Carers Network Engagement Worker

Carers Network Engagement Worker

Job Description

Job Title: Carers Network Engagement Worker

Accountable to: Chief Executive

Responsible to: Service Manager

Reporting to: Service Manager

Location: Gaddum Centre, Manchester

Salary: NJC Scale Point 23, £20,849 – initial 12-month contract

Hours: 35 hours per week

Job Summary

The role of the Carers Network Engagement Worker is to support the Carers Network Coordinator in the development and delivery of the Manchester Carers Network Hub (MCNH).

The Carers Network Engagement Worker (CNEW) will actively support Voluntary Community Social Enterprise (VCSE) organisations and local communities in building capacity and in identifying community assets, which could provide activities and support for carers.

The role will be accountable to the Carers Network Coordinator

The role will have responsibility for the development and production of a newsletter capturing information from all Care Network Providers, to an agreed timescale.

Job Purpose

·  To support the development of a proactive Manchester Carers Network Hub to raises carers’ issues and needs across Manchester

·  To identify community groups and outreach activities in Manchester providing access to information and advice to carers within localities.

·  To support and enable carers and former carers to participate in the design and development of carers’ services.

·  To identify and recruit Community Carers Champions as volunteers in localities and settings across Manchester

·  To support the progress on Care Network Providers Action Plan

Roles and Responsibilities

Specific areas of responsibility

·  Engagement with Carers

·  Engagement with other VCSE Organisations

·  Engagement with Communities

·  Organisation of events

·  Awareness raising

·  Community Carers Champions

·  To support the Carers Network Coordinator in developing and establishing the MCNH with

o  A dedicated telephone line with effective answering system to respond to calls

o  Undertaking the mapping and gaps analysis of activity and support for carers across Manchester

o  Building an information bank (database) of knowledge skills and resources.

o  Coordinating and sharing expertise and experience within Manchester Care Network Providers and other organisations to support capacity building.

o  To develop and establish a Single Point Of Contact (SPOC).

·  To work closely with a range of diverse community groups and organisations to ensure identification and support of carers.

·  Liaise with, work alongside existing support groups, and facilitate the development of further groups.

·  Using appropriate networks to raise awareness of carers’ needs within VCSE organisations.

·  To identify other VCSE organisations across Manchester apart from Care Network Providers who support carers and their families.

·  To ensure the involvement and consultation of Carers in the development of future projects & activities.

·  Compile and distribute MCN newsletters to an agreed timescale identifying further outlets for dissemination to reach previously unidentified carers.

·  To organise National Carers Week, open days and other promotional activities.

·  To keep up to date with carer related developments in government and local authority policy, and in all other organisations working with carers.

·  Work with the Carers Network Coordinator to devise innovative ways of engaging with carers, health and social care professionals.

·  To keep abreast of developments locally and nationally in relation to Carers.

·  To promote and raise awareness of the work of Manchester Carers Network Hub.

Additional Duties and Responsibilities

·  Maintain a general understanding of the work of the whole organisation, and attend staff meetings/events.

·  Adhere to Gaddum Centre’s Safeguarding Policy and report any concerns regarding an individual’s safety.

·  To undertake and maintain Risk Assessments for area of work in the programme.

·  Promote the work of Gaddum Centre and safeguard its good name and reputation at every opportunity.

·  Promote Gaddum Centre events and activities

·  To adhere to Gaddum Centre Policies and Procedures.

·  To be aware of personal safety and security when carrying out work.

·  To maintain privacy and confidentiality in line with Gaddum Centre’s policies and procedures.

·  To respond to enquiries and calls coming into Manchester Carers Network Hub in a professional and knowledgeable way.

·  All other duties reasonably associated with the role associated with the role.

The details contained in this job description, particularly the principal accountabilities reflect the content of the job at the date the job description was prepared. It is inevitable over time the nature of individual jobs will change; existing duties may be lost and other duties added without changing the general character of the duties or the level of responsibility entailed. Consequently, this job description may be revised from time to time.