Highly Organized Technical Writer Adept in Rewriting Technical Information for Common User

Suzanne Kelchner

949.436.0616 cell •

online portfolio at http://www.suzannekelchner.com

Qualifications Summary

• Highly organized technical writer adept in rewriting technical information for common user

• Skilled in research, interviewing, writing, layout and editing

• Detail-oriented self-starter with excellent time management and communication skills

• Multi-tasking team member able to work under deadline in a fast-paced Agile environment

Software Proficiency:

• InDesign • Illustrator • Photoshop • Acrobat • Dreamweaver

• Quark Xpress • Captivate • Microsoft Office • Mac and Windows • Madcap Flare

• Robohelp experience

Education

BA English, Technical Writing Certificate: California State University, Long Beach • Cum Laud/President’s List

AA Advertising: Fashion Institute of Technology, State University of New York

Professional Experience

Writing & Design:

• Wrote User Guide for Customized Web Services, Study Update Guide

• Updated Users Guide, Installation Guide for software used in clinical trials

• Created elearning modules for employees and sales staff

• Revised HDTV Basic Owner’s Guide for Mitsubishi Digital Electronics America (Freelance)

• Created spec art for Yellowbook, USA (Freelance)

• Revised procedure manual for California Registry, senior care referral agency (Internship)

• Created advertising directory ads with clients; designed ads in PageMaker, Illustrator

• 8 years of experience teaching copywriting and design skills using Quark Xpress and Adobe Photoshop

• Created 4-color cover and collated completed pages into PDF format

• Organized and designed school newsletter

• Instituted electronic submission of entries for newsletter

• Orange County Society of Technical Communicators scholarship winner, Spring 2009

Management & Project Management:

• Created mock clinical trial for use in help topics, screen shots; used CDASH domains

• Managed/trained cashiers

• Managed administration aspects of small sales staff and client contracts (billing to product delivery)

• Organized advertising directory layout

• Proofed ads and complete directory

• Managed classroom of up to 21 students

• Organized layout for 250-page yearbook and edited student-created pages as needed

• Interacted with printers

Training:

• Researched and wrote various curricula

• Taught classes in writing, history, science

• Taught faculty seminar on integrating technology into curricula

• Taught basic photography to faculty in accordance with yearbook submissions

• Encouraged student creativity: former students continuing education in web design, photography, layout

Work History

Technical Writer Perceptive Informatics July 2010 to present

Front End Supervisor/Inventory Control Bed Bath and Beyond August 2008 to present

Yearbook Adviser Saddleback Christian Academy 1999-2007

Newsletter Editor Saddleback Christian Academy 1995-2002

Owner Christian Blue Pages 1989-2002