Role Title: Italk Administrative Assistant Volunteer

Solent Mind – italk

Role Title: italk Administrative Assistant volunteer

Location: italk, Black Horse House, Eastleigh

When: April 2016

Commitment required: Minimum of 3 hours weekly, between the hours of 9-5.

We do ask for a minimum of 6 months service

Main Responsibilities

The purpose of this role is to support our busy Administrative team with their daily tasks to help the smooth running of the referral process to italk. The main tasks in this role are: processing paper referrals from GP’s, Community Mental Health Teams and other agencies using our patient management system (IAPTus), scanning of referrals and notes onto IAPTus as requested by PWP’s/admin staff. Other general tasks may include: complete patient experience questionnaires (PEQ’s), franking of letters, sending out promotional materials and filing of paper referrals.

What’s in it for you:

This is an excellent opportunity to gain new skills and experience within mental health and an IAPT service. By volunteering with italk you will make a valuable contribution to the community and help us make a difference to patient’s lives. As part of your induction you will have the opportunity to find out more about the different roles within our service and what we offer our patients.

Why we want you

Since its launch the service as grown, developed and expanded into new localities and now one of the largest talking therapy services in England. As a volunteer at italk you will be an integral part of our team helping us to reach out to people with common mental health problems across Hampshire and provide the support they need.

In return we offer an interesting and rewarding opportunity to gain valuable experience within an IAPT service.

Additional Notes

Part of this role will include liaising with other agencies it is therefore essential to have a good telephone manner as well as effective IT skills. Training will be provided as required and as relevant to the role. You may be speaking directly with patients if completing Patient Experience Questionnaires, therefore you must be able to deal appropriately with patient sensitive information and abide by strict confidentiality procedures.

For further information about the role please contact:

Patient Liaison Team Volunteer Co-ordinator:

Anna Fielder (in office Wed 09.30-17.30, Thurs, 09.30-17.30, Fri 09.00-16.30)

italk step 2

3rd Floor, Black Horse House

8-10 Leigh Road

Eastleigh

SO50 9FH

Direct Dial: 023 8038 3883

Main line: 023 8038 3920

Email:

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