Person Specification
Job Title: Support Worker – Level 1 (Nights)

Location: Pathways

Factor

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Essential

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Desirable

Education & Qualifications

/ o  SVQ level 3 H&SC or SCQF equivalent (or working towards) / o  First Aid Certificate
Knowledge & Experience / o  Knowledge of current relevant legislation and policies relating to housing and social care
o  Knowledge of issues surrounding homelessness
o  Experience of crisis work with vulnerable service users / o  Experience of working in a similar environment
o  Experience of working with young people
o  Experience of supporting or mentoring staff
Behavioural Competencies/ Skills / o  Ability to work cooperatively with others as part of a team demonstrating commitment to group objectives
o  Ability to supervise and support staff
o  Ability to communicate effectively with people at all levels in a variety of situations
o  Ability to understand and consider the views, concerns and needs of others when taking action
o  Ability to work towards performance targets to achieve agreed results
o  Ability to manage competing demands and priorities
o  Ability to implement the aims and objectives of Ypeople at functional level
o  Ability to build relationships with service users, gaining their trust and understanding their needs
o  Commitment to continuous personal development
Job Specific Competences / o  Ability to ensure the service is delivered in accordance with corporate policy and Association objectives
o  Skills and ability in effective time management and working to deadlines
o  Ability to compile comprehensive reports as required / o  Counselling skills in drugs, alcohol and mental health
o  Computer literate and competent with Microsoft Office software package
Any other requirements / o  Flexibility with regards to working patterns
o  Ability to respond at short notice to crisis situations
Core Competencies / Key Competencies
A – Team Work
B – Communication
C – Service User Focus
D – Planning and Organising
E – Organisational Awareness
F – Commitment to On-going Learning
G – Financial/Resource Understanding
H – Problem Solving / l – Relationship Building
Method of Assessment: Application Form, Interview, Certificates of Qualifications