UCLA Health System
JOB DESCRIPTION/PERFORMANCE EVALUATION
Applies to: WW RNPH ED
SMH OR Amb
Job DescriptionPerformance Evaluation
Period Covered by this Performance Evaluation: ______TO ______
Employee Name:
/ Department/Unit:
/ Current Title:
ADMINISTRATIVE CARE PARTNER & EKG Monitor Technician (EKG MT) / Current Title Code:
Supervisor Name:
/ Supervisor Title:
/ Approved Title (for reclassifications only): / Approved Title Code (for reclassifications only):
Methods of Measurement Include the Following: /
AGES SERVED
Direct Observation / Neonates (< 30 days) / Adults (> = 18 years to < 65 years)Feedback from staff or patients / Infants (> 30 days and < 1 year) / Geriatrics (> = 65 years)
Documentation / Pediatrics (> = 1 year & < 13 years) / Not Applicable
PI Reports / Adolescents (> = 13 years & 18 years)
Place an “X” if over 20% of work is exposed to one or more of the following conditions:
Confined area / Noise Exposure / Extreme temperatures / Potential allergenic/irritant conditions
Exposed to weather / Vibrations / Atmospheric conditions / Other (specify)
Please check all that apply (Competencies must be up-to-date at time of Performance Evaluation)
COMPETENCIES:
INITIAL: RR UCLA Medical Center Dept. Specific Orientation Job Specific for ACP Job Specific for Monitor Tech
SUMMARY STATEMENT:
Major duties include customer relations, area coordination, patient record maintenance, office/unit operations, automated data maintenance, (verifying, recording, posting and filing informational materials via automated/manual systems), training of clerical staff, and performing other duties as required. Also responsible for continuously monitoring EKG, non-invasive BP machines, continuous pulse oximetery, and/or respiratory rate at the Central Monitor Station.
TYPE OF SUPERVISION RECEIVED:
Under the direction of the Unit Director/Clinical Nurse Manager and/or designee, and the Registered Nurse.
Duties and Tasks / Rating /
D / M /
Administrative Care Partner
I. CUSTOMER RELATIONS
Demonstrate positive interpersonal skills and caring behaviors in working with patients, significant others, and members of patient care team
1. Acknowledge presence and provides assistance to people approaching the nurses’ station
2. Consistently model exceptional interpersonal skills and caring behavior in working with patients, significant others and members of patient
care team
3. Answer patient call lights in a courteous and timely manner, using 3 part greeting (greet, acknowledge patient and state “how may I help
you”
4. Perform patient rounds, introducing self and connecting with patients with the 1st hours of the shift or according to the unit standard
5. Facilitate a calm, orderly, professional and quite environment
6. Coordinate flows of communication between appropriate staff
7. Distribute mail and other designated items to patients
8. Respect customer/staff individuality
II. AREA COORDINATION
Perform secretarial duties in a manner that enhances the daily operation of the unit
1. Assist with directing flow of visitors to the unit
2. Track patient flow on and off unit by updating patient location screen
3. Notify appropriate personnel of admissions, discharges, and transfers in a timely manner
4. Locate boarders by using “Service System List”- Omit for RNPH
5. Update white board assignments per shift and as necessary
6. Reconcile “accommodation code” and level of care, i.e. monitored, non-monitored
7. Perform daily charge document reconciliation on a per patient by communicating with each nurse
8. Perform shift reconciliation report for unit and status audit reports for all patients
9. Enter nursing unit charges to capture procedures and treatments, if applicable
10. Enter nursing unit charges manually on timely basis in accordance with hospital policy-if applicable
11. Monitor and coordinate, phone, beeper and voice pagers relaying accurate messages to appropriate people
12. Label charts, rooms, doors and other equipment according to standard unit protocol
13. Assist in returning/forwarding x-ray films, belongings and other items as appropriate
14. Assist multi-disciplinary team members in obtaining necessary paperwork, equipment, supplies; assist with other requests
15. Communicate with RN to ensure patients get their meals as appropriate
16. Coordinate diagnostic tests procedures, consultations and appointments accurately and notify patient and/or appropriate nurse
17. Communicate appropriate information to charge RN to facilitate work of unit
18. Use high-level problem solving skills, accessing needed resources to facilitate work of unit
19. Establish PAR level and demonstrate cost effective utilization of clerical supplies
20. Perform additional administrative support functions as requested by the Unit Director/Clinical Nurse Manager
21. Pick up and deliver supplies as directed
III. PATIENT RECORD MAINTENANCE/ AUTOMATED DATA MAINTENANCE
Maintain the medical records, transcribe orders, and utilize the computer in a manner that facilitates patient care
1. Notify nursing staff of new, revised and STAT orders
2. Monitor and update “treatment team’ list per shift and/or as needed. Use Nurse call’s “white board” to update the assigned nurse, CCP and “buddy”- Omit for RNPH
3. Prepare, print, and forward necessary requisitions as appropriate
4. Order equipment and supplies as needed
5. Assemble and complete expiration packets-Omit for RNPH
6. Ensure all “hard copy” patient records accompany patient at all times, i.e., consent form, blood transfusion, resuscitation form, EKG print out
7. Obtain previous inpatient and requested outpatient medical record on the unit for transferring a patient to SNF, etc.
8. Break down chart when patient is discharged
9. Send copies of Advance Directives (AD) to admissions department when completed, work with Admissions to reconcile AD issues as applicable.
10. Notify Organ Procurement Organization of all deaths/imminent death within one hour (work with nursing team)
11. Assist in obtaining completed death paperwork and sending it to Decedent Affairs within 15 hours of death
IV. TRAINING
Demonstrate a willingness to assist other members of the team while maintaining performance of individual duties
1. Assist in orienting new personnel
2. Participate in work-related continuing education and communication activities
V. PROFESSIONAL AND INSTITUTIONAL STANDARDS
1. Maintain professional appearance and behavior
2. Observe institutional/unit standards and requirements regarding work schedule commitments
3. Report to charge nurse/shift coordinator, giving destination when leaving unit for any period of time
4. Give report to the oncoming personnel at shift’s end as directed
5. Adhere to Unit Interpersonal Standards as applicable
6. Adhere to department attendance standards including hours of work
7. Support that telephone and computer usage is for patient care business only
8. Seek and accept guidance from Unit Director/Clinical Nurse Manager or appropriate person to accomplish job duties
9. Participate in work-related meetings and /or represent unit on task forces/committees/projects as requested
10. Accept delegated duties from Unit Director/Clinical Nurse Manager and/or appropriate personnel as requested
VI. MONITOR TECH PARTNER DUTIES AND TASKS
1. Continuously monitor patient's EKG rhythm, BP, HR, BR and pulse oximetery in a central station
2. Obtain EKG strip from Central Monitor and measures patient’s HR, PR, QRS, and QT intervals3. Recognize changes in patient’s baseline EKG, new arrhythmias, rate changes, and obtain EKG strips and notify the RN immediately
4. Communicate with the RN and/or physician regarding EKG status, V/S and pulse oximeter readings
5. Use Central Monitor to admit and discharge patients
6. Admit and discharge patients to/from telemetry box/monitor
7. Retrieve past events from Central Monitor
8. Obtain documents from computer for RN as requested
9. Notify appropriate department of malfunctioning equipment
10. Respond to audio and visual alarms
a. Maintain Monitor alarms as determined by policy
11. Obtain EKG rhythms as requested by the RN
12. Notify the RN of interference or lead fails
13. Maintain the Equipment Log with the number of functional monitors, telemetry boxes, and placement of in-use monitors
14. Monitor patients in Lead II and V1
RNPH ADDENDUM: (FOR ACP ONLY)
GREETER
1. Sit at the Greeter Desk, located at the front of each pod
2. Greet patents, family members, faculty and staff, using eye contact, and asking how you can assist them
3. Provide directions and way-finding as needed
4. When asked for access to the unit by an unknown individual, contact the appropriate nurses’ station to request guidance
5. If asked about the location of an individual and call the nurses’ station to inquire if you should allow the person to enter the unit.
6. When asked for access by faculty or staff with a valid ID card, but no unit proximity card access, open the door to the secure foyer area and call the appropriate nurses’ station for staff to escort the individual
7. For Patient admission
· Greet patient and family or staff accompanying patient
· Notify nursing staff from appropriate nursing station that the patient has arrived
· Open door to the secure foyer to allow patient and family to enter
· Ask patient and family to leave all bags, suitcases, and other personal possessions in the contraband room connected to the greeter station until these items can be searched by a staff member
· Patient will be escorted to the assigned room by nursing staff
8. Arrange with shift coordinator for coverage at the greeter station when needing to leave area for breaks, errands, etc. so that the station is covered. (If unable to obtain coverage, lower the Cookson door prior to leaving the area).
UCLA C-I-CARE/Patient Experience Practices: MY COMMITMENT TO CARE
· Observe and practice all the Service Standards listed in the “World Class Practices” (which I have read and signed)
· Practice C-I-CARE when interacting with patients, their families, visitors, or internal departments
o Connect with the patient and family members by addressing them as Mr./Ms., or by the name that they prefer.
o Introduce yourself and your role.
o Communicate what you are going to do, how long it is going to take, and how it will impact the patient.
o Ask and anticipate patient and/or family needs, questions or concerns.
o Respond to patient and/or family questions and requests with immediacy.
o Exit courteously and/or with an explanation of what will come next (or when you will be back to check on them).
· Practice C-I-CARE phone etiquette during all phone interactions
· Always exercise courtesy whenever patients, family members and visitors are present. This includes the cafeteria, patient and visitor waiting areas, hallways, elevators, treatment areas and patient rooms.
· Respect privacy and dignity.
· Maintain professionalism in the presence of patients, their families, visitors or co-workers.
· Observe and practice the CICARE standard specific to my department.
· Observe patient experience competencies and practices specified for the department.
· Comply with Health System Dress Code Policy and practices
INSTITUTIONAL AND/OR PROFESSIONAL STANDARDS
· Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job
· Comply with Department of Public Health (DPH), The Joint Commission and other accreditation and regulatory agencies standards
· Adhere to all Hospital Policies and Procedures
· Knowledge and adherence to Infection Control and Environment of Care Guidelines and procedures as described in the annual education module
PERFORMANCE IMPROVEMENT
· Adhere to current organizational Performance Improvement priorities
· Participate in quality studies through data collection and dashboard data collection
· Make recommendations and take actions to improve structure, system or outcomes
Skills, Knowledge and Abilities
(Disregard this section for performance evaluations)
REQUIREMENTS: / List any equipment (machines, tools, office appliances or motor vehicles) required to do the job, with or without a reasonable accommodation. Indicate whether use is seldom, occasional, frequent, or constant.
See Nursing Policy/Procedure /Equipment manual
CPR:
License:
Certifications:
Degree: / High school diploma or GED preferred
Experience:
Skills, Knowledge and Abilities
General (for both roles):
1. Ability to read and write Standard English text
2. Ability to understand oral and written directives
3. Ability to organize and prioritize work to complete assignments in a timely manner
4. Ability to perform basic arithmetic computations (add, subtract, multiply, and divide)
5. Ability to speak clearly and distinctly using appropriate English vocabulary and grammar
6. Demonstrates an understanding of basic medical terminology and abbreviations
Specific for Administrative Care Partner:
7. High School Diploma/GED certificate
8. Knowledge of computer fundamentals
Specific for Monitor Tech
9. Successful completion of an approved basic arrhythmia program (minimum of 14 hours).
10. Ability to establish and maintain a courteous and cooperative working relationship with patients, families and co-workers.
11. Ability to accurately complete assigned tasks.
12. Ability to sustain quality of work commensurate with established departmental QA guidelines and governmental regulations.
13. Satisfactory completion of Heart Saver (CPR) course.
14. Ability to provide age appropriate observation and intervention to meet the needs of patients served. / Importance:
Required or Preferred
Required
Required
Required
Required
Required
Required
Preferred
Required
Required/Training provided
Required
Required
Training provided
Preferred
Required
If overall rating is “Does Not Meet Expectations”, please complete Future Plans and Actions Section.
According to the Employee Performance Evaluation Policy, an overall rating of “Does Not Meet Expectations” requires an action plan and a follow-up performance evaluation in either a three-month or six-month period depending on the time needed to demonstrate improved performance. Action plan steps must be objective and measurable with a defined time frame. The date of the follow-up performance evaluation will reset the performance evaluation due date.
Does Not Meet Expectations / Meets Expectations
Comments:
Future Plans and Actions:
Accomplishments / Contributions:
Employee Comments:
To update our files, please answer the following questions:
Have you received a higher education degree in past 12 months: Yes______No______
If Yes, in what field:______Type:______
Have you received a national certification in the past 12 months: Yes______No______
If yes, please list and bring a copy of certificate to Nursing Resources:______
Employee Signature
I have reviewed this Job Description and/or Performance Evaluation
/ DateEvaluator Signature / Date
Department Head or Designee Signature / Date
D - / Does Not Meet Expectations / M - / Meets Expectations
H:\Job descriptions\JD-PE Administrative Care Partner and Monitor Tech with 2013.docx
Directions: You may either check the large boxes next to the headings or check the small boxes to indicate performance for each criterion 7