Central Resources

020 8770 4057

Job Title / Services Development Manager
Responsible to / Chief Officer
Responsible for / Staff as agreed with Chief Officer
Volunteers linked to services

Background

Sutton Centre for Independent Living and Learning (SCILL) is an independent charity based in Sutton, it is a community charity which primarily supports disabled people and their families / carers by offering a range of services.

The charity opened in 1994 and was derived from consultation with local disabled people. It was initially managed by the local authority and formally handed over to a steering group in 1995. SCILL was incorporated as a charitable company limited by guarantee in February 1996.

Our purposes as set out in the company’s memorandum of association are to promote any charitable purpose for the relief and benefit of disabled persons, particularly those living or working in the London Borough of Sutton and other neighbouring areas. SCILL’s purposes are widely cast in order to allow SCILL to be flexible and creative in developing services for disabled people.

In so far as it is complementary to the Charity’s objectives, the Charity is guided by both local and national policy linked to health and social care.

The past 22 years of operation has seen the financial landscape change dramatically; SCILL has moved from full statutory funding, to part funding through contracts to a point where just a small percentage is received from the local authority (still via a contract).

The majority of service users are those who receive a direct payment (social care funding) and use this to purchase services and/or activities directly from SCILL.

To offset the change in funding, SCILL has developed a number of social enterprises and has sought alternative funding through donations and grants. Additionally, the charity has diversified offering room hire, DBS, Footcare and other services in order to generate an income.

Further work is required to enhance the work of the charity and ensure the future sustainability of the organisation and as part of this we are seeking a Services Development Manager.

Job Summary

The primary focus of the Services Development Manager is togrow existing services and to develop new services in line with the charitable objectives.

Existing Services include:

  • Activities and Classes
  • Gym
  • Sherwoods Café
  • Sherwoods Students

The Services Development Manager will be responsible for line managing staff within the services listed, and for some that are yet to be developed.

In addition the post is responsible for seeking, overseeing and managing volunteers within the organisation, following the volunteering policy and good practice.

The role will also include full participation in the management of the organisation, contributing to strategy and business development.

Job Description

1. / Grow existing services and identify and develop new services in line with the charitable objectives. Where possible seek to generate increased income from existing services.
2. / Develop proposals for new projects and services, once agreed by trustees implement the plans.
3. / Seek potential funding or income generating opportunities.
4. / Seek new customers to use SCILL and purchase services
Capture and utilise local and national market research to develop and market services to wider audiences, with a view to maximising income opportunities.
5. / Assist in the development of strategic plans and new business for the organisation; implement as agreed.
6. / Seek, oversee and manage volunteers within the organisation, following the volunteering policy and good practice
7. / Oversee and line manage staff and volunteers within Activities and Classes, Sherwoods Café and Gym (this portfolio is not fixed), ensuring they understand SCILL’s strategic obligations and take advantage of regular support and appropriate training opportunities.
8. / Ensure SCILL is meeting its strategic obligation by developing and delivering income generating services that achieve the targets given by trustees.
9. / Ensure the services meet legal compliance and good practice (i.e. risk assessing, safeguarding, etc.) Implement policies, processes and procedures which support this and improve the overall running of the organisation.
10. / Undertake monitoring and performance management, data recording and report writing as required.
11. / Represent SCILL at meetings, seminars, conferences etc. as and when required.
12. / Support the Chief Officer and other senior colleagues as and when required.

Key Objectives

1. / Growth in income and organisational sustainability
2. / Increased range of services
3. / Increased client base
4. / A range of volunteering opportunities
5. / Provision of services which are of excellent quality, follow best practice and required legislation, and are valued by the community.
6. / Greater purchase of SCILL services leading to increased profitability, together with a range of revenue streams
7. / Increased financial stability for the organisation

Person Specification

Essential / Desirable
Experience / Proven record of service delivery and of developing services
Proven record of developing new services
Proven record of income generation (and increased income generation for existing services)
Project management experience
Experience of effective relationship building and establishing effective partnerships
Finance and budget management
Undertaking risk assessments / Worked within a social care setting, or within the third sector
Working with disabled people and/or carers
Experience of successful tendering
Performance monitoring
Personal Attributes / Good business sense
Plenty of initiative
Positive attitude
Creative
Financially literate
Organised
Creative
Adaptable
Motivated
Logical
Analytical
Encouraging
Articulate
Essential / Desirable
Personal Attributes cont: / Professional
Skills /Abilities / Ability to plan, sell and deliver existing and new services
Ability to write in a clear, accurate and convincing way for a range of audiences
The ability to develop new and existing collaborative relationships
Political awareness and diplomatic skills across a broad range of stakeholders and contexts.
Good collaborative skills, able to establish and maintain positive relationships with key people across the statutory, voluntary and business sectors
Good level of I.T. literacy
Excellent planning and organising skills including project management
Ability to work within tight deadlines with conflicting and competing demands
Ability to prioritise and delegate tasks
Excellent influencing and leadership skills
Critical thinking and problem solving skills
Education / Training / Degree level or equivalent experience