Newcastle University Student Card
Frequently Asked Questions
These Frequently Asked Questions have been produced by the NESTI Programme*[1] for Newcastle University. NESTI is working with the University to roll out a multi-function card (‘Student Card’) that can be used as a Student Card around the University campus as well as a travel card. NESTI will work with the University, Nexus and other public transport operators in the North East to increase the number of products and services that the Student Card is able to access. Further information will be circulated as and when these products and services are made available.
The new Newcastle University Student Card
Q. How does the new Student Card work?
A. The new Student Card has been designed so that it is compatible with both Newcastle University and NESTI. You can use it around University as you did your previous Student Card eg. as a library card and to access University buildings.
The Student Card uses a technological specification called ITSO which is endorsed by the Department for Transport. Look out for two notable visual additions to the Student Cards which are:
The NESTI logo which is a symbol informing you where your Student Card can be accepted to access products and services; and
The ITSO number which is the Student Card’s unique identifier.
Q. How can I get my new Student Card?
A. Student Cards are now being issued to all new students as they enrol. Existing students who wish to use a University Student Card for travel may exchange their existing card free of charge for the NESTI compatible Student Card by registering their interest at http://forms.ncl.ac.uk/view.php?id=4157.
Q. When and where can I use my new Student Card?
A. You will be able to use your new Student Card across the University as soon as it is issued to you.
From the 18th February 2013 new Student Cards will allow you to purchase a Metro Student ticket from the Nexus website using the ‘ITSO number ’printed on the Student Card. The Student Card will also allow you to buy Metro Student tickets at any Nexus Travelshop and these will be loaded directly onto your Student Card.
Details on the validity of Metro Student tickets can be found at http://www.nexus.org.uk/metro/tickets.
Travel is only permitted if you have a valid ticket for travel. Failure to produce a valid ticket upon request may result in the issue of a Penalty Fare notice on the Tyne and Wear Metro or a Standard Fare notice as detailed in bus operators’ conditions of carriage.
Q. How do I buy my Metro Student tickets?
A. Metro Student tickets can be purchased from the following locations:
Any Nexus Travelshop
When purchasing a Metro Student ticket at a Nexus Travelshop, make sure you present your new Student Card. Your Metro Student ticket will be loaded directly onto your Student Card.
The Nexus Website
Metro Student tickets can be purchased online at https://buytickets.nexus.org.uk. You will be asked to register on the website using the last 8 digits of your Student Card’s ‘ITSO number’. In accordance with the website terms, a paper ticket will be posted to the address that you provide and this will carry the 8 digit number linking it to your Student Card.
Your Student Card is not valid for travel unless you have the accompanying paper ticket, both of which must be presented for inspection when asked to do so.
Q. How do I use my new Student Card for travel?
A. Travel is only permitted if you have a valid ticket for travel. Failure to produce a valid ticket upon request may result in a Penalty Fare notice on the Tyne and Wear Metro or a Standard Fare notice as detailed in bus operators’ conditions of carriage. Once a ticket has been purchased, Student Cards are used in the following ways:
Travelling on Metro
If travelling on the Metro you must ensure you have your Student Card and any accompanying paper tickets for inspection by the Metro revenue team when requested to do so.
Travelling on Buses
Some Metro Student tickets are valid on certain local bus services details of these bus services can be found at http://www.nexus.org.uk/metro/tickets. Upon boarding the bus, you must present your Student Card and any accompanying paper ticket to the bus driver for inspection.
Travelling on Ferry
Some Metro Student tickets are valid for travel on the Shields Ferry service, details of which can be found at http://www.nexus.org.uk/metro/tickets. Upon boarding the Ferry you must present your Student Card and any accompanying paper ticket for inspection by a member of the Ferry Crew.
Travelling on Trains
When purchasing a Metro Student ticket at a Nexus Travelshop, if you wish to use it on Northern Rail services, you must state that you wish to use the Northern Rail service at the point of purchase. Once you do this, an accompanying paper ticket linked to your Student Card via the ‘ITSO number’ will be produced to allow travel. If you purchase your Metro Student ticket via the Nexus website, an accompanying paper ticket will automatically be produced and posted to you, in accordance with the terms of the website, to the address you have provided.
An accompanying paper ticket must be presented for inspection together with your Student Card when requested by the Train Conductor.
Q. What if I wish to refund my ticket?
A. If you wish to refund your Metro Student ticket at any time, you must take your Student Card and any accompanying paper ticket along to a Nexus Travelshop. Further details of refunds including administration fees can be found at http://www.nexus.org.uk/metro/tickets.
Q. What if my Student Card is lost or stolen?
A. Lost or stolen Student Cards can be replaced at the Robinson Library or the Walton Library (Medical School) at any time during “Full Desk Service” hours.
Student Cards will only be replaced free of charge if:
· The status of the owner has changed;
· The chip in the Student Card becomes inoperable, but not due to negligence of the owner; or
· A police crime note can be produced to indicate the Student Card was lost due to a reported theft.
Alternatively, the fee payable will be £10. For further details please go to http://www.ncl.ac.uk/itservice/smartcards/.
In the event that your Student Card is lost or stolen only Annual Metro Student tickets can be replaced. This can be done at any Nexus Travelshop, and further details of the replacement scheme can be found on the Metro Student Card application form at http://www.nexus.org.uk/metro/tickets.
Q. What do I do if I am refused travel with a valid ticket?
A. In the event that you are refused travel and you believe your ticket was valid please take note of the service and contact Nexus on 0191 202 0747 or via email at .
[1]*The NESTI programme is a collaboration between the 12 North East Local Authorities, Nexus and the Tyne and Wear Integrated Transport Authority further details can be found at www.nesti.org.uk.