Job Title: MERTON TEAM LEADER

LD/HR/WN, 2015

JOB DESCRIPTION

Job Title: MERTON TEAM LEADER

Responsible to: LONDON DEPUTY MANAGER

Hours of employment: 30 Hours

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1.JOB SUMMARY

To oversee the development of peer led services including peer mentoring (1:1 support), community based groups, peer education programme, advocacy & peer advocacy and user led drop-in. The role will provide effective supervision to Peer Mentor Assistant, Peer Coach Assistant and volunteers and to increase activities and pathways for service users, ensuring these meet the needs and ensure that service based activities and delegated administrative responsibilities are carried out. To ensure that the volunteers are providing effective mentoring and coaching support to clients that promotes social inclusion, recovery and independence and to follow up clients in service if required. To support the development of resources, volunteers and ensure the service is built on hope, optimism and possibilities. To provide timely reports and statistics

In addition, Imagine expects all employees to carry out their duties in a manner which actively demonstrates commitment to the organisational objectives as they relate to individual posts and in particular to be pro-active in working in a socially inclusive way.

LOCATION AND HOURS

The post holders will be based in the London Borough of Merton, working onsite andcommunity based venue and occasionally working across other sites, if required.

2.SUPERVISORY RESPONSIBILITY

This post has direct staff supervisory responsibilities to Assistants and volunteers, there is also a duty upon all employees to be aware of appropriate service standards and to report any breach of standards to someone in authority.

3.MAIN DUTIES

Under the guidance of the Assistant Director London & London Deputy Manager, the main duties are

Responsibilities to individuals

To ensure that a high quality and consistent level of service delivery in peer services are maintained.
To ensure that all the team work in a coordinated way, that ensures they are working towards the organisational objectives, with a particular emphasis upon social inclusion, peer support and service user involvement.
To ensure that appropriate initial assessment and review processes for service users are maintained and that a person centred way of working is central to such processes, risk issues managed effectively
To ensure that any service based rota or caseloads are effectively managed at all times and that service cover is always maintained.
Conducting initial questionnaire of needs, drawing up an initial targeted and jointly agreed support plan
To be carry a case load & deliver training if needed to ensure appropriate levels of service at all times.
To ensure services are built on independence, recovery, social inclusion and move on
To be responsible for ensuring that service / site health and safety is maintained within the drop-ins, community based groups and that any routine checks are regularly undertaken and any concerns raised immediately.
To ensure user involvement is at the heart of service development

Responsibility to the Team

To be involved in the recruitment and induction of new staff.
To ensure the continued development and support of all staff by effective implementation of the performance management system and ensure access and attendance to appropriate training.
Allocate staff to service users, community based & drop-in support and activities, peer education programme, ensuring manageable workloads.
To hold regular meetings for information sharing personal development and ongoing support.
To work in a way which enables and encourages staff to develop their skills & knowledge, empowers them to be involved in decision making and other activities at an appropriate level.

Responsibilities to Volunteers

Ensure the service develops a good pool of volunteers to support the peer service
Implementing strategies for recruiting, developing and retaining a wide range of volunteers
Conducting initial meetings with potential volunteers, allocating to volunteer roles
Overseeing volunteer training, events, information and supervision sessions (both 1:1 and group)

Responsibilities to the Organisation

To ensure that all service based administrative duties are undertaken as directed by the managerand that all required returns are made on time
To monitor peer mentoring and coaching activity and quality, implement & maintain information collation systems and to maintain accurate statistics and produce reports as required.
To manage devolvement of financial responsibilities as directed by the manager.
To be involved in the evaluation, action planning processes for the service and to ensure that any targets and developments are achieved under the direction of the manager.
To establish and maintain appropriate client record keeping systems ensuring confidentiality.
To facilitate team-based working across the service and other agencies, to ensure effective and efficient communication.
To widely promote the services to service users & referral agencies, ensuring working protocols are in place regarding assessments/referrals/reviewing service users and co-location

To build partnerships with community agencies, to increase community based activities, talks at drop-ins and support people’s progression into community and vocational mainstream activities
To keep up to date with peer support service models and mentoring models to ensure that the service continues to evolve and is kept up to date with developments

4.REQUIREMENTS

All employees are expected to:

To undertake relevant training and commitment to continuous personal learning and development
To participate in staff meetingsand attend regular supervision.
Act with integrity at all times
Ensure that principles of quality, social inclusionand equality are included into all areas of work
Always be responsive to customer priorities
Demonstrate working within Imagines’ objectives
Comply with all health and safety, safeguarding and any other statutory regulatory requirements.
Undertake any other tasks, which may be requested from time to time by the organisation
Safeguard all organisation property, confidential information or privileged knowledge relating to work

5. EQUALITY AND DIVERSITY

Imagine aims to provide high quality services to enhance the quality of life of people experiencing disadvantage. In order to fulfill this aim, we operate anequality and diversity policy to ensure that no service user, carer, job applicant, employee, voluntary worker is discriminated against either directly or indirectly on the grounds of gender, age, race, colour, sexuality, nationality, religion, ethnic or national origin, disability, caring responsibilities or marital status.

6.CONFIDENTIALITY

In the course of your duties, you may have access to confidential information about individuals or about Company business. Under no circumstances must this information be communicated to anyone other than the authorised persons. These may include medical or other professional staff who are involved in the care and treatment of the person. If in doubt, refer to the Line Manager.

7.KEY PERFORMANCE INDICATORS

Success in this role will be judged by the following key performance indicators:

Meeting targets and objectives as set by line manager
Working within a team approach
Demonstrable achievement in working towards organisational objectives
The ability to work in a person-centred and flexible way
Proactive professional manner
All duties and tasks are undertaken and performed in an efficient, accurate manner resulting in excellent service provision

Please note that this job profile may be amended to meet the needs of the service and does not preclude other tasks as directed by the manager.

Alteration will be discussed in advance with the post holder whose agreement will not be unreasonably withheld.

The job description does not form part of your contract of employment.

TEAM LEADER / PERSON SPECIFICATION
ESSENTIAL / DESIRABLE
Training and
Qualifications /

Evidence of further education
Evidence of higher education

Qualification in Volunteer, trainingor Mentoring support
Advocacy

Knowledge & Experience /

Experience of recruiting, coordinating developing volunteers

Experience of managing a staff team
Experience of working within mental health services
Monitoring and evaluation of projects
Understanding of the issues surrounding mental health and peer support
Knowledge of mainstream opportunities in both community and vocational settings
Knowledge of the nature of community based groups and peer education workshops

Experience of delivering training
Managing conflicts within the team

Understanding of the Effective Care Coordination process
Knowledge of mental health problems
Knowledge of mental health legislation

Skills /

Excellent written and verbal communication skills
Ability to network with organisations
Ability to work to targets and high standards
Computer literacy & administrative skills
Negotiation skills
Ability to liaise with wide range of referral agencies, members of multi-disciplinary teams, promoting services across the borough
Risk management and positive risk taking

Effective prioritising and time management skills
Supervision skills
Ability to assess individuals

Presentation skills
Marketing skills
Experience of planning and reviewing of services
Ability to make necessary judgements without undue reluctance
Group facilitation

Other /

Ability to motivate and encourage
Ability to value people and show empathy
A flexible approach to working location and times
Creative problem solving
A commitment to confidentiality, equality and diversity andsocial inclusion
A commitment to the Imagines philosophy and

objectives

Willingness to undergo relevant training
A positive and reflective approach to feedback
Honesty and Integrity
Personal Resiliency and resourcefulness
Empathetic and ability to value people

An ability to see and co-produce solutions rather than focusing on problems
Innovative