% / 100.00% / 100.00%
Q1 / Q2 / Q3 / Q4 / Total
Uptime Percentage / 100.00% / 99.62% / 100.00% / 99.87%
Available Minutes / 131,040 / 130,540 / 132,480 / 394,060
Available Possible Minutes / 131,040 / 131,040 / 132,480 / 394,560
September
1440 / Minutes in a day
30 / Days in Month
IN.gov Scheduled maintenance/Outages
ScheduledDate / Description / Mins
09/07/16 / CMR #3507 / 0
09/12/16 / CMR #3487 / 0
09/25/16 / CMR #3559 / 0
09/25/16 / CMR #3558 / 0
09/28/16 / CMR #3486 / 0
Total: / 0
Un-Scheduled
Date: / Description / Mins
09/25/16 / The portal experienced intermittent service outages due to a networking event that was affecting Expedient data centers. The resultant networking event caused several services to intermittently fail orbecome sluggish. / 0
Total: / 0
Force Majeure
Date / Description / Mins
N/A / N/A / 0
Total: / 0
end user support (support availability for public users)
2016 / SeptemberActual Hours / 189
Target Hours / 189
Q1 / Q2 / Q3 / Q4 / YTD
558 / 585 / 585 / 1728
Explanation
Business days/Holidays / 21/1
2016 Holiday Schedule
New Year’s Day / 1/1/2016
Martin Luther King Jr Day / 1/18/2016
Good Friday / 3/25/2016
Primary Election Day / 5/03/2016
Memorial Day / 5/30/2016
Independence Day / 7/4/2016
Labor Day / 9/5/2016
Columbus Day / 10/10/2016
General Election Day / 11/8/2016
Veteran’s Day / 11/11/2016
Thanksgiving Day / 11/24/2016
Lincoln’s Birthday / 11/25/2016
Washington’s Birthday / 12/23/2016
Christmas Day / 12/26/2016
September2016 - monthly uptime Report for the in.gov portal
Service: / WEB PAGE / # of checks: / 14251Host (port): / # of outages: / 1
Check period: / 3 minutes / # of failed checks: / 1
Last check: / 1 min 14 sec ago / Uptime: / 99.993%
Since: / 1/12/2010 / Avg.responsetime: / 0.791
Monthly statistics:
Day / Totalchecks / Outages / Failedchecks / Avg.responsetime / Uptime09/01/2016 / 477 / 0 / 0 / 0.675 / 100%
09/02/2016 / 477 / 0 / 0 / 0.748 / 100%
09/03/2016 / 477 / 0 / 0 / 0.626 / 100%
09/04/2016 / 471 / 0 / 0 / 0.806 / 100%
09/05/2016 / 476 / 0 / 0 / 0.621 / 100%
09/06/2016 / 477 / 0 / 0 / 0.689 / 100%
09/07/2016 / 472 / 0 / 0 / 0.898 / 100%
09/08/2016 / 476 / 0 / 0 / 0.978 / 100%
09/09/2016 / 476 / 0 / 0 / 0.897 / 100%
09/10/2016 / 474 / 0 / 0 / 0.973 / 100%
09/11/2016 / 470 / 0 / 0 / 1.121 / 100%
09/12/2016 / 475 / 0 / 0 / 1.118 / 100%
09/13/2016 / 475 / 0 / 0 / 1.226 / 100%
09/14/2016 / 474 / 0 / 0 / 0.741 / 100%
09/15/2016 / 474 / 0 / 0 / 0.702 / 100%
09/16/2016 / 473 / 0 / 0 / 0.809 / 100%
09/17/2016 / 474 / 0 / 0 / 0.769 / 100%
09/18/2016 / 468 / 0 / 0 / 0.692 / 100%
09/19/2016 / 474 / 0 / 0 / 0.828 / 100%
09/20/2016 / 477 / 0 / 0 / 0.72 / 100%
09/21/2016 / 477 / 0 / 0 / 0.716 / 100%
09/22/2016 / 477 / 0 / 0 / 0.639 / 100%
09/23/2016 / 477 / 0 / 0 / 0.688 / 100%
09/24/2016 / 477 / 0 / 0 / 0.702 / 100%
09/25/2016 / 471 / 1 / 1 / 0.628 / 99.788%
09/26/2016 / 477 / 0 / 0 / 0.874 / 100%
09/27/2016 / 477 / 0 / 0 / 0.701 / 100%
09/28/2016 / 477 / 0 / 0 / 0.657 / 100%
09/29/2016 / 477 / 0 / 0 / 0.699 / 100%
09/30/2016 / 477 / 0 / 0 / 0.805 / 100%
September 2016 - monthly uptime Report for monitored in.gov portal applications
Website/Application Name / Check Period / # of Checks / # of Outages / # of Failed / Uptime / Avg. Response Time (s)BMV Driver Search / 5 minutes / 8560 / 0 / 0 / 100.00 / 0.35
BMV IVR / 5 minutes / 8563 / 5 / 5 / 99.942 / 0.479
BMV mybmv / 3 minutes / 14256 / 6 / 6 / 99.958 / 0.49
BMV PTP / 3 minutes / 14246 / 1 / 1 / 99.993 / 0.701
BMV Registration Search / 5 minutes / 8560 / 1 / 1 / 99.988 / 0.347
BMV Survey Tool / 5 minutes / 8563 / 1 / 1 / 99.988 / 0.199
BMV Title Search / 5 minutes / 8559 / 1 / 1 / 99.988 / 0.353
BMV Validate / 5 minutes / 8564 / 0 / 0 / 100.00 / 0.342
BMV Wait Times / 5 minutes / 8560 / 3 / 3 / 99.965 / 0.435
Courts OTC / 5 minutes / 8566 / 0 / 0 / 100.00 / 0.346
DCS CSADR / 3 minutes / 14261 / 1 / 1 / 99.993 / 0.328
DCS Isets / 30 minutes / 1431 / 0 / 0 / 100.00 / 0.396
DHS County Map / 5 minutes / 8558 / 1 / 1 / 99.988 / 0.203
DLGF FBA / 5 minutes / 8567 / 2 / 2 / 99.977 / 0.348
DNR Game Check / 5 minutes / 8567 / 2 / 3 / 99.965 / 0.488
DNR Game Checking / 5 minutes / 8562 / 2 / 2 / 99.977 / 0.473
DNR HTF Public Site / 3 minutes / 14253 / 1 / 1 / 99.993 / 0.271
DNR Hunter Ed / 5 minutes / 8564 / 0 / 0 / 100.00 / 0.724
DNR Phone Game Check / 5 minutes / 8567 / 3 / 4 / 99.953 / 0.449
DNR Portal / 3 minutes / 14253 / 5 / 33 / 99.768 / 0.324
DNR POS / 3 minutes / 10447 / 1 / 1 / 99.99 / 0.427
DNR Reserved Hunt / 3 minutes / 14249 / 2 / 4 / 99.972 / 0.37
DNR Tree Project / 5 minutes / 8564 / 1 / 1 / 99.988 / 0.455
DOI RREAL / 5 minutes / 8562 / 3 / 7 / 99.918 / 0.286
DOL Work Permit Site / 5 minutes / 8571 / 1 / 1 / 99.988 / 0.443
DOR BT1 / 3 minutes / 14249 / 2 / 2 / 99.986 / 0.427
DOR Epay / 5 minutes / 14246 / 1 / 1 / 99.993 / 0.552
DOR Retail Merchant / 3 minutes / 14251 / 0 / 0 / 100.00 / 0.31
DOR RRMC / 5 minutes / 8562 / 2 / 2 / 99.977 / 0.257
DOR Tax Refund Status Check / 5 minutes / 8561 / 0 / 0 / 100.00 / 0.383
Hope Card / 5 minutes / 8566 / 1 / 1 / 99.988 / 0.435
IDOA Lobbyist Search / 5 minutes / 8561 / 3 / 7 / 99.918 / 0.424
IDOA Lobbyist Registration / 5 minutes / 8562 / 3 / 7 / 99.918 / 0.435
IDOI RateWatch / 5 minutes / 8566 / 0 / 0 / 100.00 / 0.251
IGA New Site / 10 minutes / 4294 / 0 / 0 / 100.00 / 0.415
IN Gov Salary Search / 5 minutes / 8566 / 1 / 1 / 99.988 / 0.26
IN Portal / 3 minutes / 14251 / 1 / 1 / 99.993 / 0.791
INPRS / 5 minutes / 8565 / 2 / 2 / 99.977 / 0.377
ISDA Conservation Report / 5 minutes / 8567 / 0 / 0 / 100.00 / 0.262
ISP LCH / 3 minutes / 14245 / 10 / 10 / 99.93 / 0.39
ISP Meth Task / 5 minutes / 8569 / 2 / 2 / 99.977 / 0.349
my.in.gov / 3 minutes / 14258 / 2 / 2 / 99.986 / 1.141
PLA License Litigation / 5 minutes / 8561 / 0 / 0 / 100.00 / 0.283
Portal Calendar / 3 minutes / 14252 / 8 / 21 / 99.853 / 3.507
SOS Primary URL / 3 minutes / 14252 / 2 / 4 / 99.972 / 0.711
SSACI Estudent / 5 minutes / 8556 / 0 / 0 / 100.00 / 0.34
TPE 2.x Web Service / 2 minutes / 21274 / 0 / 0 / 100.00 / 0.474
Vital Records / 5 minutes / 8569 / 0 / 0 / 100.00 / 0.718
TOTAL / N/A / N/A / N/A / N/A / 99.974 / 0.4900