Shalini Singh E-mail:

IT COORDINATOR Mob: 09971971028

Summary

  • Possess 6 years overall experience in IT sector.
  • Currently working Redington India Ltd.[Delhi) as IT coordinator.

Redington India Ltd.is in the business of end-to-end supply chain management of IT and Non-IT products in various potential geographies of South Asia, Middle and Africa With a large distribution network and a market penetration of more than 18 countries, Redington is amongst the largest, supply chain solution providers to over 75 leading manufacturers of Information Technology, Telecom, Lifestyle and Consumer Electronics Products, worldwide. Redington also provides warranty and post warranty services. Supported by a wide and well connected distribution network of more than 23,600 channel partners, team of trained and talented workforce and Automated Distribution Centers, Redington has drawn up plans to take its place amongst the key world class, supply chain solution providers.

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Technical Skills

  • Operating System: Windows NT/ 2003Server
  • Database: Oracle

Certifications

  • Trained in SAP BASIS Module from Webcom Technologies ( New Delhi )

Educational Qualifications

  • B.Sc from JMI University (JMI).
  • BCA from IGNOU.
  • MCA from IGNOU.

Latest Assignment

Redington India Ltd. [Delhi)

Project: - Sap Technical Support

Role: - IT Coordinator.

Durations: - August 2005to till date.

Job Profile:

  • Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required.
  • Analyzed and troubleshoot Application support problems as well as applies knowledge of software and services to resolve problems of users. Else escalate and route complex or unsolved problems to second level support specialists.
  • Provide basic training to end users on both hardware and applicable software.
  • Worked with software developers, system engineers and programming professionals to gather relevant information for reporting purpose.Assist the I.T. Services group, where applicable, in their day-to-day responsibilities.
  • Supports and ensures operating viability of LAN (Local Area Network) for all hours of operation and reports any abnormalities to the network administrator; routinely tunes system for optimum performance.
  • Maintained internal users’ records and created new users.
  • Created and maintained troubleshooting documentation.
  • Provided daily help desk support for IT functions and issues.
  • Liaised with user to ensure that the problem reports have been solved satisfactorily.
  • Assist on projects or special initiatives as assigned. Identify opportunities and recommend solutions that will enhance or improve current business processes.

Personal Profile

Name : Shalini Singh

Date of Birth : 11-03-1982

Marital Status : Married

Employment Status: Permanent

Postal Address : D-237 Street no-7

Bhajan Pura Delhi -53

E-mail:

Shalini Singh