Doria Marchak
407 East Passaic Ave. Bloomfield, NJ 07003
Mobile: (201) 407-6331Email:
Career Profile
Office Administration and Customer Service Professional with fifteen+ years of experience. Highly skilled in the use of software and related tools maintaining customer and vendor databases, ensuring timely deliveries and payments. Outstanding customer service skills and effective communicator.
Certified Medical Billing & Coding Specialist – National Healthcareer Association (NHA)
AVTECH Institute of Technology – Fairfield, NJ: Microsoft Office Suite, Medical Billing & Coding Specialist
Areas of Expertise
  • Special Projects Oversight
  • Account Reconciliation
  • Office Administration
/
  • Executive Communications
  • Dispatch and Workflow
  • Microsoft Word & Excel
/
  • SAP, ARIBA, Maximo
  • SC Logic, Ecounterline
  • AS400Product Marketing

Professional Experience
jones lang lasalle/novartis-east hanover, NJ 2014 topresent
Call Center RepresentativeReceivesincoming calls, emails from a variety of facilities in a high volume call centerroute calls to appropriate resource. Responds to customer inquiries and resolves issues
  • Enter work orders using several software programs; SAP, Clarify, Maximo.
  • Dispatched work orders to service providers and technicians
  • Responsible for closing out work orders and entering weekly time sheets in SAP.
  • Provide support for switchboard

Johnson Controls Inc. / Hoffmann-La Roche -Nutley, NJ 2000 to 2013

Receiving Coordinator (2008 to 2013)Performs the receiving process site-wide utilizing several software programs including SAP and ARIBA. Entered department time sheets weekly into the Maximo system.

  • Reconciled open invoices and assisted Procurement in identifying the cause of invoice variances.
  • Assists Hoffmann-LaRoche and Genentech Accounts Payable and Procurement departments during transition of job functions associated with Roche acquisition of Genentech

Customer Service/Sales Administrator (2000 to 2008)Performed daily uploads of information on handheld devices for the department which uploads the Hoffmann-La Roche SAP system. Received materials through vendors and created labels using the SC Logic software program. Maintained office needs and issued orders for department office supplies.

  • Dispatched materials pickup and delivery throughout the site using the Skytel paging system
  • Coordinated high volume of courier service for customers utilizing contracted vendors
  • Arranged and communicated pickup and delivery information and scheduled timeframes to vendors
  • Examined courier billing charges and authorized payments

Education & Training

Dover Business College -Parsippany, NJComputer Information Specialist – 1997

AVTech Institute of Technology– Fairfield, NJMedical Billing & CODING 2014

CVS PHARMACY – Clifton, NJCERTIFIED PHARMACY TECHNICAN – 2015