Title:Manager, Donor Relations

Department:Donor Base Development

Reporting Relationships:

Reports to:Director, Donor Base Development

Direct Reports:Donor Relations Associate x6

Sunnybrook Health Sciences Centre is inventing the future of health care with a focus on trauma, cardiac, stroke, high-risk pregnancy and newborns and cancer. Sunnybrook Foundation exists to raise the awareness and funds required to ensure that Sunnybrook achieves its mission.

The Manager, Donor Relations provides the leadership and business acumen required to pursue excellence in service for staff and donors, with one ultimate goal - grow revenue in order to save and transform lives. Assisting with the development of processes, policies and business procedures; the Manager, Donor Relations is responsible for efficient and accurate data entry, timely and a high quality donor experience and acts as the liaison with all Foundation departments.

Key Responsibilities:

Lead the Donor Relations team to reach organization and department goals
Under the guidance of the Director, Donor Base Development, evaluate business processes ensuring organizational efficiency including determining ROI
Manage staff team, including performance management, coaching and fostering staff development
Ensure the donation experience is optimized through strong processes and high quality communications
Engage with all Foundation teams to provide fulfillment services and direction support to enhance overall fundraising success
Develop data entry strategies to support Foundation reporting and monitor metrics for Donor Relations
Manage departmental budget including financial reporting and analysis
Work closely with senior members of other departments to ensure alignment and integration with business goals and strategies
Manage departmental partnerships with agencies and vendors
Create strategies, and documentation for risk mitigation and contingency planning
Provide input into organizational data strategy and document retention strategy
Manage departmental coverage to ensure service levels are met at all times
Identify and coordinate effective training to meet staff and departmental needs

Skills and abilities required:

Excellent business sense and fundraising acumen
Fundamental understanding of database and data entry management practices
Proven planning ability to manage high and low volume periods while maintaining staff workloads
Strong results orientation with a past track record of process re-engineering
Creative thinker with a proven ability to conceive and drive new business opportunities
Ability to lead by example and achieve the desired results by supporting others
Demonstrates self-confidence, flexibility, initiative, perseverance and integrity
Professional presence with excellent communication and presentation skills
Effective project manager with the ability to manage multiple priority projects over varying timelines

Job Requirements:

A minimum of 5 years progressive experience, including managing staff, preferably in a major gift oriented charity
Significant experience in driving excellent customer service to donors and staff within a large complex organization
Proven strategic thinking and planning ability with the ability to evaluate and develop processes
Experience in leading teams and managing staff
Experience with Raiser’s Edge or CRM database management
University degree or equivalent experience

Terms:

Full time, permanent
A competitive compensation package including salary, benefits, pension and vacation will be provided

To Apply:

If you would like to apply for this role, please send a cover letter and a current resume

listing your qualifications and experience to by

Friday, July 10th, 2015.

Please quote “Manager, Donor Relations” in the subject line of your e-mail.

We thank all applicants for their interest in Sunnybrook Foundation. Resumes will be held in strict confidence, and only those applicants selected for an interview will be contacted.

Sunnybrook Foundation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodations for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Foundation is an equal opportunity employer.