Role Profile

Position Title / Warehouse Store Person / Reports To / Store Manager
Incumbent / Business Units
Location / New Zealand / Direct Reports / N/A
Last Updated / December 2016 / Required Drivers Licence / Yes
ROLE PURPOSE
To ensure the safe and efficient receival and dispatch of goods from the store warehouse.
KEY ROLE RESPONSIBILITIES
Warehouse Procedures
§  Record deliveries on incoming stock movement sheets accurately
§  Check delivery documents against purchase orders before accepting any goods
§  Record outgoing stock on relevant sheets and file records
§  Process warehouse and supplier claims ensuring that the faulty products are promptly returned to their supplier
§  Verify that customers have paid in full for goods before dispatching
§  Accurately complete receivables in the computer system
§  OTB (Out the Back) allocate the stock to customers orders as it arrives ( 48 hours )
§  Contract customer to advise that there product has arrived and is ready for collect.
Shifting Stock
§  Load and unload trucks as directed
§  Inspect goods at point of receipt to ensure goods comply with Freedom's quality standards
§  Assist with unpacking and barcoding goods when necessary
§  Transport goods to delegated storage area ensuring damage is minimised
§  Assist with stock movements on sales floor for catalogue changeover, special events and promotions
§  Fill bulk stack displays and bins on the selling floor
Customer Service
§  Assist customers to load goods being collected
§  Ensure all dealings with customers are conducted in accordance with Freedom's standards especially regarding courtesy and professionalism
Other
§  Execute deliveries adhering to Freedom procedures at all times
§  Assist with customer swap-overs and repairs
§  Keep the warehouse and loading area clean and tidy
§  Effectively use the computer system
§  Maintain personal presentation and hygiene to Freedom standards
§  Conduct cyclical counts and company stocktakes accurately and as required
§  Assist with the assembly of new catalogue stock
§  Perform ad hoc duties and support other departments when required
Human Resources
§  Ensure compliance with MySafety and ensure high standards of safety are maintained
§  Take ownership of your learning and development needs, including ensuring completion of all e-learning modules.
GENERAL RESPONSIBILITIES
§  Observe and adopt the company brand values
§  Ensure the timely completion of all company directed learning and development initiatives
§  Follow all safety instructions and comply with the Work Health & Safety system; ValueSafe and any return to work programs
§  Report all hazards to your supervisor immediately and incidents to your supervisor within 24 hours
§  Not interfere with or misuse things provided for the health, safety or welfare reasons.
COMPETENCIES
Technical / Level of competence required for the role
Experience / §  Physically able to perform warehouse duties
Behavioural
Safety / §  Takes personal responsibility for safety and actively promotes safety in the team and work environment.
Communication / §  Proactively engages team and individuals using a range of communication means.
Customer Focus / §  Understands, anticipates and provides solutions to meet the needs of customers.
Commerciality / §  Understands and seeks to improve the Company’s competitive position.
Results Orientated / §  Strong drive to achieve results and exceed expectations.
Solutions Focused / §  Able to evaluate situations and apply effective solutions to problems. Challenges existing systems and processes.
LEVEL OF AUTHORITY
§  Please become familiar and comply with Steinhoff Corporate Governance, including Limits to Authority.
ACKNOWLEDGEMENT OF ACCOUNTABILITIES
I understand and accept the above responsibilities
Name of Incumbent: ______
Signature of Incumbent: ______
Date Signed:

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Steinhoff Asia Pacific Limited trading as Freedom

3 Apollo Place Lane Cove NSW 2066

Tel: (02) 9882 9000 Fax: (02) 9882 9127