TABLE OF CONTENTS
SECTION TITLE PAGE
1.0 INTRODUCTION 19
1.1 HISTORICAL BACKGROUND 19
1.2 PLAN CONCEPTS 21
ORGANIZATION 22
3.0 9-1-1 SYSTEM REQUIREMENTS 24
3.1 TYPES OF 9-1-1 SYSTEMS 24
3.1.1 BASIC 9-1-1 24
3.1.2 BASIC 9-1-1 WITH ANI 25
3.1.3 BASIC 9-1-1 WITH ANI AND ALI 26
3.1.4 FULLY ENHANCED E9-1-1/REGULATED SERVICE PROVIDER 26
3.1.4.1 FEATURES 26
3.1.4.2 CONTROL AND MANAGEMENT 29
3.1.5 FULLY ENHANCED E9-1-1/COUNTY CONTROLLED AND MANAGED 29
3.1.6 WIRELESS CONSIDERATIONS 29
3.2 SERVING AREA 30
3.2.1 FULLY ENHANCED E9-1-1 SYSTEM 30
3.2.2 BASIC SYSTEMS 30
3.2.3 WIRELESS OUT-OF-COUNTY CALLS 31
3.2.4 ALTERNATIVE LOCAL EXCHANGE COMPANY (ALEC) 31
3.3 DESCRIPTION OF OPERATIONAL METHODS 31
3.3.1 DIRECT DISPATCH 31
3.3.2 CALL TRANSFER 31
3.3.2.1 VOICE 32
3.3.2.2 VOICE AND DATA 32
3.3.3 CALL RELAY 32
3.3.4 CALL REFERRAL 33
3.4 TECHNICAL AND OPERATIONAL STANDARDS 33
3.4.1 TECHNICAL STANDARDS 34
3.4.1.1 PART 1 34
3.4.1.2 PART 2 36
3.4.1.3 PART 3 36
3.4.2 OPERATIONAL STANDARDS 38
3.4.2.1 PART 1 38
3.4.2.2 OPERATIONAL STANDARDS PART 2 39
3.5 9-1-1 SYSTEM DESIGN 39
3.5.1 GENERAL DESIGN APPROACH 40
3.5.2 SYSTEM DESIGN CRITERIA 41
3.5.2.1 CALL TAKER POSITIONS AND STAFFING 41
3.5.2.2 TELEPHONE GRADE OF SERVICE 41
3.5.2.3 RING TIME 42
3.5.2.4 CALL SETUP TIME 42
3.5.2.5 CALL VOLUME 42
3.5.2.6 CALL LENGTH 42
3.5.3 TELEPHONE SYSTEM REQUIREMENTS 43
3.5.3.1 PRIMARY SYSTEM COMPONENTS 43
3.5.4 DETAILED SYSTEM DESIGN 44
3.5.4.1 BUSY HOUR CALL TAKER POSITIONS/TOTAL STAFF 44
3.5.4.2 INCOMING LINES OR TRUNKS 46
3.5.4.3 TRANSFER LINES 47
3.6 PERSONNEL REQUIREMENTS 48
3.7 OTHER EQUIPMENT 48
3.7.1 LOGGING RECORDERS 48
3.7.2 INSTANT PLAYBACK RECORDING 49
3.7.3 TELECOMMUNICATIONS DEVICES FOR THE DEAF (TDDS) 49
3.7.3.1 TDD CALL ANSWERING REQUIREMENTS 49
4.0 SYSTEM DEVELOPMENT 55
4.1 INITIATING A 9-1-1 SYSTEM 55
4.1.2 ENHANCED 9-1-1 SYSTEM 57
4.2 9-1-1 COORDINATOR POSITION 58
4.3 SYSTEM DEVELOPMENT 59
4.3.1 PSAP EQUIPMENT 59
4.3.2 SECURITY 60
4.3.3 BACKUP SYSTEMS 60
4.3.4 TRAINING 61
4.3.5 FUNDING 61
4.3.6 STAFFING 61
4.3.7 DATABASE DEVELOPMENT 62
5.0 SYSTEM MANAGEMENT 70
5.1 DATABASE MANAGEMENT 70
5.2 PSAP STANDARD OPERATING PROCEDURES (SOPS) 71
5.3 TRAINING 72
5.4 COMMUNICATIONS 72
5.5 SERVICE PROVIDER RELATIONS 73
5.6 USER FEES 73
5.7 PAY PHONES 74
5.8 PABX SYSTEMS 74
5.9 EQUIPMENT MAINTENANCE 75
5.10 ALARMS/AUTO DIALERS 75
5.11 FUNDING 75
5.12 PROFESSIONAL ACTIVITIES 75
5.13 SYSTEM IMPROVEMENT 76
6.0 FUNDING AND 9-1-1 FEES 76
6.1 ESTABLISHING A WIRELINE 9-1-1 FEE 76
6.2 WIRELESS 9-1-1 FEE 77
6.2.1 WIRELESS FEE DISTRIBUTION 78
6.3 ESTABLISHING A RECURRING FEE 79
6.4 SERVICE PROVIDER CONSIDERATIONS 80
6.5 NON-RECURRING AND RECURRING FEE COMPONENTS 80
6.6 RESTRICTIONS 81
6.7 9-1-1 FEE REVENUE PRIORITIES 82
7.0 STATE TECHNOLOGY OFFICE REQUIREMENTS 83
7.1 INITIAL 9-1-1 PLAN APPROVAL 83
7.1.1 PLAN CONTENTS 84
7.1.2 PLAN APPROVAL 85
7.2 MAJOR ADDITION 9-1-1 APPROVAL 86
7.3 INSTRUCTIONS FOR PSAP INSPECTION 86
7.3.1 INSPECTION CHECKLIST 87
7.3.2 INSPECTION EVALUATION 87
7.4 CERTIFICATES OF COMPLIANCE 88
8.0 WIRELESS “E9-1-1” 97
8.1 INTRODUCTION 97
8.1.1 DIVERSITY OPERABILITY 97
8.1.2 BASIC WIRELESS 97
8.1.3 PHASE I & II ENHANCED WIRELESS 97
8.1.4 WIRELESS CARRIERS/LECS 98
8.1.5 WIRELESS TRUNKING SOLUTIONS 98
8.1.6 FUTURE TRENDS 99
8.2 HISTORY 99
8.2.1 APCO, NENA, CTIA, NASNA (PUBLIC SAFETY & INDUSTRY GROUPS) 100
8.2.2 ORGANIZATION AND OPERATIONS 100
8.2.3 SUMMARY 100
8.3 REGULATORY/LEGISLATIVE 101
8.3.1 FCC REPORT & ORDER 94-102 101
8.3.2 FLORIDA STATUTES 365.171 through 365.174 102
8.3.2.1 F.S. 365.171 EMERGENCY TELEPHONE NUMBER "E9-1-1." 102
8.3.2.2 F.S. 365.172 WIRELESS EMERGENCY TELEPHONE NUMBER 102
8.3.2.3 F.S. 365.173 WIRELESS EMERGENCY TELEPHONE SYSTEM FUND 103
8.3.2.4 F.S. 365.174 PROPRIETARY AND CONFIDENTIAL BUSINESS INFO. 103
8.3.2.5 NON-ACTIVATED CELL-PHONES 103
8.4 FLORIDA WIRELESS 9-1-1 BOARD (BOARD) 104
8.4.1 GOALS 104
8.4.2 COST RECOVERY 104
8.4.3 GRANTS AND FUND DISTRIBUTION 105
8.4.4 PROPRIETARY INFORMATION 105
8.5 ROLES AND RESPONSIBILITIES 105
8.5.1 COUNTIES AND PSAPS 105
8.5.2 9-1-1 SERVICE PROVIDER 106
8.5.3 STATE OF FLORIDA WIRELESS 9-1-1 BOARD 107
8.5.4 WIRELESS SERVICE PROVIDER 107
8.6 TECHNICAL 108
8.6.1 NON CALL PATH ASSOCIATED SIGNALING (NCAS) SOLUTIONS 108
8.6.2 CALL ASSOCIATED SIGNALING (CAS) SOLUTIONS 108
8.6.3 HYBRID CALL ROUTING 109
8.6.4 PHASE II LOCATION TECHNOLOGIES 109
8.6.4.1 HOW WIRELESS LOCATION SOLUTIONS WORK 109
8.6.4.2 HOW HANDSET SOLUTIONS WORK 110
8.6.5 LEVEL OF SERVICE 110
8.6.6 AUTOMATIC COLLISION NOTIFICATION (ACN) 111
8.6.7 IP TELEPHONY (VoIP) 111
8.6.8 ANI DISPLAY VERSES CALLING PARTY NUMBER (CPN) PLACEMENT 111
8.6.9 WIRELESS LOCAL NUMBER PORTABILITY 112
8.7 WIRELESS MAPPING CONSIDERATIONS 112
8.7.1 MAPPING SUPPORT SYSTEMS 112
8.7.1.1 WIRELESS MAPPING CONFIGURATIONS 112
8.7.1.2 TYPE AA: CAD BASED ADDRESS TABLE 112
8.7.1.3 TYPE AB: STAND ALONE GEO-MAPPING SYSTEM 113
8.7.1.4 TYPE AC: CPE BASELINE MAPPING SYSTEM 113
8.7.1.5 TYPE AD: FULLY INTEGRATED GEOGRAPHIC INFO. SYS. (GIS) 114
8.7.2 MSAG CONSIDERATIONS 114
8.8 IMPLEMENTATION 115
8.8.1 PSAP (COUNTY) GUIDELINES 115
8.8.2 WSP GUIDELINES 115
8.8.3 INITIAL CONTACT 116
8.8.3.1 IMPACTS TO 9-1-1 CPE 116
8.8.3.2 DETERMINE WIRELESS NETWORK CONFIGURATIONS 116
8.8.4 REGISTERED/CERTIFIED LETTER 116
8.9 PSAP CUSTOMER PREMISE EQUIPMENT (CPE) CONSIDERATIONS 118
8.9.1 WIRELESS PHASE I IMPLEMENTATION 118
8.9.2 TRUNKS AND POSITIONS 118
8.9.3 ANI 118
8.9.4 ALI 118
8.9.5 MAPPING 119
8.9.6 PHASE II 119
8.10 CONTRACTS, SERVICE ORDERS, AND DOCUMENTATION 119
8.11 CALL HANDLING OPTIONS 120
8.12 DATA COLLECTION & DATABASE MAINTENANCE 121
8.12.1 DATA COLLECTION STEPS 121
8.13 RF COVERAGE 122
8.14 TESTING 123
8.14.1 CALL THROUGH TESTING 123
8.14.2 ERROR RESOLUTION AND MISROUTES 124
8.14.3 TRAINING 124
8.14.4 WIRELESS CALLERS’ LOCATION 124
8.14.5 WIRELESS ALI CONFIDENCE 124
8.15 NEW TECHNOLOGIES 125
9.0 COUNTY 9-1-1 PLANS 126
9.1 ALACHUA COUNTY 7-29-05 126
9.1.1 SYSTEM SUMMARY 126
9.1.1.1 COMBINED COMMUNICATIONS CENTER (CCC) 126
9.1.2 SYSTEM MANAGEMENT 126
9.1.3 INTERLOCAL AGREEMENTS 126
9.2 BAKER COUNTY 3/9/05 128
9.2.1 SYSTEM SUMMARY 128
9.2.2 SYSTEM MANAGEMENT 128
9.2.3 INTERLOCAL AGREEMENTS 129
9.3 BAY COUNTY 10/21/05 130
9.3.1 SYSTEM SUMMARY 130
9.3.1.1 PANAMA CITY POLICE DEPARTMENT PRIMARY PSAP 130
9.3.1.2 BAY COUNTY SHERIFF’S DEPARTMENT PRIMARY PSAP 130
9.3.1.3 BAY MEDICAL CENTER EMS SECONDARY PSAP 130
9.3.1.4 BAY COUNTY EMERGENCY OPERATIONS CENTER PSAP 130
9.3.2 SYSTEM MANAGEMENT 130
9.3.3 INTERLOCAL AGREEMENTS 131
9.4 BRADFORD cOUNTY 6/13/05 134
9.4.1 SYSTEM SUMMARY 134
9.4.2 SYSTEM MANAGEMENT 134
9.4.3 INTERLOCAL AGREEMENTS 134
9.5 BREVARD COUNTY 4/11/05 136
9.5.1 SYSTEM SUMMARY 136
9.5.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP 136
9.5.1.2 COUNTY FIRE/RESCUE SECONDARY PSAP 136
9.5.1.3 TITUSVILLE POLICE DEPARTMENT PRIMARY PSAP 137
9.5.1.4 COCOA POLICE DEPARTMENT PRIMARY PSAP 137
9.5.1.5 ROCKLEDGE POLICE DEPARTMENT PRIMARY PSAP 137
9.5.1.6 COCOA BEACH POLICE DEPARTMENT PRIMARY PSAP 137
9.5.1.7 SATELLITE BEACH POLICE DEPARTMENT PRIMARY PSAP 137
9.5.1.8 INDIALANTIC POLICE DEPARTMENT PRIMARY PSAP 138
9.5.1.9 INDIAN HARBOUR BEACH POLICE DEPARTMENT PRIMARY PSAP 138
9.5.1.10 MELBOURNE POLICE DEPARTMENT PRIMARY PSAP 138
9.5.1.11 PALM BAY POLICE DEPARTMENT PRIMARY PSAP 138
9.5.2 SYSTEM MANAGEMENT 138
9.5.3 INTERLOCAL AGREEMENTS 138
9.6 BROWARD COUNTY 3/08/05 146
9.6.1 SYSTEM SUMMARY 146
9.6.2 SYSTEM MANAGEMENT 147
9.6.3 INTERLOCAL AGREEMENTS 148
9.7 CALHOUN COUNTY 160
9.7.1 SYSTEM SUMMARY 160
9.7.2 SYSTEM MANAGEMENT 160
9.7.3 INTERLOCAL AGREEMENTS 160
9.8 CHARLOTTE COUNTY 3/3/05 162
9.8.1 SYSTEM SUMMARY 162
9.8.1.1 SHERIFF'S OFFICE COMM. CENTER PRIMARY PSAP 163
9.8.1.2 PUNTA GORDA COMMUNICATIONS CENTER PRIMARY PSAP 163
9.8.2 SYSTEM MANAGEMENT 163
9.9 CITRUS COUNTY 3/29/05 165
9.9.1 SYSTEM SUMMARY 165
9.9.2 SYSTEM MANAGEMENT 165
9.9.3 INTERLOCAL AGREEMENTS 166
9.10 CLAY COUNTY 167
9.10.1 SYSTEM SUMMARY 167
9.10.1.1 SHERIFF’S DEPARTMENT PRIMARY PSAP 167
9.10.1.2 ORANGE PARK POLICE DEPARTMENT PRIMARY PSAP 167
9.10.1.3 GREEN COVE SPRINGS DEPARTMENT PRIMARY PSAP 168
9.10.1.4 FIRE/EMERGENCY MEDICAL SERVICE SECONDARY PSAP 168
9.10.2 SYSTEM MANAGEMENT 168
9.10.3 INTERLOCK AGREEMENTS 168
9.11 COLLIER COUNTY 3/3/05 171
9.11.1 SYSTEM SUMMARY 171
9.11.1.1 COLLIER COUNTY SHERIFF'S OFFICE PRIMARY PSAP 171
9.11.1.2 NAPLES POLICE AND EMERGENCY SERVICES 171
9.11.2 SYSTEM MANAGEMENT 172
9.11.3 INTERLOCAL AGREEMENTS 172
9.12 COLUMBIA COUNTY 4/1/05 174
9.12.1 SYSTEM SUMMARY 174
9.12.2 SYSTEM MANAGEMENT 174
9.12.3 INTERLOCAL AGREEMENTS 174
9.13 DESOTO COUNTY 3/2/05 176
9.13.1 SYSTEM SUMMARY 176
9.13.2 SYSTEM MANAGEMENT 176
9.13.3 INTERLOCAL AGREEMENTS 177
9.14 DIXIE COUNTY 6/13/05 178
9.14.1 SYSTEM SUMMARY 178
9.14.2 SYSTEM MANAGEMENT 178
9.14.3 INTERLOCAL AGREEMENTS 178
9.15 DUVAL COUNTY 5/29/01 180
9.15.1 SYSTEM SUMMARY 180
9.15.1.1 JACKSONVILLE SHERIFF'S DEPARTMENT PRIMARY PSAP 180
9.15.1.2 JACKSONVILLE BEACH POLICE DEPT. PRIMARY PSAP 180
9.15.1.3 NEPTUNE BEACH POLICE DEPARTMENT PRIMARY PSAP 180
9.15.1.4 ATLANTIC BEACH POLICE DEPARTMENT PRIMARY PSAP 180
9.15.1.5 JACKSONVILLE FIRE/RESCUE SECONDARY PSAP 181
9.15.2 SYSTEM MANAGEMENT 181
9.15.3 INTERLOCAL AGREEMENTS 181
9.16 ESCAMBIA COUNTY 3/4/05 187
9.16.1 SYSTEM SUMMARY 187
9.16.2 SYSTEM MANAGEMENT 187
9.16.3 INTERLOCAL AGREEMENTS 187
9.17 FLAGLER COUNTY 4/1/05 189
9.17.1 SYSTEM SUMMARY 189
9.17.2 SYSTEM MANAGEMENT 189
9.17.3 INTERLOCAL AGREEMENTS 189
9.18 FRANKLIN COUNTY 4-5-05 191
9.18.1 SYSTEM SUMMARY 191
9.18.2 SYSTEM MANAGEMENT 192
9.18.3 INTERLOCAL AGREEMENTS 192
9.19 GADSDEN COUNTY 193
9.19.1 SYSTEM SUMMARY 193
9.19.2 SYSTEM MANAGEMENT 194
9.19.3 INTERLOCAL AGREEMENTS 194
9.20 GILCHRIST COUNTY 196
9.20.1 SYSTEM SUMMARY 196
9.20.2 SYSTEM MANAGEMENT 197
9.20.3 INTERLOCAL AGREEMENTS 197
9.21 GLADES COUNTY 4-25-05 199
9.21.1 SYSTEM SUMMARY 199
9.12.2 GLADES COUNTY SHERIFF’S OFFICE PRIMARY PSAP 199
9.21.3 SYSTEM MANAGEMENT 199
9.21.4 INTERLOCAL AGREEMENTS 200
9.22 GULF COUNTY 201
9.22.1 SYSTEM SUMMARY 201
9.22.2 SYSTEM MANAGEMENT 202
9.22.3 INTERLOCAL AGREEMENTS 202
9.23 HAMILTON COUNTY 3/11/05 203
9.23.1 SYSTEM SUMMARY 204
9.23.2 SYSTEM MANAGEMENT 204
9.23.3 INTERLOCAL AGREEMENTS 204
9.24 HARDEE COUNTY 205
9.24.1 SYSTEM SUMMARY 206
9.24.2 SYSTEM MANAGEMENT 206
9.24.3 INTERLOCAL AGREEMENTS 206
9.25 HENDRY COUNTY 1/2/02 208
9.25.1 SYSTEM SUMMARY 208
9.25.2 SYSTEM MANAGEMENT 208
9.25.3 INTERLOCAL AGREEMENTS 209
9.26 HERNANDO COUNTY 213
9.26.1 SYSTEM SUMMARY 213
9.26.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP 213
9.26.1.2 CITY OF BROOKSVILLE PRIMARY PSAP 213
9.26.2 SYSTEM MANAGEMENT 213
9.26.3 INTERLOCAL AGREEMENTS 214
9.27 HIGHLANDS COUNTY 217
9.27.1 SYSTEM SUMMARY 217
9.27.1.1 SHERIFF’S DEPARTMENT PRIMARY PSAP 218
9.27.1.2 AVON PARK POLICE DEPARTMENT PRIMARY PSAP 218
9.27.1.3 SEBRING POLICE DEPARTMENT PRIMARY PSAP 218
9.27.1.4 EMS SECONDARY PSAP 218
9.27.2 SYSTEM MANAGEMENT 218
9.27.3 INTERLOCAL AGREEMENTS 218
9.28 HILLSBOROUGH COUNTY 1/9/02 222
9.28.1 SYSTEM SUMMARY 222
9.28.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP 222
9.28.1.2 CITY OF TAMPA POLICE DEPARTMENT PRIMARY PSAP 223
9.28.1.3 CITY OF TEMPLE TERRACE POLICE DEPT. PRIMARY PSAP 223
9.28.1.4 CITY OF PLANT CITY POLICE DEPARTMENT PRIMARY PSAP 223
9.28.1.5 UNIVERSITY OF SOUTH FLORIDA POLICE PRIMARY PSAP 223
9.28.1.6 TAMPA INTERNATIONAL AIRPORT POLICE PRIMARY PSAP 223
9.28.1.7 MACDILL AIR FORCE BASE PRIMARY PSAP 223
9.28.1.8 HILLSBOROUGH COUNTY EDC SECONDARY PSAP 224
9.28.1.9 CITY OF TAMPA FIRE/RESCUE SECONDARY PSAP 224
9.28.1.10 CITY OF TAMPA FIRE/RESCUE SECONDARY PSAP 224
9.28.2 SYSTEM MANAGEMENT 224
9.28.3 INTERLOCAL AGREEMENTS 225
9.29 HOLMES COUNTY 5/24/05 234
9.29.1 SYSTEM SUMMARY 234
9.29.2 SYSTEM MANAGEMENT 234
9.29.3 INTERLOCAL AGREEMENTS 235
9.30 INDIAN RIVER 3/4/05 236
9.30.1 SYSTEM SUMMARY 236
9.30.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP 237
9.30.1.2 VERO BEACH POLICE DEPARTMENT SECONDARY PSAP 237
9.30.2 SYSTEM MANAGEMENT 237
9.30.3 INTERLOCAL AGREEMENTS 237
9.31 JACKSON COUNTY 3/3/05 239
9.31.1 SYSTEM SUMMARY 239
9.31.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP 239
9.31.1.2 MARIANNA POLICE DEPARTMENT SECONDARY PSAP 239
9.31.2 SYSTEM MANAGEMENT 239
9.31.3 INTERLOCAL AGREEMENTS 240
9.32 JEFFERSON COUNTY 7/22/05 242
9.32.1 SYSTEM SUMMARY 242
9.32.2 SYSTEM MANAGEMENT 242
9.32.3 INTERLOCAL AGREEMENTS 242
9.33 LAFAYETTE COUNTY 3/3/05 245
9.33.1 SYSTEM SUMMARY 245
9.33.2 SYSTEM MANAGEMENT 245
9.33.3 INTERLOCAL AGREEMENTS 245
9.34 LAKE COUNTY 11/3/05 246
9.34.1 SYSTEM SUMMARY 246
9.34.1.1 SHERIFF'S DEPARTMENT PRIMARY PSAP 246
9.34.1.2 EUSTIS POLICE DEPARTMENT PRIMARY PSAP 247
9.34.1.3 LADY LAKE POLICE DEPARTMENT PRIMARY PSAP 247
9.34.1.4 LEESBURG POLICE DEPARTMENT PRIMARY PSAP 247
9.34.1.5 MOUNT DORA POLICE DEPARTMENT PRIMARY PSAP 247
9.34.1.6 CLERMONT POLICE DEPARTMENT PRIMARY PSAP 247
9.34.2 SYSTEM MANAGEMENT 247
9.34.3 INTERLOCAL AGREEMENTS 248
9.35 LEE COUNTY 8/1/05 254
9.35.1 SYSTEM SUMMARY 254
9.35.1.1 CAPE CORAL POLICE DEPARTMENT PRIMARY PSAP 254
9.35.1.2 FORT MYERS POLICE DEPARTMENT PRIMARY PSAP 254
9.35.1.3 SANIBEL POLICE DEPARTMENT PRIMARY PSAP 255
9.35.1.4 LEE COUNTY SHERIFF'S DEPARTMENT PRIMARY PSAP 255
9.36 LEON COUNTY 3/11/05 260
9.36.1 System Summary 260
9.36.1.1 LEON COUNTY SHERIFF’S DEPARTMENT PRIMARY PSAP 260
9.36.1.2 TALLAHASSEE POLICE DEPARTMENT PRIMARY PSAP 260
9.36.1.3 TALLAHASSEE FIRE DEPARTMENT SECONDARY PSAP 261
9.36.1.4 LEON COUNTY EMERGENCY MEDICAL SERVICES/EMS SECONDARY PSAP 261
9.36.1.5 FSU POLICE DEPARTMENT SECONDARY PSAP 261
9.36.1.6 FLORIDA A & M UNIV. POLICE DEPARTMENT SECONDARY PSAP 261
9.36.2 SYSTEM MANAGEMENT 262
9.36.3 INTERLOCAL AGREEMENTS 262
9.37 LEVY COUNTY 4-5-05 266
9.37.1 SYSTEM SUMMARY 267
9.37.2 SYSTEM MANAGEMENT 267
9.37.3 INTERLOCAL AGREEMENTS 267
9.38 LIBERTY COUNTY 269
9.38.1 SYSTEM SUMMARY 269
9.38.2 SYSTEM MANAGEMENT 270
9.38.3 INTERLOCAL AGREEMENTS 270
9.39 MADISON COUNTY 5/13/02 271
9.39.1 SYSTEM SUMMARY 271
9.39.2 SYSTEM MANAGEMENT 272
9.39.3 INTERLOCAL AGREEMENTS 272
9.40 MANATEE COUNTY 6/18/01 274
9.40.1 SYSTEM SUMMARY 274
9.40.1.1 MANATEE COUNTY GOVERNMENT PRIMARY PSAP 274
9.40.1.2 BRADENTON POLICE DEPARTMENT PRIMARY PSAP 275
9.40.2 SYSTEM MANAGEMENT 275
9.40.3 INTERLOCAL AGREEMENTS 275
MARION COUNTY 8/16/05 278
9.41.1 SYSTEM SUMMARY 278
9.41.1.1 MARION COUNTY SHERIFF’S DEPARTMENT PRIMARY PSAP 278
9.41.1.2 CITY OF OCALA POLICE DEPARTMENT PRIMARY PSAP 279
9.41.1.3 EMSA AMBULANCE SSERVICE SECONDARY PSAP 279
9.41.2 SYSTEM MANAGEMENT 279
9.42 MARTIN COUNTY 283
9.42.1 SYSTEM SUMMARY 283
9.42.1.1 SHERIFF’S DEPARTMENT PRIMARY PSAP 283
9.42.1.2 STUART POLICE DEPARTMENT PRIMARY PSAP 283
9.42.1.3 JUPITER ISLAND POLICE DEPARTMENT SECONDARY PSAP 283
9.42.1.4 EMERGENCY OPERATIONS CENTER SECONDARY PSAP 283
9.42.1.5 SHERIFF’S DEPT. INDIANTOWN SECONDARY PSAP 284
9.42.2 SYSTEM MANAGEMENT 284
9.42.3 INTERLOCAL AGREEMENTS 284
9.43 MIAMI-DADE COUNTY 10/3/01 287
9.43.1 SYSTEM SUMMARY 287
9.43.1.1 MIAMI POLICE DEPARTMENT PRIMARY PSAP 287
9.43.1.2 MIAMI FIRE DEPARTMENT SECONDARY PSAP 288
9.43.1.3 MIAMI BEACH POLICE DEPARTMENT PRIMARY PSAP 288