DUTY STATEMENT

DESIGNATION: CASE OFFICER – VISA PROCESSING

POSITION NO: TBD (12 months contract)

IMMEDIATE SUPERVISOR: TBD

DATE: 13 December 2017

Case Officers in the Visa and Immigration Section of the Australian Embassy in Belgrade are responsible for assessing and deciding visa applications for entry to Australia. Excellent written and spoken English skills are essential. As the Visa Section manages applicants from the Western Balkans Region and beyond, language capabilities from this region are highly desirable. An understanding of Microsoft programs and general computer literacy is also necessary.

Duties may include (but are not limited to) the following:

·  Assessing applications for entry to Australia in accordance with Australian legislation and policy

·  Drafting and recording clear and accurate assessments in English

·  Receipting applications from clients, including managing money in accordance with Australian Government requirements

·  Managing own caseload and effectively contributing to meeting team processing targets

·  Maintaining and monitoring data in the various information management systems, relevant to own caseload, to ensure timely, accurate decision-making and to appropriately manage client expectations

·  Using judgement and critical thinking to analyse information provided by clients and escalate matters to senior levels if necessary.

·  Using information technology tools including departmental systems as well as Microsoft applications

REQUIRED SKILLS

1. Client Service

• Excellent oral and written communication skills, including fluency in both written and spoken English and local languages.
• An ability to provide professional client service and demonstrate integrity in all dealings with clients and stakeholders
2. Managing Information
• Research, analytical and/or interviewing skills

• Ability to exercise sound judgement and make decisions in accordance with stated laws, policies, procedures or guidelines
• Ability to effectively use computer systems to extract and analyse information

• Good typing/keyboard skills


3. Managing work
• Well developed organisational skills and the ability to manage high volumes of work under pressure and in accordance with set timeframes

• Capacity to be flexible and to contribute to improving efficiency
• An understanding of ethical work practices and risk management

·  Highly developed research, analytical and decision making skills.

4. Teamwork and leadership
• An ability to develop productive working relationships with colleagues
• An ability to receive feedback on performance in a professional manner, and participate in performance management processes

• Courtesy, maturity, and a positive attitude

EMPLOYMENT CONDITIONS – TEMPORARY VACANCIES

Potential temporary vacancies are for full-time 12 months contracted positions with the Australian Embassy, Belgrade, at a monthly gross salary of EUR 1,762 for 40 hours of work per week. Employment terms and conditions of service are governed by the Locally Engaged Conditions of Service. Successful candidates will require a police clearance before commencing employment.


AUSTRALIAN EMBASSY BELGRADE

Job Application Cover Sheet

1. Particulars of Position Applied For

Title / Location

2. Personal Particulars

Title / Surname / Given Name(s)
Work Number (incl. Area Code) / Postal Address
Home Number (incl. Area Code) / City, Suburb or Town / State / Postcode
Other Number (eg Mobile) / Email Address

3. Employment

Are you, or have you ever been, employed within the Department of Immigration and Border Protection?

4. Referees

Referee’s Name / Referee’s Name
Contact Number / Contact Number

NOTE : References are an important part of the recruitment process and may be contacted during the short listing process.

5 Citizenship

Are you an Australian citizen? / Are you a citizen of any other country?

6. Applicant’s Statement

The above information, to the best of my knowledge, is true and correct. I consent to the Australian Embassy Belgrade collecting and using information, including verifying my academic and/or professional qualifications with relevant institutions; and to relevant employers disclosing information, in relation to my work performance and conduct for the purpose of assessing my suitability to carry out the duties of the job I have applied for, and suitability to become an employee of the Australian Embassy Belgrade.

Signature or place an X in the box below if completing form electronically
Date:


AUSTRALIAN EMBASSY BELGRADE

Employment & Qualification Background

1. Personal Particulars

Title

/ Surname / Given Name(s)

2. Current Employment

Month/Year
Commence
d / Employer /

Position

Brief Description

3. Previous Positions Held (including movement within an organisation)

Month/Yea
Commenced / Month/Year
Finished /

Employer

/ Position / Level

4. Academic Qualifications

Year Received / Qualification /

Institution

5. Languages (please state the level A1, A2, B1, B2, C1 C2, where A1 being basic to C2 being full proficiency)

6. Other e.g. Awards, Academic Appointments, Publications, Professional Associations, etc


AUSTRALIAN EMBASSY BELGRADE

Please respond to each of these four questions (maximum 300 words for each)

1. Give an example of a time when you showed a strong ability to work with colleagues as part of a team. What was the situation? What actions did you take? How did you resolve conflict within the team? What was the result of your actions?
2. Give an example of a time when you provided excellent client service. What was the situation or the problem and how did you identify this? What actions did you take? What was the result of your actions?
3. Give an example of a time when you have been required to interpret complex legislation, policy, procedures or guidelines in order to make a difficult assessment or decision. How did you arrive at your conclusion? What resources did you use? What was the outcome?
4. Give an example of a time when you have had to work quickly and under pressure to deliver results. What was the situation? How did you organise your time? What was the result of your actions?