Amy Ann Fleck, BSHA, EMT-P, MTLE | 419.322.5359 |
EMERGENCY MEDICAL TECHNICIAN - PARAMEDIC
Strategic Alliances | Relationship Management | Community Engagement | Marketing Campaigns
Healthcare Administrator and Emergency Medical Technician Paramedic with career marked by success in outreach, business development, and air and ground critical care transport operations management. Well-versed in delivering strong revenues, generating growth, and building organizational value; successful in forging alliances across communities and with hospitals, physician practices, law enforcement, and EMS services. Respected spokesperson, lobbyist, advocate, and subject matter expert; effective around broad policies and emerging trends in the industry. Highly skilled in building brands and business partnerships that increase organizational visibility and credibility.
AREAS OF EXPERTISE
Business Development Strategies | Marketing Plans/Campaigns | Outreach Initiatives | Servant Leadership
Government Affairs | Strategic Planning/Management | Presentations | Negotiations | Performance Goals/Metrics
Program Management | Business Needs Analysis | Product/Service Promotion | Staffing/Mentoring | Team Leadership
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
UNIVERSITY OF TOLEDO PHYSICIANS LLC, TOLEDO, OH 2016- Current 2013 – 2015
Director of Business Development
Responsible for overseeing and coordinating outreach initiatives for the University of Toledo Physicians (UTP), focused on increasing patient referrals to UTP physicians. Identify and securenew external physician relationship opportunities and promote new health care providers and services. Lead business development activities for the organization to include the analysis and execution of plans for growing the base of business and overall market share for the organization. Identify opportunities to expand UTP’s market share and develop plans with medical leadership to implement outreach initiatives.
Key Accomplishments
- Redesigned and implemented new physician onboarding process to improve physician engagement, monitor growth of business and improve retention strategy.
- Identified 34 outreach initiatives, implemented and currently maintaining 8 of them independently with success and proven ROI.
- Manage physician continuing education programs offered to area hospitals
- Organize large scale physician educational symposiums and social events
Medflight OF OHIO, columbus, oh2013 – 2015
Regional Director of Operations
Establish clinical operations programs, systems, and services and lead high-performance teams in execution of air and ground critical care transport across the region. Build and maintain relationships with key consortium leaders/business shareholders; engage in business development, conduct operational analysis and identify needs, and capitalize on opportunities to strengthen all aspects of the service line and maximize efficiency. Increase the organization’s standing across the community through public speaking, special events, and outreach. Develop and administer fiscal budgets. Track and report performance to senior leadership.
Key Accomplishments
- Managed all aspects of implementation and startup of a new rotor wing base, including operational and logistical planning, interviewing and hiring, cultivating new relationships with business owners, and developing base specific marketing plans for area EMS/fire departments and hospitals.
- Built and maintained a successful relationship between MedFlight and Kettering Health Network. Worked cross-departmentally to develop outreach opportunities, including continuing education and symposiums.
- Restructured and strengthened hospital/EMS referral patterns back to Kettering Hospital, meeting and often exceeding budgeted number of transports required to sustain operations.
- Heightenedthe organization’s standing in the community by organizing high-profile marketing venues,including the Dayton Air Show, Wright State University, and Boonshoft School of Medicine Educational Symposium.
Blanchard Valley Health System, Findlay, OH2011 – 2012
Technicor Clinical Engineering Services, Department Operations Manager
Cultivated and maintained strategic relationships as administrative contact between hospital departments and outside clients. Established operational objectives and resource distribution strategies supporting the service program.
Key Accomplishments
- Devised and implemented annual goals/strategies focused on developing innovative new service offerings and maximizing the organization’s growth.
- Employed expertise to analyze and audit decision support functions associated with patient care equipment repair and maintenance.
Life Flight Network LLC (Formerly Saint Alphonsus Hospital Life Flight), Aurora, OR2008 – 2010
Outreach Manager, Idaho and Eastern Oregon
Built strategic alliances between the organization and area hospitals, emergency medical service agencies, physicians, fire departments, law enforcement agencies, and key health professionals. Led a team of 60 in executing high-impact clinical and community marketing strategies. Identified and cultivated new business opportunities and successfully maintained loyal existing business relationships. Successfully organized seven emergency medicine conferences in Idaho and Oregon.
Key Accomplishments
- Targeted Bogus Basin Mountain Ski Resort as a viable prospect; developed relationship while pitching full portfolio of services. Earned recognition for negotiating and closing a $500,000 contract after reversing the resort’s negative thought process on placing MICU on location to a benefit to its guests.
- Tasked with establishing a high-fidelity human simulation education center slated to serve as a continuing resource to hospital and EMS personnel. Devised and implemented an accelerated project plan that included assembling a cadre of hospital managers and LifeFlight Network clinical staff to research and select simulation equipment, identify and train instructors, and set up the lab. Lead instructor for training and outreach education.
- Selected to serve as the organization’s representative on the State of Idaho Cardiac Level I Advisory Committee and Heart Disease and Stroke State Plan.
St. Vincent Mercy Medical Center, Toledo, OH1998 – 2008
Critical Care Transport Network, Life Flight/Mobile Life
Base Operations Manager (2006 – 2008)/Critical Care Transport Flight Paramedic (1998 – 2008)
As Base Operations Manager, led a team of 60 nurses and paramedics across three base sites in execution of helicopter, mobile ICU, and ALS services. Ensured scene safety and oversaw operation of Dauphin and Agusta helicopters. Administered budgets and enforced policies, procedures, and protocols. As Critical Care Transport Flight Paramedic, employed expertise to evaluate, treat, and transport critically ill and injured patients to medical facilities across Northwest Ohio. Managed instructional programs. Selected to serve as preceptor in support of new team members.
Key Accomplishments
- Designated Williams County’s outreach coordinator in charge of arranging public relations events, addressing conflicts, organizing continuing education classes, and liaising with the county.
- Contributed to development of the “EMS Pocket Field Guide” that was published in 2008.
- Served as Chair of the Public Relations Committee for Life Flight 2.
- Organized public relations events and facilitated article publications.
EDUCATION, CERTIFICATIONS, & PROFESSIONAL MEMBERSHIPS
Master of Health Care Administration | KAPLAN UNIVERSITY, DAVENPORT, IA – 2018
Integrative Health Coach | DUKE UNIVERSITY, DUKE INTEGRATIVE MEDICINE, DURHAM, NC –2015
Bachelor of Science in Health Care Administration | UNIVERSITY OF PHOENIX, PHOENIX, AZ
Paramedic | NORTHWEST OHIO PARAMEDIC PROGRAM, MEDICAL COLLEGE OF OHIO, TOLEDO, OH
Certifications: Certified Medical Transport Executive, Medical Transportation Leadership Institute, 2014 – Present | Ohio Registered Emergency Medical Technician Paramedic, 1995 – Present | ALS | BLS | Memberships: American College of Healthcare Executives, 2010 – Present | American Association of Physician Liaisons, 2016