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Re: Westfield Insurance Company purchase of State Auto Flood policies
Dear Valued Customer
We would like to take this opportunity to thank you for your business and share some news about your flood insurance policy.
State Auto Insurance Company has completed the sale of its Flood insurance policies to Westfield Insurance Company, and we’re excited to have you as a new customer of Westfield! Your renewal offer is enclosed.
It is important to know that this change does not affect your Flood insurance premium or coverage in any way. Premium rates, policy conditions and coveragesare established by the National Flood Insurance Program (NFIP) and they do not change regardless of the insurance company or agent providing the coverage. Any changes in your premium and/or deductible are the result of NFIP-mandated changes.
To keep your flood insurance policy active, all you need to do is pay the enclosed renewal bill (or if your policy is billed to your mortgage company, make certain that they pay the bill). You will note that our processing center mailing address and customer service number have stayed the same, as both Westfield and State Auto use the same processing center.
If you have any questions, please contact your agent or our customer service center. We will be glad to help you and answer any questions you may have.
Customer Service: 1-800-637-3846
We appreciate your business and look forward to providing you with superior value and service. Look for your renewal policy in the mail from our processing center within 30 days of payment and again, welcome to Westfield Flood.
Sincerely,
Courtney Guss
Flood Marketing Leader
Westfield Flood
P.S. If you haven’t done so already, check out create an account, and explore the service options we have made available online for your convenience. You can pay a bill, file a claim, view documents and much more!