JOB DESCRIPTION

Title:Team Leader

Department: Inspire

Reports t0: Area Manager

Main function:To assist the Area Manager in the effective and efficient management of the scheme and to lead the team alongside the manager in providing the highest possible standard of support to Service Users in line with Inspire’s / Inspire’s strategy. This post with Inspire is designed to meet the demands of delivering quality services to people with learning disabilities, disabilities or complex needs.

Team Leaders work a shift system of duty, which includes evenings and weekends and sleep in duties.

Main duties and responsibilities are to:

  1. Customer & Client Focus
  1. Develop & maintain a trusting & professional relationship with Service Users and act in a supportive empathetic manner towards them.
  2. Contribute to & help maintain a harmonious and therapeutic environment.
  3. Support Service Users to manage their physical health, mental health and wellbeing through the development, implementation and monitoring of individual care plans.
  4. Actively encourage the involvement of Service Users in all aspects of decision making, be sensitive and seek solutions to difficulties encountered by Service Users.
  5. Implement adhere to Inspire’s Policy and Procedures for Referral & Living in Residential Housing involving Service Users at all times.
  6. Deliver care & support within the context of a social inclusion and recovery approach which is designed to work with people to find and maintain hope, re-establish a positive identity, build a meaningful life and take responsibility and control.
  7. To adhere to the Safe Handling, Administration, Storage and Control of Medication as relevant to your particular Scheme, subject to training and assessment of competence.
  8. Provide care and support by motivating and mentoring Service Users in the following areas:
  9. Forming effective relationships and liaising with external agencies as required; e.g.
  • For setting up and maintaining tenancies/licence to occupy.
  • Supporting the Service User with all aspects of financial planning and responsibilities including budget management.
  • Plan, develop, risk assess, deliver, and evaluate individual or group work activities (including those of a therapeutic nature),both within the Scheme and in the community.
  • Co-ordinate, support and accompany Service Userson outreach activities as required.
  • Housekeeping duties as required eg. domestic/cleaning skills, meal preparation, shopping and budgeting.
  • Build, promote and maintain contacts in the community and enable Service Users to work towards independent living.
  • Maintaining standards of hygiene and support in relation to infection control.
  • Provide and facilitate advice and support for personal safety and security.
  • Promote positive health choices and healthy life styles.
  • Actively promote Service User involvement.
  • Work towards reducing the stigma experienced by those with learning disabilities.
  • Advocate for Service Users as required.
  • The development of Care / Support plans and Risk Assessments.
  1. Be flexible and work such hours to meet the needs of the Scheme as are required for the post which involves evening, sleepovers and weekend work on a shift/rota basis.
  2. Travel to, and work at, other Inspire locations as required.
  3. Support the Area Manager to organise the provision of support for Residents including; staff rotas and the allocation of duties and key worker responsibilities.
  4. Convene and minute partnership meetings ensuring relevant information is shared.
  5. To assist the effective financial management of resources and review local practice across key cost areas.
  6. Take responsibility for financial management for duration of shift and ensure implementation of policy and procedure systems at handover.
  7. To Develop and complete regular reviews nd evaluate all aspects of care and support delivered to demonstrate outcome attainment.
  1. Communicating Effectively
  1. Maintain clear, accurate, timely and complete written records/ documentation.
  2. Support junior staff, liaise with colleagues and managers/other professional personnel to report and record progress or difficulties and in particular any issues of concern, unusual behaviour or deterioration in health and ensure compliance with Incident Reporting procedures as required.
  3. Inform Statutory Workers and/or significant others on pertinent matters in a timely and professional manner.
  4. Maintain relevant paperwork and systems relating to the running of the service. Including general administration and/ or communication as required; sending e-mails, completing computerised reports and answering/making telephone calls. Ensuring compliance with all RQIA and NIHE standards.
  5. Demonstrate effective listening skills and understanding when engaged by others, having the most appropriate method and forum of communication.
  6. Attend, contribute to, and actively participate in handovers and team meetings and facilitate the meeting as required.
  1. Team & Partnership Working
  1. Be an integral member of, and work in close co-operation with, all members of the Inspire Support Team and representatives of relevant statutory, voluntary and regulatory bodies to achieve the aims of the Inspire Social Care Model.
  2. Have a clear understanding of the critical role of internal and external relationships.
  3. Acknowledge, recognise and respect the expertise and contribution of others.
  4. Share knowledge, skills, training and learning across the team.
  5. Fulfil the role of Key Worker.
  6. To liaise with the Area Manager on areas of concern. Assisting the Manager in the smooth running of the Scheme and assume responsibility when requested by the Area Manager.
  7. Proactively seek out opportunities in the community for the benefit of Service Users.
  8. Project a positive image and reputation of Inspire in your dealings with others and ensure, by your actions, the on-going confidence of the public.
  9. When required attend managers meetings with the AreaManager and ensure relevant information is shared with the team.
  1. Personal Development, Performance & Professionalism
  1. Demonstrate a willingness to learn and implement new skills and knowledge to competently fulfil the requirements of the post.
  2. Take ownership of your continuous personal development to maximise your potential and contribution, including maintaining your supervision file, Individual Development Plan/Performance Improvement Plan and completed training records/records of evidence.
  3. Work with your Line Manager to identify personal strengths and areas for development and set clear and challenging operational/developmental objectives and performance indicators.
  4. Applying your best endeavours to achieve your agreed operational and developmental objectives.
  5. Undertake, and participate positively in, essential and appropriate (internal and external) training as scheduled. To implement effective service processes that deliver key performance results.
  6. Participate in, and contribute positively to, supervision and performance management reviews with your Line Manager in an open and receptive manner.
  7. Be open to giving and receiving feedback.
  8. Deliver information talks and training packages to external agencies as required.
  9. Understand and use appropriate computer systems and programmes.
  10. Conduct yourself in a professional, caring, respectful, helpful and courteous manner at all times.
  11. Maintain the highest levels of confidentiality at all times, both during and after employment.
  12. Register with the relevant body appropriate to your profession and maintain Post Registration and Learning (PTRL) requirements.
  13. To assist in the development of staff to meet the standards required by NISCC, RQIA, N.I.H.E. Inducting, supervising and ongoing support for Support Worker Staff as directed by your Line Manager.
  14. Implement the Performance Management System with the staff you line manage ensuring operational objectives set are strategically focussed and personal development objectives are based on an accurate competency assessment.
  15. Develop an area of special interest as agreed with your Line Manager.
  16. Supervise, guide and mentor Support Worker staff.
  17. Take all appropriate management actions with the staff that you line manage.
  18. Contribute to the planning and delivery of in-house training.
  19. Assist the home manager in ensuring the selection, induction and training of staff is appropriate to meeting the needs of the residents.
  20. To Ensure systematic monitoring of all health and safety issues, to include environmental and residential risk assessment, the reporting on complaints, incidents and accidents; ensuring all are reported and recorded appropriately.
  1. Continuous Improvement & Results Delivery
  1. Demonstrate initiative, innovation and contribution to the climate of continuous improvement (eg. self, systems, practices, processes, service delivery, efficiencies).
  2. Contribute effectively to a cost conscious and value for money culture and support the scheme manager to manage the Scheme’s budget.
  3. Suggest and present ideas for improvement and be actively involved in their planning, implementation and evaluation.
  4. Plan and organise own work to achieve results that are aligned to personal objectives.
  5. Demonstrate the highest standards of commitment, responsibility, accountability and present as a positive role model at all times.
  6. Support the Scheme in meeting quality, governance, legislative and regulatory requirements.
  7. Seek and give help as required to achieve objectives/overcome barriers.
  8. Manage your own time effectively to achieve deadlines.
  1. Strategic Focus
  1. Have knowledge and understanding of, and contribute to,Inspireand Inspire’s strategic objectives and how your role and personal objectives contribute to their achievement.
  2. Implement the Performance Management System with the Support Worker staff whom you line manage ensuring objectives are set which reflect the Inspire corporate strategy.
  3. Support project staff in their contribution towards, and understanding of, the Inspire and Inspire strategies.

G.Internal Policies & Procedures

1.Ensure that all relevant policies and procedures, as outlined in Inspire manuals, are read, understood and adhered to at all times, to include;

  • Induction Manual
  • Staff Handbook
  • Inspire Policies and Procedures Manual
  • Health & Safety:
  • Take care of your own health and safety and that of people who may be affected by what you do (or do not do)
  • Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare
  • Follow the training you have received when using work items your employer has given you.
  • Scheme specific reference documents.
  1. Assist the Area Manager in monitoring compliance with Policy.
  2. In particular you are required to adhere to the principles of Inspire’s Equal Opportunities Policy throughout the course of your employment.

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This job description is neither exhaustive nor exclusive and may be reviewed and amended in the future to include any other reasonable duties, projects or tasks as may be requested from time to time and to reflect changing organisational requirements, changing staffing levels, etc.

Last reviewed: November 2013