SkillsUSA District 4/5 Competitions
January 25, 2016 (snow date - February 12, 2016)
443 Boot Road, Downingtown, PA 19335 Phone: 484-593-5100 www.tchsbrandywine.org
Contest Scope
Contest: Auto Service Specialization
Contest Chairperson: Charlie Haydt
Contest Site: TCHS Brandywine Campus
Purpose:
To promote excellence in a competitive situation and give automotive technology students an opportunity to demonstrate skills performed by a service manager/writer.
Uniform/Clothing/Safety Requirement:
Professional Work Uniform, black or brown leather work shoes, (athletic shoes are not acceptable), and safety glasses with side shields or goggles.
Prescription glasses can be used only if they are equipped with side shields. If not, they must be covered with goggles.
Equipment/Tools/Supplies/Materials Provided:
All Equipment, Tools, Supplies, and Materials will be furnished by the Event Chair.
· Ferret AVR Battery/Charging System Tester
· Snap-on solus, autel Diagnostic Scan Tool
· Identifix, Ondemand5 Repair computer information system
· Basic Hand Tools
· e. Automotive Measuring Tools, DMM
2 /Equipment/Tools/Supplies/Materials To Be Provided By the Contestant:
Writing Utensil
Scope of the Contest:
1. Contestants will be rotated through one or more of the following contest areas:
a. Handle various types of customers
b. Make minor adjustments
c. Perform diagnostic tests
d. Prepare merchandise
e. Prepare repair order
f. Prepare report
g. Recognize and identify service needs
h. Replace parts
i. Report to customers
j. Perform vehicle checks and measurements relevant to a state insp.
k. Identify tools
2. The contest may cover any part of the automobile that a service manager, shop supervisor, technician, or service writer will be confronted with.
3. Contestants will be judged on:
a. Accuracy: As related to factory specifications, math, grammar, and/or specific directions given prior to and during competition.
b. Identification: Correct number, name or part, or operation.
c. Speed: Judged according to time normally required in industry.
d. Legibility: Easy to read.
e. Completeness: Concise but detailed enough to leave no question as to meaning.
f. Neatness: Tidy – showing care and orderliness, freedom from clutter.
g. Ability to sell: Ability to explain the benefits and advantages of having service-repair completed to the customer.
h. Clarity: Understandable
i. Mannerism: Style, mode of presentation, and customary way of acting.
j. Safety: Observation of all safety procedures and rules.
4. The following are examples of the types of skills that the contestant may be required to perform:
a. Recognize or identify services that would be required and should be sold to the owner on a test car.
b. Write a repair order from a specific customer situation.
c. List the duties of a service advisor.
d. Write up a service merchandising “Special.” This should be a format that could represent a poster display on advertising.
e. Price out a sample repair order.
f. Contestant report to a customer the need for additional charges.
g. Identify the problem and write repair procedures as determined from the road test.
h. Handling one or more customer types at the reception desk or center.