Soho Theatre is London’s most vibrant venue for new theatre, comedy and cabaret. We occupy a unique and vital place in the British cultural landscape. Our mission is to produce new work, discover and nurture new writers and artists, and target and develop new audiences.
As entrepreneurial as it is innovative, over the last seven years under the joint leadership of Soho's Artistic Director Steve Marmion and Executive Director Mark Godfrey, the charity and social enterprise has almost trebled audiences and produced more work than ever before.
The future vision is to ambitiously expand beyond Dean Street (where we have over 2,000 performances a year) with an additional larger venue beyond central London, a digital and TV presence, as well as a strong national and international touring programme.
Our digital comedy offering launched this summer with the first six episodes of stand-up performances recorded live in our iconic building. Featuring rising star comedians including Joel Dommett, Nish Kumar and Mae Martin as well as Richard Gadd and his award-winning Edinburgh show Monkey See Monkey Do, episodes of the Soho Theatre Live series broadcast across the UK this summer on Comedy Central and will soon be available for download from our website.
Soho Theatre’s 19-show Edinburgh Festival Fringe programme this summer included new plays Half Breed and Wild Bore, as well as the acclaimed Fleabag, Girls, Richard Gadd and RashDash: Two Man Show as part of the British Council Showcase. RashDash has recently completed its successful UK national tour, as has India’s Vir Das with Boarding Das (as part of his world tour).
We have just finished touring Jinkx Monsoon & Major Scales: Vaudevillians in UK, Half Breed plus comedians Lauren Pattison and Ahir Shah in India and, we have just announced, Fleabag to tour Australia in 2018 with performer Maddie Rice.
sohotheatre.com | @sohotheatre
‘the place was buzzing, and there were queues all over the building as audiences waited to go into one or other of the venue’s spaces…. young, exuberant and clearly anticipating a good time.’ Guardian
sales and box office coordinator
The Soho Theatre Box Office is the first point of contact for all customers, staff, clients and artists entering the building and also acts as a reception during the daytime. The vibrant and diverse nature of the programme of events at Soho Theatre makes the Box Office a busy and challenging department to work within. The Sales & Box Office Coordinator, in conjunction with the Sales & Box Office Manager and Deputy Sales & Box Office Manager act as the main contacts for our ticketing clients, visiting companies and service partners. Working across our Dean Street programme, our touring work and our digital platform, Soho Theatre On Demand, the role requires energy, creativity, tenacity and ambition.
job description
Job Title: Sales & Box Office Coordinator
Responsible to: Sales & Box Office Manager
Working closely with: Deputy Sales & Box Office Manager, Operations Manager, Customer Services Manager
Purpose of Job: In conjunction with the Sales & Box Office Manager to be responsible for the effective management of Box Office and for ensuring that the Box Office is efficient; leading on setting excellent standards of customer service and experience.
To work with the Sales & Box Office Manager when liaising with venues and promoters.
Responsible for: Box Office Supervisors and Box Office Assistants.
duties
SALES
· Aide the implementation and monitoring of sales initiatives, demonstrating best practice in the pursuit of motivating staff and meeting sales targets.
· Proactively monitor daily ticket and digital content sales.
· Contribute to the amassing of meaningful insight into audience behaviour, and provide recommendations of ways this can be interpreted to maximise revenue and increase audience attendance for Soho Theatre’s programmes of work.
· With the Sales & Box Office Manager, be part of the delivery of strategies, developing relationships with organisations to encourage repeat attendance and group bookings.
· Proactively monitor and promote membership sales to ensure annual targets are met.
BOX OFFICE
· In conjunction with Deputy Sales & Box Office Manager be responsible for preparing the monthly rota for Box Office personnel, for approval by the Sales & Box Office Manager.
· Be responsible for Box Office payroll administration on a weekly basis, for approval by the Sales & Box Office Manager.
· Deputise for the Sales & Box Office Manager when they are on annual leave.
In Conjunction with the Sales & Box Office Manager
· Manage the box office functions for Soho Theatre.
· Ensure that all performance and other events are created on the box office system and are on sale at the appropriate time.
· Providing regular briefings for all Box Office personnel on system updates and procedures and ensuring that all relevant information is on the ticketing system.
· Liaise with all producers and incoming companies on all their ticketing-related matters. Establishing and maintaining relationships with ticketing services clients, overseeing set ups and providing within the company on all matters relating to the box office.
STAFF MANAGEMENT & CUSTOMER SERVICE
· With the Sales & Box Office Manager, be responsible for the training, monitoring and line management of all Box Office personnel.
· To assist in the recruitment of the Box Office team.
· Ensure that the Box Office team is kept fully informed about Soho Theatre’s activities and programme, to deliver the best standards of Box Office, Reception and Stage Door services for all Soho Theatre departments.
· Ensure that all Box Office personnel are providing the highest standards of customer service to every visitor to the building.
· Working with the Operations Manager, ensure that the customer journey experience is consistently welcoming, efficient and professional, ensuring full co-operation and liaison between operational departments during performance times.
· Assist in undertaking any in-house training on the ticketing system, including regular briefings for all Box Office staff on updates and procedures.
· Ensure that all Box Office staff are aware of and fully comply with Soho Theatre’s policies and licensing requirements, including the health & safety policy and fire policy.
SYSTEM MANAGEMENT
· Assist in managing the relationship with the ticketing system provider and – any other ticket agencies which the company may use from time to time.
· Assist with general housekeeping on the Box Office system; to ensure the accuracy of the data inputted and to ensure that the theatre’s ticketing database is properly maintained.
· As part of senior Box Office Team, ensure that the Company is compliant with the General Data Protection Regulation.
FINANCE
· Generate regular financial, sales and other reports as required.
· Reconcile all Box Office banking and liaise with the Finance Manager on matters relating to the reconciliation of the banking and sales.
GENERAL
· Support the aims and objectives of Soho Theatre, both internally and externally.
· Attend Operations meetings and other internal meetings as required.
· Uphold the company’s equal opportunities, access and diversity policies.
· Be a key-holder for the building.
· Answer phones as part of the general Administration Line, taking responsibility to be fully aware of the theatre’s activities and programme of events at all times
· Any other duties the Sales & Box Office Manager and Operations Manager may reasonably require
· Work closely with the Customer Services Manager, Bar Supervisors and Duty Technician to ensure the smooth running of the building during show times.
This is a guide to the nature of the work required of the Deputy Sales & Box Office Manager. It is not wholly comprehensive or restrictive and may be reviewed with the post holder, the line manager and department head from time to time.
person specification
Experience
· Box Office supervision, in a customer-facing role (essential)
· Working with Spektrix or another cloud-based ticketing system (desirable)
· Working in a sales environment (desirable)
· People management and staff training, particularly in ticketing systems and procedures
Skills
· High level of computer literacy
· Excellent administrative and organisational skills
· Excellent written and verbal communication skills
· Excellent attention to detail
· Excellent customer service skills
· Ability to work to deadlines, and remain focussed under pressure
· Sound knowledge of box office procedures
· Ability to lead and motivate a team
Qualities
· Flexible attitude and approach to work and working hours
· An interest in and enthusiasm for theatre, comedy and the arts
· Friendly, efficient and helpful attitude
· Ability to work in a fast paced, energetic and demanding environment
· Excellent communicator with the ability to engage with a wide range of personalities and backgrounds
· Ability to develop and maintain good relationships with promoters and artists
· Highly organised and self-motivating
· An interest in new writing and ambitious approaches to theatre
· Friendly and approachable
· A genuine understanding and support of Soho Theatre’s artistic vision
terms and conditions
Equal Opportunities
Soho Theatre aims to be an equal opportunities employer. All staff members are required to adhere to Soho Theatre’s Equal Opportunities Statement of Policy, a copy of which will be given to the successful candidate.
Terms of Employment
This is a permanent, full time post with a 6 month probation period.
Salary
£21,000 - £23,000 per annum depending on experience
Holiday entitlement
20 days per annum, rising to 25 days after one year of continuous service.
Hours
40 hours per week. Daytime, evening and occasional weekends will be required. There are no overtime payments but TOIL is negotiable with your line manager.
Pension
The Company operates an auto-enrolment pension scheme. This is at the rate of 1% from the employer and 0.8% from the employee on qualifying (banded) earnings. The Government will pay in 0.2% of qualifying earnings, which is tax relief. There is an option of opting out altogether from this.
Once the probationary period of employment has passed or the employee has been employed for 6 months or more, whichever is the greater, there is the option to opt to increase contribution to 3% of banded gross earnings and the Company will then match this percentage.
Staff benefits include
· Complimentary tickets for Soho productions
· Bicycle and/or Season Ticket loan scheme
· Training and development opportunities
· Staff Discount at the Soho Theatre Bar
December 2017