KINGSDOWNSCHOOL
JOB DESCRIPTION
Job Title:
Network Administrator / Grade: M / Post Number: IT0045
Job Family:
Information Technology / Date Prepared: June 2011
Role reports to (Job Title):
Leader of ICT Support Services
Job Purpose:
Manage the administration of the network and the support team, ensuring the priorities outlined by the Leader of ICT Support Services are met and the department are tasked appropriately. Manage the administration of the ICT Consultancy and Support Service offered by Kingsdown School.
Key Accountabilities:
ICT Support:
  1. Ensure that ICT hardware across the curriculum areas of the school is at all times functional and ready for use in accordance with curriculum requirements.
  2. Provide advanced second line support and technical problem solving on hardware and software issues and problems, including; photocopiers, network switches, desktops, wireless, laptops, minibooks, and servers.
  3. Ensure that ICT equipment and workstations meet the requirements of health and safety legislation and are maintained in a clean and safe manner.
  4. Undertake the complex network administration, including; Active Directory administration, web filtering, quota management, new user account template creation and security testing.
  5. Manage and administer the school exchange server email provision, including; user mailbox creation, distribution group creation, and configuration changes.
  6. Administer the physical and wireless network infrastructure
  7. Manage and support system software; e.g. deployment, updates, troubleshooting, build network software packages (msi’s), ensure licencing compliance is upheld.
  8. Coach and train school employees in the use of software and hardware and drive the use of new initiatives like the school weather station and information kiosk.
  9. Assist with the maintenance of the Schools Management Information System.
  10. Provide second line technical support and network management services to external supported sites at the agreed service level.
  11. Provide consultancy and solution design services to supported sites
  12. Manage network rebuilds and other complex work for supported sites
Management
  1. Line management of the AV Technician and two ICT Technicians
  2. Ensure that tasking within the support team is appropriate for current priorities and requirements in order to meet deadlines
  3. Management of technical issues with specialist hardware in Music suite
  4. Manage the administration of school systems including; CCTV, digital signage, digital photo frames, cashless catering system, internal phone system, mobile phones.
  5. Delegated management responsibility of the of the ICT consumables budget and ICT Small Revenue Items.
  6. Overseeing the maintenance of audio-visual and portable electrical equipment and ensuring testing of all such equipment is undertaken annually
  7. Manage and support the school's ICT/AV help-desk ticketing system
  8. Manage administration of the ICT Consultancy and Support Service offered by Kingsdown School, including; SLA/Contract management, Visit/Job management, Backups, Documentation, Quotations and Surveys.
  9. Work with the Leader of ICT Support Services in the production of the Maintenance Plan and ICT Development Plan
  10. Responsible for issuing laptops and other mobile devices to staff and provide training in line with the Leader of ICT Support Services policy and documentation.
  11. Manage projects and gather quotes when directed by the Leader of ICT Support Services including managing the installation of new computers, etc.
  12. Assist the Leader of ICT Support Services with the management of the server and network infrastructure including; physical servers, server software, virtual VMWare infrastructure, wireless and cabled infrastructure
Security Management:
  1. Responsible for maintaining the backup and antivirus systems set out by the Leader of ICT Support Services.
  2. Help maintain all necessary records including inventories and details of equipment checks as necessary.
  3. Maintain the schools security procedures including; physical, network permissions, GPOs, patches
  4. Monitor desktop and server system logs and take appropriate action.
  5. Assist the Leader of ICT Support Services in maintaining the security of the server and computer infrastructure e.g. patch installation, firewall changes
  6. Uphold e-safety requirements; e.g. website filtering, monitoring IT resources for misuse.

Job Scope: No & type of jobs Managed: manages 3 technicians
Typical tasks supervised/allocated to others: Setting up equipment, minor repairs, client operating system installations, toner replenishment, initial assessment of ICT and AV problems, student password resets, AV jobs, video production, daily administration of school video library / Job Scope:
Budget: ICT Consumables, ICT Small Revenue Items
Assets: Responsible for schools ICT resources
Knowledge & Experience:
Essential:
An academic, technical or vocational qualification to GCSE ‘A’ level/NVQ Level 3 standard in subject area with at least 2 year’s relevant experience as a technician working in a school, OR educated to GCSE O level in five subjects including English Language and mathematics or equivalent, together with a minimum of three year’s relevant working experience in a Technicians role with evidence of in-service training and development.
Experience of Microsoft Client operating Systems (XP, Vista, 7)
  • Experience of Microsoft Server operating Systems (2003, 2008)
  • Knowledge & Experience of VMWare infrastructure (VCP Certified)
  • Installation, configuration and maintenance of PC’s and associated hardware.
  • Knowledge and experience of technical aspects of Microsoft Networks.
  • Demonstrate a methodical and organised approach to data & security management.
  • Helpdesk support and management.
Preferable
  • Some experience of supervising others

Decision Making:
  • Management and supervision of a three technicians within the department including allocating tasks and monitoring performance
  • Prioritising workload for Kingsdown School and supported sites to ensure timely resolutions.
  • Allocation of jobs on the ICT/AV help-desk ticketing system
  • Where required, duties are carried out under the guidance of the Leader of ICT Support Services.
  • Responsible for decisions regarding equipment set up and repair within parameters of lesson plans

Contacts and Relationships:
  • Giving advice and support to staff in practical activities
  • Provide guidance and advice to encourage pupils to engage in practical activities
  • Contact external suppliers to ensure most economical purchase of whole school and subject specific resources
  • Liaise with other members of the Network Support department to ensure network efficiency

Creativity & Innovation:
  • Providing technical solutions to hardware/software issues
  • Contribute to planning and decision making in relation to future developments
  • Provide ideas to improve policies and procedures within the department

Job Specific Competencies:
  • Up to date knowledge of new developments in software and hardware
  • MCDST qualified or equivalent knowledge and experience
  • Fault diagnosis
  • Knowledge of current ICT legislation

Emotional Demands:
  • Works with colleagues and some interaction with groups of pupils who may make emotional demands
  • Conflicting demands
  • Work under pressure and deliver results within deadlines

In accordance with the provisions of the Data Protection Act 1998, jobholders should take reasonable care to ensure that personal data is not disclosed outside the School procedures, or use personal data held on others for their own purposes. In accordance with the provisions of the Freedom of Information Act 2000, ensure requests for non-personal information are dealt with in accordance with the School’s written procedures.
The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations area a common occurrence and would not of themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties and responsibilities of a post occurs, consistent with a higher level of responsibility, then the post would be eligible for re-evaluation.
This job description is current at the date shown, but, in consultation with the post holder, may be changed to reflect or anticipate changes in the job commensurate with the grade and post title.
Employee Signature:
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Line Manager’s Signature
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