JOB TITLE: Facilities Maintenance Specialist FLSA EXEMPTION: Exempt

JOB DESCRIPTION

DATE: March 17, 2013

JOB TITLE: Facilities Maintenance Specialist FLSA EXEMPTION: Exempt

DEPARTMENT: Facilities/Restaurant Development JOB GRADE: P3

JOB DESCRIPTION:

Summary of Job Scope and Expectations:

The Facilities Maintenance Specialist provides facility maintenance support to Operations by training and coaching Operations associates on resolving facilities issues. This position responds to Operations facility and equipment issues, investigating the situations and resolving the issues with focus on issues affecting multiple stores. The Specialist oversees any repair work required to ensure all work meets quality requirements and is provided in a timely and cost effective manner.

Essential functions:

The essential functions in this job description are not all-inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required.

Descriptions
·  Works closely with Operations leaders (RDOs/ACOs) in two Regions on facilities maintenance, ensuring stores are maintained and repairs are executed in a timely and cost effective manner. Responds quickly and effectively to Operations leaders to resolve maintenance issues, particularly those affecting multiple stores, to avoid interruption of store operations and protect the safety of guests and associates.
·  Assists Facilities Managers in selecting regional vendors to provide preventative and requested maintenance and repair services to all assigned stores on a prompt and effective basis. Ensures all repair work performed meets code requirements.
·  Trains and coaches Operations managers on facilities maintenance and repair. Develops preventative maintenance programs that enable store managers to handle routine, minor, and urgent situations. Trains Operations managers on repair programs and vendors and also supports their efforts to make repairs on their own.
·  Assists Facilities Managers in projecting and managing budgets and costs for maintenance and repair programs related to mechanical, electrical, plumbing, and equipment issues and capital planning for store remodeling and equipment replacement.
·  Supports Facilities Managers in crisis situations by responding to emergencies, inspecting equipment and systems and providing solutions.
·  Coordinates with landlords and with Facilities to implement new codes and lease improvement requirements within assigned Regions.
·  Communicates effectively with Operations leaders on the status of repair situations and anticipated completion of all maintenance and repair projects.

JOB REQUIREMENTS:

·  Bachelor’s or Associate’s degree in Business, Facility Management, Construction Management or related field required; certifications in applicable skilled trade areas (e.g., HVAC) preferred

·  Minimum five years of facilities maintenance experience, preferably in a retail/hospitality environment

·  Successful completion of annual store training

KNOWLEDGE, SKILLS, AND ABILITIES:

·  Ability to demonstrate and teach Panda’s Mission, Values, and Culture

·  Broad knowledge of facilities maintenance and repair (electrical, mechanical, refrigeration, plumbing, carpentry, HVAC, and general construction)

·  Strong computer skills, including knowledge of Microsoft Office Suite and tracking software

·  Strong project management and problem solving skills

·  Strong written and oral communication and interpersonal skills

·  Ability to multi-task

·  Ability to work effectively with facilities service vendors and with Operations leaders

·  Ability to embrace change and continuous learning

COMPETENCIES:

In addition to Support Center Associate competencies, the following are Panda Leadership Competencies for Professionals (Core People Development Competencies are in Bold):

·  Listening

·  Peer relationships

·  Functional/technical skills

·  Business Acumen

·  Comfort around higher management

·  Planning

SUCCESS MEASURES:

·  Contribute to building and sustaining the Panda Mission and Culture

·  Timely and cost effective response to Operations facilities maintenance and repair issues, minimizing store down time

·  Maintain repair and maintenance costs and capital spending within budget

·  Achieve cost savings and efficiency by effectively training/coaching Operations on facilities maintenance and repair

·  Obtain positive feedback from Operations

POTENTIAL CAREER PROGRESSION:

The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time.

·  Facilities Manager

WORK ENVIRONMENT:

·  Office conditions; travel (local and overnight) to stores within assigned Regions: 50% - 60%; work flexible hours, including nights and weekends; ability to climb on roof approximately 40 feet high and lift 50 lbs.

Mission: Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.