Judith L. McManus
182 Plum Creek Place
Highlands Ranch, CO 80126
(303) 249-1688
PROFESSIONAL OBJECTIVE
Technical Writer in System Development/Maintenance for hard copy and screen
SUMMARY OF QUALIFICATIONS
•Excellent communication skills, both written and verbal
•Strong ability to interface with people on all levels: managers, developers, end users
•Self directed and well organized
•Flexible, adapts quickly to wide variety of computer/personnel environments
•Instructor and tutor in DOS and Windows Applications
•Tenured IBM Software Development Engineer in Assembler language
SKILL ENVIRONMENT
Networks:Novell Netware, Ethernet, DECnet
Telecommunications:Microsoft Mail, Outlook, CompuServe, America OnLine, email, MCI mail
DBMS:AREV, dBASEIII, FoxBase, Oracle, Access
Operating Systems:DOS 3.3-6.2, OS/2, AIX, Unix 5.4, HPUX 10.2, Windows 95/7/8/2000, WindowsNT, DEC Windows
Word Processing:Microsoft Word 97/2002, FrameMaker 5.5, Visio 5, HTML Assistant Pro SE, WordPerfect, AmiPro, UniPlex, Standard Digital Markup Language(SDML), DECwrite, Language Sensitive Editor (LSE), HarvardGraphics, Adobe Distiller/Reader, Powerpoint
Spreadsheets:Excel, Microsoft Works Spreadsheet, Lotus 1-2-3, Uniplex, Symphony
Languages:C, Basic(s), Ada, COBOL, Assembler, Visual C++ 5
Web development:Web page development, document conversion, HTML, JavaScript,
Dreamweaver 4, RoboHelp 2002, FrontPage 2000, PhotoShop
EDUCATION
Long Island University, New York, BA cum laude
"Programming in C", A
"Introduction to Ada", A
"Programming in COBOL", A
Colorado State-certified to teach Business Education
JavaScript: Half-day class at Denver Free University
Advanced Word
Information Mapping 4-day course
AT&T Broadband Essentials
Telephony Provisioning Skill Enhancement Module 1
New Horizons Computer Learning Center: currently enrolled
PROFESSIONAL AFFILIATIONS
Society for Technical Communicators, Colorado Springs
Women in Cable and Telecommunications
Rocky Mountain Internet User's Group
1
WORK HISTORY
Position / Employer / Dates / Environment / ResponsibilitiesTechnical Writer / Countermind, Inc.
Littleton, CO / Currently rewriting Developer's Guide and User's Guide for a new PDA system at Countermind.
Technical Writer / MBT International, Inc. / 6/03 - 11/03 / Windows, MS Suite, HTML / Write sales materials from offshore programmers’ descriptions
Create US monthly newsletter, Solutions! (sample)
Volunteer/Student / 3/02 - current / Volunteer Webmaster Global Response web site
IT Samaritans volunteer documentation projects
Classes in Visual Basic, SQL, PhotoShop
Technical Writer / AT&T,
Englewood, CO / 10/2000 - 2/2002 / Windows 95-2000, Microsoft Office, MS Word 97, Visio, ACSR-T, ICOMS, LNPSMS, Media Vantage / AT AT&T
10/01 - current: Research, write, publish M&P's (Methods and Procedures) in TNOO (Telephony Network Operations Organization).
4/01 – 9/01: Research, write M&P’s in Provisioning in Business Development.
10/00 – 3/01: research, write, organize, format M&P’s in Service Assurance Group.
ARC,
Denver, CO / 6/99 – 10/2000 / Windows 95, Microsoft Office, MS Word 97, Visio / AT AT&T
4/00 – 9/00: responsible for maintenance, edit, style, and publication of over 100 Field Operations Methods and Procedures.
6/99 – 3/00: responsible for maintenance of 200Customer Care Methods and Procedures and the creation of new ones.
Ajilon
Denver, CO / 3/99 - 5/99 / Windows NT, Microsoft Office, MS Word 97, Visio / At US West
Create, edit, coordinate presentation of PINTS (Primary Information Network Traffic Source) project documentation. Coordinate with developers. Conform to all US West/QMS documentation standards. Utilize US West style sheets as document base. Integrate different file types (.doc, .gif, .vsd, .htm) into complex documents. Maintain project's web site.
IMI
Boulder, CO / 8/98 – 12/98 / Lotus Notes, Microsoft Office, Windows NT, Unix 5.4, HPUX 10.2, OmniBack 2.5.5, MS Word 6, 95, 97 / At IBM
Create, edit, coordinate development of 91procedures’ documentation. Extract information from developers. Coordinate with management and other Technical Writers.
First Data Corporation,
Englewood, CO / 1/98 - 7/98 / Microsoft Office,
Word 97 / At FDC
Write/edit systems and operational documentation for a newly designed billing system. FDC is the broker between the consumer and the bank in EBPP (Electronic Bill Presentment and Payment).
IMI/Vistech,
Colorado Springs, CO
The Experts,
Englewood, CO / 12/94 - 12/97 / VAX/VMS, VAX Document, DECwrite, FrameMaker / At MCI
At MCI (Mark Dabling facility), write SystemOne Programmer's Reference Manual.
At MCI (GOG), write User's Guides, General Design Documents, HTML docs for new systems. Interface with developers, managers, other writers, and end users. Include screen captures.
Aerotek Contract Engineering Services,
Englewood, CO / 1/94 - 7/94 / VAX/VMS, VAX Document, C, SDML, LSE / At Digital Equipment
Write the Application Programming Interface Manual for a new robotics system developed in the Clanguage, for use internally by new software engineers and externally by customers to enhance their system.
Interpret C code to find syntax, data types, return codes, error-handling procedures, and related calls. Consult with other writers, lead software engineers, and the system architect, the author of the model document.
Write simple code examples; extract complex examples. Research the specific technical usage of 106 programming calls and macros. The Manual includes four explanatory overview sections, 97tables, a table of contents, appendix, glossary, and index.
Talent Tree
Denver, CO / 7/93 - 12/93 / FoxBase on an AIX network; stand-alone PC / At Citicorp Diners Club
Design and write field-specific, context-sensitive end-user on-line (F1) "Help" for new Customer Billing software application. Write the accompanying User's Manual.
Administrative Assistant / Manpower, Olsten's, Talent Tree
Denver, CO / 7/93 - 12/93 / AIX, Unix, XENIX, DOS, PC and network environments; Apple Mac; Word for Windows, Microsoft Word, WordPerfect / Data entry and document editing.
Instructor / Career Development Institute
Denver, CO / 7/92 - 11/92 / Lotus 1-2-3, dBASE, DOS, Microsoft Word, WordPerfect, Excel, COBOL / At CDI
Guide from 1 to 10 students at a time through CAI in Business Communications Skills. Answer student questions. Grade exams.
Instructor and Tutor / Arapahoe Community College
Englewood, CO / 8/89 - 8/92 / Novell Netware environment, DOS 3.3, DOS 5.x, Windows; tutor in Lotus, WordPerfect, dBASE, C, Basic / At ACC
Instructor: Prepare syllabus, visual teaching aids, lab assignments, lecture; write exams (different each time); supervise hands-on lab time; grade homework, maintain grades, counsel students. "Introduction to MicroComputer Operating Systems: IBM/PC DOS", one to five sections per semester. "Advanced DOS": one section.
Tutor: Responsible for 5 - 20 hours per week in the Computer Sciences Lab: Field questions on any Computer Science course being taught that semester.
Systems Development Programmer,
Systems Engineer / IBM Corporation
New York, NY and Denver, CO / 9/65 - 9/75 / DOS, CICS, OS, Assembler language / At IBM
Code, thoroughly test, and document three projects:
Stock Brokerage:
Develop a new system for the brokerage industry at Merrill Lynch on Wall Street: "Order Match" matched stock buys/sells from the brokerage house to their execution at the NYSE. Lead the team that wrote and documented "Exceptions Processing" on CRTs. Exceptions Processing was to handle transactions that the system couldn't logically match. A broker could manually force a match or partial match.
Airlines:
On a PARS (Passenger Airlines Reservation System) team at United Airlines, write manuals that the airline personnel would use to teach new programmers who would then be responsible for the growth of their PSRS system.
Public Utilities:
On a development team at Public Service, write and document new software in GFIS (Geo-Facilities Information System). GFIS tracked the location of every utility pole.
Peace Corps / U. S. Government
Washington, DC / In Ibague, Colombia, teach Health Services to nursing students.
Judy’s resume is also on line at
September 29, 20181