Job Title

/ Sales Manager Commercial Bulk and Cylinder Sales Team (DBAM)
Job Ref : 452 /

Closing Date

/ 10th April 2015
Reports To / Head ofContact Centre / Location / Head Office
Purpose of Position
Based at our Head Office in Leicestershire, managing our team of internal Account Managers. The role is focused on the retention and growth of the Flogas commercial customer base including account management for National Accounts and Cylinders. The position offers a fantastic career growth opportunity as you help our portfolio of products penetrate dynamic fast growth markets.
Key Responsibilities
  • Provide leadership to the Desk Based Account Managers , ensuring effective development and performance management
  • Management and support of the team members requiring interaction with Senior Managers in the business
  • Meet or exceed key metrics for orders, sales, revenue, profitability, market share and account retention
  • Own the departments growth strategy and support the business in identifying emerging opportunities and capabilities critical for success
  • Ensure that customer satisfaction is achieved as measured by Net Promoter Score and other customer metrics
  • Coordinate relationships and interfaces with Commercial Operations, Marketing, Product management and other functions
  • Establish and maintain influencing relationships at all levels of internal and external customers and prospects.
  • Producing key reports to identify gaps in the market and be able to analyse performance within the role

Key Competencies
  • Achievement Drive
  • Customer Focus
/
  • Judgement & Decision Making
  • Interpersonal & Influencing Skills
  • Building relationships

Note: this job description is designed as a general outline of the main duties and responsibilities

associated with the post but are not intended to be an exhaustive list of all duties performed

Desired Characteristics
  • Strong interpersonal and leadership skills
  • Strong oral and written communication skills
  • Ability to understand financial data, with a high level of numeracy and negotiate basic financial and commercial terms
  • High level of accuracy and attention to detail
  • Proven track record of delivering market growth
  • Strong customer mind-set
  • Process orientation and mind-set
  • Ability to prioritize multi-faceted, fast paced job tasks
  • Ability to identify support & training needs within a team environment to improve knowledge and commercial awareness
  • Strives to identify and develop a range of solutions tailored to the customer’s needs
  • Good assertiveness skills
  • Self-confident and determined
  • Willing to accept new challenges
  • Ability to identify key decision makers within a business
  • Puts sustained effort into building influential relationships internally and externally with the customer base
  • B2B experience both through internal and external sales environments
  • Motivated and focused
  • Management of a team in a fast paced business environment
How to Apply
Send your full CV and covering letter to .
All employees are required to inform their Line Manager of their intent to apply and a fully completed ‘Employee Referral’ form must be sent to the HR contact before the application can be progressed. (Employee Referral forms are available on the intranet or from the HR Department).
Employees must have a minimum of 12 months service in their existing role before an application will be accepted.
Contact for Further Details
Contact Sue Ellis, Head of Contact Centre
Flogas is an equal opportunities employer

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