Frequently asked questions
Contents
Background
Service Delivery Tracking
Youth Services and Youth Justice Activities
Frequently Asked Questions
1.Which organisations may find these FAQs helpful?
2.The targets for my organisation do not look right. Who can I discuss this with?
3.Do I still need to report through Client Relationship Information System for Service Providers (CRISSP), Department of Health and Human Services, the Australian Institute of Health and Welfare and other reporting requirements?
4.Where can I find information on the counting rules for funded activities reported via the service delivery tracking system?
5.Is there other information I can use to assist me with counting rules?
6.When should organisations submit their data through the service delivery tracking process?
7.Leaving Care Support Services (31414)
8.Springboard (Leaving Care) (31421)
9.Youth Foyers (94644, 94645 and 94646)
Background
Service Delivery Tracking
In 2014, the Department of Health and Human Services (the department) introduced an online service delivery tracking process which involves organisations accounting for monthly service delivery against their service agreement target. This ensures that both the organisation and the department have a shared view of service delivery in a timely and regular manner. This supports organisations in managing their progress towards meeting agreed targets, and assists the department to manage its reporting commitments.
For further information about the service delivery tracking refer to Service Delivery Tracking online process frequently asked questions (FAQs) on the Funded Agency Channel <
Youth Services
The department funds the provision of services to young people. These FAQs provide information in relation to activities which are reported via the service delivery tracking process:
•Leaving Care Support Services (31414)
•Springboard (Leaving Care) (31421)
•Youth Foyers (94644, 94655, 94646)
Whilst the leaving Care Support Services (31414) and Springboard (Leaving Care) (31421) activities are actually from the Child protection and family services output areas, for ease of use, they have been included in this FAQs.
This document provides further clarification of the performance measures and counting rules for these activities and provides information about the Service Delivery Tracking system.
Frequently Asked Questions
1.Which organisations may find these FAQs helpful?
This information may be helpful to organisations funded to deliver any of the above activities.
2.The targets for my organisation do not look right. Who can I discuss this with?
If you have any queries about your targets, please discuss it with your departmental contact.
3.Do I still need to report through Client Relationship Information System for Service Providers (CRISSP), Department of Health and Human Services, the Australian Institute of Health and Welfare and other reporting requirements?
Yes, the reporting requirements remain unchangedand organisations will still need to submit their data to these reporting systems.
For those reporting to CRISSP refer to Funded Agency Channel about reporting requirements.
For those reporting to the Department of Health and Human Services Homelessness Data Collection which was introduced in July 2015, all Specialist Homelessness Services Collection data being submitted on or before the tenth working day after the end of the month.The additional requirement is that the same extract is also submitted to the department through the Secure Data Exchange.
In addition to the above reporting requirements, organisations who receive funding through the National Partnership Agreement on Homelessness, Housing Establishment Funding and Transitional Housing Management programs must complete the following manual reporting to the Department of Health and Human Services:
•National Partnership Agreement on Homelessness quarterly reporting by 21 July, 21 October, 21 January and 21 April
•Housing Establishment Funding biannually by 20 January and 20 July each year
•Transitional Property Reconciliation when requested
•Transitional Housing Management Rent Remittance by the fourteenth day every month
4.Where can I find information on the counting rules for funded activities reported via the service delivery tracking system?
The activity descriptions in the Volume 3 of the Policy and Funding Guidelines information regarding performance measures and counting rules. These can also be found on the Funded Agency Channel.
5.Is there other information I can use to assist me with counting rules?
Yes, ready reckoners have been developed to provide accessible information on counting rules which has been align to this FAQs as well as other FAQs available on Funded Agency Channel
6.When should organisations submit their data through the service delivery tracking process?
Data for each month must be submitted between the 1st and 10th day of the following month, for example July 2016, data must be submitted between 1 August and 10 August 2016.
7.Leaving Care Support Services (31414)
7.1What services are provided?
The program assists young people to successfully transition from out-of-home care to independent living.
Leaving care services include:
•Leaving Care Hotline connects young people to their nearest leaving care support service or assists with immediate issues including crisis accommodation.
•Leaving Care Mentoring service that provides young people, aged between 15 and 20 years, with opportunities to interact with supportive adults who will assist them to engage in community activities.
•Post Care Support, Referral and Information Services that support young people aged between 16 and 20 years who require assistance in their transition to independence once their Custody or Guardianship order expires for the final time.
•Leaving Care Brokerage funding that provides a flexible support fund for those young people aged between 16 and 18 years transitioning from state care, and those young people up to 20 years who need support after leaving state care.
•Leaving care support for Aboriginal young people provided by Aboriginal Community Controlled Organisations in each Division to provide support services for eligible Aboriginal young people who are transitioning from care, including kinship care, or who are living independently in the community and require support.
7.2How is the ‘number of new cases’ counted in the service delivery tracking system?
Count the number of new cases that were opened during the month.
7.3What is the definition of ‘number of new cases’?
A new case refers to client receiving leaving care support either direct services or linked to the necessary services to support them in their transition or ongoing support to live independently.
7.4What is a client?
A client is a young person aged between 16 and 20 years who receives leaving care support services.
8.Springboard (Leaving Care) (31421)
8.1What services are provided?
The program provides intensive, youth-focussed one to one assistance to young people who are in, or have recently left residential out-of-home care and are disengaged from education, vocational training or employment. Springboard providers support young people to:
•participate in re-engagement activities (using direct individualised case work), work experience and casual or part-time employment as a pathway to longer-term learning and employment options
•enhance their skills and personal capabilities for successful participation in learning or employment
•sustain their re-engagement with education, training or employment
•achieve relevant education, training or pre-employment milestones or qualifications to maximise future employment opportunities.
8.2How is the ’number of clients’ counted in the service delivery tracking system?
Count the number of clients supported in Springboard during the month.
8.3What is the definition of ‘number of clients’?
A client is defined as a young person aged between 16 and 20 years receiving springboard support.
9.Youth Foyers (94644, 94645 and 94646)
9.1What services are provided?
Youth Foyers provide case management, accommodation and facilitate an integrated service response to:
•successfully engage young people with education and training
•develop young people’s vocational aspirations and capabilities
•build living and interpersonal skills and confidence
•foster economic independence
•develop young people’s social, familial and community connections, networks and supports
•facilitate access to and support engagement in employment
•enable a transition to stable accommodation and independent living
•facilitate young people's health and well-being.
9.2How is the ‘number of clients’ counted in the service delivery tracking system?
Count the number of clients supported in Youth Foyer during the month.
9.3What is the definition of ‘number of clients’?
A client is a young person aged between 16 and 24 who is experiencing or at risk of homelessness who directly receives a service.
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© State of Victoria, Department of Health and Human ServicesJune2017.
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Youth Services-Performance-Reporting-FAQs June 20171