Minister for Agriculture and Food Security

Mr Peter Walsh MLA

Minister for Agriculture and Food Security

8 Nicholson Street

EAST MELBOURNE VIC 3002

27 June 2014

Dear Minister Walsh

Ministerial Statement of Expectations: Response from the Veterinary Practitioners Registration Board of Victoria

Thank you for your letter dated 26 June 2014 providing your Statement of Expectations for the Veterinary Practitioners Registration Board of Victoria(the Board) through to June 2016 or until otherwise amended.

Attached is the Board's plan to meet the SOE improvement priorities.

I assure you that the Board is committed to regulate efficiently and effectively and will report progress against these expectations in its annual report.

Yours sincerely

Dr Roslyn Nichol

President, VPRBV

Encl.

Veterinary Practitioners Registration Board of Victoria:Action Plan Ministerial Statement of Expectations

Compliance related assistance and advice

ExpectationTo provide more accessible veterinary information associated with the registration of veterinary practitioners and the investigation of veterinary practitioner professional conduct.

Improvement strategy / Targets
Collect baseline data on volume and content of internet-based information / 30 June 2015
Collect and report subsequent data aiming for an increase in volume and content to cover both registration and investigation professional conduct / 10% increase by 30 June 2016
Activities
Knowledge-website Increase posting of relevant/respective veterinary information on dedicated member webpage and public webpage
WebformZ Enable forms and documents to be downloaded in standard, fillable/ pdf printable format, capable of submission via the internet
Direct communication Send and receive correspondence via email, directly to/from responsible portfolio officer

Timeliness

ExpectationTo encourage regulatory compliance and reduce regulatory burden through development of e-enabled systems that will promote internet-based registration renewal and update of records.

Improvement strategy / Targets
Collect baseline data on volume of internet-based registration renewal and update of records / 30 June 2015
Collect and report subsequent data aiming for an increase in e-renewal and e-update / 10% increase by 30 June 2016
Activities
e-Renew Internet-based renewal for all categories of registration (specific not renewable)
e-Update Internet-based updating of member record
e-News Newsletter accessed via the internet

Clear and consistent regulatory activities

ExpectationTo workwith industry to reduce the risk of non-compliance with statutory obligations and in particular, to provide more assistance to stakeholders to facilitate understanding of and increasedvoluntary compliance with statutory obligations as defined in the Veterinary Practice Act 1997.

Improvement strategy / Targets
Collect baseline data on voluntary compliance with statutory obligations / 30 June 2015
Collect and report subsequent data aiming for an increase in compliance (decrease in non-compliance) with statutory registration and professional conduct obligations / 10% increase by 30 June 2016
Activities
e-Know How Share registration/investigation/communication information with stakeholders about how to meet compliance obligations
e-Help Promote help-desk telephone and email service
Regional Roadshow & Webinar (triennial) Presentations to assist stakeholder statutory compliance

Stakeholder consultation and engagement

ExpectationTo promote stakeholder engagement and consultation through facilitating and monitoring the delivery of a consistent stakeholder experience related to registration of practitioners and investigation of practitioner professional conduct.

Improvement strategy / Targets
Collect baseline data on opportunities for stakeholder feedback and outcomes of experience / 30 June 2015
Collect and report subsequent data aiming for an increase in opportunities for stakeholder feedback and satisfactory consistent stakeholder experience / 10% increase by 30 June 2016
Activities
e-Feedback Collect stakeholder feedback on consistent experience
e-Form Feedback Forms to comprise feedback section
e-Publications Collect stakeholder feedback about utility of Board-issued publications

Accountability and transparency

ExpectationTo expand comprehensive reporting of performance through development ofdata collection measures to gather qualitative and quantitative evidence of performance.

Improvement strategy / Targets
Collect baseline data on qualitative and quantitative evidence of performance / 30 June 2015
Collect and report subsequent data aiming for complete reporting (annually) of qualitative/quantitative evidence of performance / 100% reporting by 30 June 2016
Activities
Statistical Inventory Audit quantitative and qualitative inventory of performance measures
Timelines-s Quantitative estimation of service-delivery timeframes by portfolio
Risk Profiling Evaluate statistical inventory to identify non-compliance risk-trends