Clay Ramsey, MBA, NSA 4011-4015

2305 Timbercreek Circle, Plano, TX 75075 C 972-898-3425

Without question, one of the defining skills that separates leadership from management is the ability to clarify expectations.

Information Technology Professional, Specializing in Cyber Security,

Information Assurance Assessment and / or Auditing

An IT professional who enjoys solving complex technical problems and implementing solutions. Possesses project management skills that span differing technical and business environments. Fills diverse roles and consistently achieves successful conclusions. Loyal, stable employee who contributes to company success while mentoring others and being mentored. Seeking to eventually move from individual contributor role to hands-on management role in a growing company.

Education

Master of Business Administration, the University of Dallas, 2009

  • Focus: Information Assurance
  • 3.7 GPA
  • Graduation within 2.5 years of starting, while working full-time

Certificate, Center for Academic Excellence in Information Assurance Education

  • Information Systems Security Professionals (NSA-4011)
  • Senior Systems Managers (NSA-4012)
  • Systems Administrators (NSA-4013)
  • Information Systems Security Officers (NSA-4014)
  • Systems Certifiers (NSA-4015).

Bachelor of Arts, Texas A&M University, 1993

  • Major: Russian
  • Distinguished Student Award

Qualifications

  • Designs, builds, and maintains systems such as Ethernet networks and data communications systems.
  • Operating Systems: Windows, Linux, OSX, VMware ESX and ESXi
  • Functional Roles: Customer Training and Support, Sales and Sales Support, Systems Implementation and Support, Server Virtualization, System and Network Requirements Planning, Information Assurance,
  • Operational Platforms: Iron Mountain Data Protector, Asigra Televaulting, Xythos File Sharing, Emailtopia Response Manager, Maximizer, QuoteWerks,

Affiliations

Sigma Iota Epsilon /
  • IEEE, Dallas Section
/
  • ISSA, North Texas Chapter

Experience

Senior Tech. Support and Sales Engineer, NetMass, Richardson, TX - 2002-Present

  • Responsible for setup, support and ongoing maintenance of two different offsite backup services and one file collaboration service (hereafter “three services”) in a multi-platform environment.
  • Purchased equipment, planned, and built redundant data center back-ends for all three services.
  • Trained new clients on all three services and supported them after the sale.
  • Conducted Sales and Sales Engineer duties, including offering new services to expand client use of company services.
  • Sold 2.9 / 4 available TB of data backup / 1.46 TB of compressed storage to 41 accounts.
  • Managed monthly CD and DVD archive program.
  • Managed email and chat support queues.
  • Resolved customer service issues.
  • Developed and maintained rapport with customers, leading to loyalty despite price pressures.

Systems Engineer, Recruiters’ Network Group, Dallas, TX - 1997-2002

  • Supported the I.T. needs of four offices with approximately fifty employees
  • Consulted company President on I.T. matters
  • Automated a complex manual data entry system
  • Administered resume database
  • Managed beta testing of Virtual Recruiter system
  • Trained end users on Virtual Recruiter system
  • Administered email system
  • Supported sales and executive staff

Internet Researcher, Management Alliance Group, Dallas, TX - 1996-1997

  • Sourced candidate resumes from online sources
  • Supported recruiters and their desktops
  • Liaised with corporate IT department

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