Position Announcement(CTC Employees Only)

Technology Support Specialist (Full-time)

Columbus Technical College is seeking an individual to serve a full-time Technology Support Specialist for our Information Technology Department. This individual will be responsible for performing technical support services associated with assisting faculty and staff computer users and ensures that all unified communication components are identified, investigated, purchased, inventoried and maintained.

Responsibilities:

  • Maintains the divisions’ network security and integrity;
  • Installs and maintains personal computer hardware, networks and software;
  • Installs or coordinate the installation, configuration, maintenance and support of VoIP phone,Telepresence, IP videoconferencing and integrated technologies such as unified messaging and Jabber;
  • Performs VoIP system moves, adds and changes, accurately updates and maintains Cisco UnifiedCommunications (UC) records;
  • Assesses the effectiveness of new technologies as they are introduced and implemented; works with end-users’and revises or reconfigures systems as necessary to meet their needs;
  • Ensures that training is provided for the users as new technologies are introduced;
  • Maintains an accurate inventory of all communications and networking equipment on campus;
  • ? Ensures that unified communications systems are accessible and fully functional at all times;
  • ? Serves as the lead support services representative regarding unified communication issues, and isresponsible for ensuring a satisfactory level of unified communications support on campus;
  • Provides technical assistance and support to the division on a continuing basis to maximize their use ofavailable technology and assists them in finding solutions to computer and network-related problems;
  • Analyzes and recommends software modifications to meet customer needs using micro-computersoftware;
  • Develops and produces various customer and management reports;
  • Maintains a list of resources and contacts providing technology hardware, software and services;
  • Consults with customers in the design of networks;
  • Installs and supports network operating systems to meet the needs of customers;
  • Coordinates satellite and two-way interactive video activities.

Minimum Qualifications

  • Associate degree *and* Two (2) years of work related experience

Note: Experience may substitute for the degree on a year-for-year basis.

Salary/Benefits

Salary is commensurate with education and experience. Benefits include state holidays, annual leave and sick leave, State of Georgia Retirement, Health and Flexible Benefits Program.

Application Deadline

For consideration, applications should be received byFebruary 1, 2018. Applicants must submit a Columbus Technical College employment application online at CTC Employment, and upload a cover letter, resume and a copy of official transcript(s) at time of application (Incomplete submissions will not be considered).Background check is required.

Employment Policy

The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Investment Act of 1998 (WIA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.

The Technical College System of Georgia and its colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices. The following person has been designated to handle inquiries regarding the nondiscrimination policies for Columbus Technical College: Patricia Hood, Executive Director of Human Resources and Title IX and Section 504 Coordinator, 928 Manchester Expressway, Columbus, GA 31904 or 706-649-1883.