Profile
Professional Consultant with over 15 years of experience working with customers in commercial, federal and public sector environments. Managed teams of highly technical resourcesdeveloping Enterprise customer solutions.
Experience
InnovationManager, World Wide Technology, Inc—2015-Present
‣Product Owner for new and emerging customer services. These are innovative new offerings to provide customers with hosted capabilities around Enterprise architectures and technology consumption.
‣Develop customer use cases, financial roadmaps, and marketing collateral to support the journey to Digital Transformation. Work with account teams and development teams on field enablement of customized solutions.
‣Create programs and procedures to foster an innovative culture. Development of regional field Innovation Teams, Innovation Days, and cross technology product development.
Collaboration Practice Manager, World Wide Technology, Inc—2006-2015
‣Responsible for the growth and direction of Collaboration Sales at World Wide Technology. Collaboration practice generated $200 Million in sales annually.
‣Grew the Contact Center business from $3 Million dollar yearly practice to $18 Million dollars a year over a period of three years. Typical yearly growth for Collaboration practice at 10%-14%.
‣Responsible for developing field programs to assist sales in the US and Internationally. Managed a training program for around 45 sales resources.
‣Expert level consulting to customers around technology roadmaps and investment schedules. Executive Briefing consultation around technology trends and operational process development.
Consulting Manager, Calence —2004-2006
‣One of the first Sales Architects chosen to enable technical sales processes.
‣Provided expert level consulting around customer interaction applications, operational assessments and employee productivity enhancements.
‣Development of sales processes, particularly around quoting and scoping of projects for optimized productivity.
‣Vendor management of primary partner companies and application development partners.
Education
Quincy University, Quincy, IL—BA
Skills and Certifications
Digital Strategy and Transformation
Workforce Productivity Planning and Design
Innovation Workshops and Executive Briefings
Design and Business Consulting across most Collaboration Products
Broad Cisco Base around Networking, Mobility and Collaboration
Leadership and Management Framework
Cisco Certified Internetwork Expert (CCIE) #12010
Application Development
SocialMedia Resources
Website The Classroom
Bus IoT
iOS10 Cisco Spark
EA Innovation