INTERNSHIP VACANCY

Job Title:

/ Ford Service Advisor

Department:

/ Ford Van Service
Reporting to: / Van Service Manager
Based: / Imperial Commercials, Halesowen
Main Purpose of Job: / ·  To provide a courteous and efficient service reception ensuring a high standard of customer satisfaction.
·  To provide and maintain high standards of quality workmanship.
Duties & Responsibilities: / ·  Check all necessary information to ensure that job cards and customer data is correct.
·  Greet all customers in a professional, courteous and friendly manner.
·  Offer vehicle inspections when necessary.
·  Use the ‘Right First Time’ pre-diagnosis sheets when appropriate and attach form to the job card.
·  Provide price estimates prior to the start of work using menu /instant pricing. Be aware of credit limits / customers on stop list and agree method of payment as appropriate.
·  Offer courtesy services where appropriate.
·  Maintain a daily diary, updated hourly, to ensure that progress can be monitored and customers can be informed accurately if necessary.
·  Ensure that invoicing, future bookings and customer follow up are completed in a timely way.
·  Check completed repair orders in readiness for explanation of charges and ensure invoices are ready. Ensure that invoices and repair orders are placed in alphabetical order on the front desk.
·  Handover vehicles when promised, explain work and charges and ensure that the future booking reminder is stapled to the customer’s service history.
·  Collect payment ensuring correct procedures are followed.
·  Handle complaints effectively, resolving them to the customer’s and company’s satisfaction.
·  Attend training courses as and when required.
·  Conduct other duties required by management from time to time.
·  To conform with all aspects of ISO 9001.2008 and the Imperial Commercials Health & Safety Policy.
Person Specification: / ·  Competent in English & Maths.
·  Computer Literate.
·  Customer Service Skills.
·  Communication skills (Verbal & written).
·  Organisational skills & attention to details.
·  Eligibility to work in the UK.
Organisation Chart / See Induction pack for Department & Regional Organisation Charts

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