January 2015
Northern Ireland Association
For
Mental Health
STATEMENT OF PURPOSE
Lagan Valley.
Non-24 Hour Supported Housing.
(Pembroke Lodge & Johnston Way)
Index of Contents
Page No
1. Introduction 4-7
1.1 Service Provider 7
1.2 Scheme Manager 7
2. Quality Assurance 8-9
3. Responsible Person 10
3.1 Number of staff, their experience and relevant qualifications 11
4. Philosophy of Care 12
5. Aims and Objectives 13-14
6. Therapeutic Process 14-15
7. Restrictive Practice 16
8. Responsibilities 17
9. Referral Groups 18-19
10. Status of the Housing Scheme 19
11. Structure of the Organisation 19
12. Volunteers 20
13. Project Liaison Group 20
14. Number of residents to be accommodated 21
15. Categories of Care 21
16. Admissions Criteria 21-26
- Referral and Allocation Procedure
- Risk/Vulnerability
17. Completing Reviews with residents 26-28
- Planning and Review Procedure
18. Arrangements for residents social activities 29-30
19. Arrangement in place for consultation with residents 30-31
20. Storage and Administration of Medication 31
21. Fire Precautions and Emergency Procedures 32
22. Arrangements for meeting residents Spiritual Needs 32
Page No.
23. Arrangements for dealing with Complaints 33-35
24. The number and size of rooms in the Housing Scheme 36
25. Details of specific techniques used in the Scheme 36
26. Maintaining Privacy and Dignity of residents 36-37
27. Leaving Procedure 37-40
28. Transfer Procedure 40-41
29. Record Keeping 41-45
30. Date Approved 45
31. Review Date 46
Appendices
Appendix 1 47
2
1. INTRODUCTION
Beacon, (the Northern Ireland Association for Mental Health), is the largest and longest established independent charity focusing on mental health and wellbeing services in Northern Ireland. Beacon is structured as a group consisting of three elements, Beacon, Inspire and Carecall.
Beacon's Vision: Mental Health and Wellbeing for all
Our Values:
· We provide high quality, professional and innovative services
· We enable positive outcomes for the people who use our services
· We act with integrity and compassion
· We engage with and inspire each other
· We influence policy and public opinion
Our Structure
· Beacon provides support services to people with experience of mental illness through supported housing, day support and advocacy services. Beacon is the largest division in the group.
· Carecall provides therapeutic support through employee assistance programmes, and specialist therapeutic services delivered in a wide variety of contexts.
· Inspire provides support for approximately 90 people with learning disabilities in four service user locations in Northern Ireland – Armagh, Antrim, Lisburn and Omagh
Lady Margaret Wakehurst established Beacon in 1959. At the core of Beacon’s services is the community-based support it provides to people who have had experience of mental illness.
Since its inception, in response to emerging needs, Beacon has developed Beacon Support services in towns throughout Northern Ireland. Beacon now has fourteen Beacon Day Support Centres with approximately 1,000 members attending regularly. Over the years, Beacon has continued to develop innovative additional services in response to the emerging needs of its service users. Through listening attentively to what our service users need, Beacon has been able to develop two Beacon Support services with around 100 members, 10 twenty four hour Supported Housing Schemes with 100 residents, 9 non twenty four hour Supported Housing Schemes with approximately 90 residents as well as three Floating Support Schemes which provide support to 35 people. Alongside these schemes Beacon has also developed four Beacon Advocacy schemes which provided support to over 5,500 last year.
While continuing to develop services to support those with experience of mental illness, research shows that mental health is not achieved simply by treating mental illness, but also by promoting positive mental wellbeing. In response to this, Beacon has broadened its services to include support for the whole population through mental health promotion and research. Carecall, with its focus on mental health support through counselling and other therapeutic interventions was set up in 2000 and now has a potential user base of 500,000 people. Last year Carecall delivered over 18,500 support sessions to over 4,500 people.
Inspire joined the Beacon family in October 2013 providing care for 90 people with learning disabilities in Lisburn, Antrim, Armagh and Omagh. Inspire employs approximately 200 staff in 24 hour service user care settings.
Beacon believe that Social Care is an essential public service that provides day-to-day care and support where needed, to enable people to live full and active lives. We believe that high levels of emotional, psychological and social wellbeing are essential components of flourishing mental health.
Our Mission
To work in partnership with individuals and systems to cultivate their capacity for creativity, care, compassion, realism and resilience. To promote and support the recovery of hope and ambition for flourishing mental health.
Our Values
Ø Quality
Ø Providing a Mental Health and Social Care service that is based on personalisation and recovery.
Ø Providing comprehensive, innovative and evidence-based social care and quality professional service delivery.
Ø Integrity
Ø Acknowledging the uniqueness of the individual.
Ø Promoting and sustaining independence, wellbeing and social inclusion.
Ø Supporting people to exercise choice and control over their lives, including focusing on safety and positive – measured risk-taking, not merely minimising risk.
Ø Understanding and valuing diversity and difference.
Ø Partnership
Ø Promoting honesty in all relationships internal and external.
Ø Promoting partnership with residents, carers, volunteers, staff, health professionals and other external agencies in the planning, development, evaluation and monitoring of services.
Our Supported Housing Schemes within Beacon are aimed at helping people with mental health needs achieve independent living in the community. We work to create a sense of individual belonging where residents contribute to all aspects of home life as we support them to build their life skills. Residents are involved in all the day-to-day decisions concerning them and their opinions are actively sought. This combined with good relationships between staff and residents is essential in maintaining happiness and contentment for everyone within the scheme.
This varies from single accommodation; group living and 24 hour support to purpose built registered schemes. The majority of Beacon schemes are provided in conjunction with a Housing Association.
Beacon principles of normalisation enable residents to build confidence and self-esteem and develop the skills necessary to live productive and satisfying lives. As stated:
‘We want to build a flourishing society in which all people have access to services and support appropriate to their mental health and wellbeing needs.
To achieve this we will promote,support and explore flourishing mental wellbeing throughout society. We will be an exceptional organisation marked by excellence, efficiency and innovation.’
1.1 Service Provider
The provider is: - The Northern Ireland Association for Mental Health (Beacon)
Name: - Billy Murphy
Business Address: 80 University Street
Belfast
BT7 1HE
Company Number: ni 25428
Charity Number: xn 47885
BEACON was founded in 1959
1.2 Home Manager
The name of the manager of this scheme registered with the Northern Ireland Social Care Council (NISCC) and the Regulation Quality and Improvement Authority (RQIA) is:
Name: Mr Paul Crawford
Administration office of
Lagan Valley SHS is:
Willowtree House
25 Glasvey Drive
Belfast
BT17 0DB
2. Quality Assurance
Beacon strive continually to maintain and improve on the requirements of the following quality assurance standards.
Chartermark was awarded to Beacon in 2003. The Northern Ireland Housing Executive’s (NIHE) Quality Assessment Framework standards have also been adopted and implemented within all supported housing schemes.
The EFQM excellence model (Gold award) was awarded in 2012.
All staff involved in supporting and caring for residents undertake the “Induction and Foundation Framework” (IFF) within their probationary period. This course has been developed with and accredited by the Open College Network (OCN). The Investors in People award (IIP) was awarded for contributions to staff development in 2013
A comprehensive essential training programme is in place for Beacon staff and volunteers. There are opportunities for residents to avail of specific training courses.
Annual inspections and unannounced visits to the housing schemes are completed regularly by BEACON Service managers who are not in direct line management to the scheme. This is to ensure objectivity and transparency.
Beacon residents are also encouraged to be involved in inspection visits, recruitment and selection and to have input into policy review and development. Individual residents in some schemes have availed of these opportunities.
Training and ongoing support is provided to all who participate. The service is inspected by the Regulation Quality and Improvement Authority in line with the Domiciliary Care Regulations.
The Regulation and Quality Improvement Authority
This service is currently deregulated but was, for several years, registered with RQIA, who regularly carried out inspections to ensure that high standards of care and support were maintained, to ensure that the service was appropriately managed and to ensure that staff were adequately trained and supported to provide high quality services. In the current absence of RQIA inspections Beacon has established our own system of inspection to ensure the upkeep of high quality in all areas.
The Regulation and Quality Improvement Authority (RQIA) is the independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland, and encouraging improvements in the quality of those services. Their role is to ensure that health and social care services in Northern Ireland are accessible, well managed and meet the required standards.
RQIA was established in 2005 under The Health and Personal Social Services (Quality, Improvement and Regulation) (Northern Ireland) Order 2003. The Order also places a statutory duty of quality upon health and social care organisations, and requires the DHSSPS to develop standards against which the quality of services can be measured.
Since April 2009, under the Health and Social Care (Reform) Act (Northern Ireland) 2009, RQIA undertakes the functions previously carried out by of the Mental Health Commission.
What do they do?
RQIA registers and inspects a wide range of health and social care services. Inspections are based on minimum care standards which are designed to ensure that both the public and the service providers know what quality of services is expected.
Inspectors visit services to examine all aspects of the care provided, to assure the comfort and dignity of those using the service, and ensure public confidence in the service.
RQIA also has a role in assuring the quality of services provided by Health and Social Care (HSC) Board, HSC trusts and other agencies, to ensure that every aspect of care reaches the standards laid down by the Department of Health, Social Services and Public Safety and expected by the public.
Under the Health and Social Care (Reform) Act (NI) 2009, RQIA undertakes a range of responsibilities for people with a mental illness and those with a learning disability (previously carried out by the Mental Health Commission). These include: preventing ill treatment; remedying any deficiency in care or
treatment; terminating improper detention in a hospital or guardianship; and preventing or redressing loss or damage to a patient's property.
RQIA and the responsible person.
Beacon has a delegated responsible person to oversee RQIA standards and compliance within the organisation.
Title / MrFirst Name / William
Middle Names (if any) / Henry
Surname / Murphy
Position in the Organisation / Director of Mental Health Services
Billy is Director of Mental Health Services – Beacon. Billy studied Psychology at the University of Ulster then began his career with Extern in 1986 where he worked in various projects. He qualified in Social Work in 1991 and initially worked for Barnardos. In 1992 he took up post as a Social Worker with Older People in South and East Belfast Trust. He moved to Senior Social Worker, Care Manager then Senior Care Manager. In 2002 he became Programme Planner for Mental Health Services in South
and East Belfast Trust and when the Belfast Trust was formed in 2007 he became part of the Senior Management Team in Mental Health as A Service Development Manager. This work involved the modernisation of the Trusts Mental Health Services.
Billy has continually addressed his own development needs obtaining relevant qualifications throughout his career;
Qualifications:
· BSc with Hons in Psychology & Sociology
· Masters in Social Work
· Certificate of Qualification in Social Work
· Practice Teaching Award
· Mental Health Social Work Award
· Post Qualifying Award in Social Work
· Diploma in Health & Social Services Management
· Advanced Award in Social Work
3. Number of staff, their experience and relevant qualifications.
The manager of the scheme possesses a professional qualification, QCF level 5 in leadership and Management and is recognised by the Northern Ireland Social Care Council. The manager has also been a registered professional with BACP for 14 years and is additionally registered with ILM and IAM in London. He has circa 20 years’ experience in a senior role which includes experience of financial management and supervision of staff.
Relevant experience and qualifications of Home manager:
Paul has been involved in providing support in various settings over the past several years. He joined the Niamh as Assistant Home Manager (South Belfast Supported Housing) during June 2003 after some years at the Wave Trauma Centre Belfast. He was appointed as Peripatetic Support Manager during April 2005 and to Home Manager of Lagan Valley Supported Housing Scheme January 2007. Since July 2007 he has additionally been Manager of Willowtree House Beacon Day Support Centre. Paul served on the Niamh group of companies Health and Safety Committee from 2010 to 2012. He was Chairperson of the Niamh Anti-Stigma Campaign Committee from May 2012 to May 2013.
Alongside the above Paul has continued to practice as a Counsellor and has delivered accredited Trauma Training to other professional therapists. He has been a member of BACP for 13 years, is a member of IAM (Institute of Administrative Management) and ILM (Institute of Leadership Management) and is enrolled on the NISCC Social Care Register as well as being an RQIA Registered Manager.