Developing Health and Independence
JOB DESCRIPTION
Job Title: Wellbeing Facilitator (fixed term until 31st March 2013)NJC Scale Point: NJC Pt 22 – 26 (£19,621-£22,221 pro rata)
Hours: 18.75 per week and such additional hours as are required by the business from time to time. (You will be required to work these hours during evenings and weekends)
Annual Leave: 26 days plus statutory and bank holidays (1 additional day after each full year of service, up to a maximum of 30 days) pro rataLocation: The Orchard Medical Centre, Kingswood, South Gloucestershire (or any other location your employer may reasonably specify)
Pension: Contributory pension scheme (employers’ contribution 7% to a minimum 3% contribution from employee).
Responsible to: Personalisation Services Team Leader
Principle Purpose of the Job
To work in partnership with The Orchard Medical Centre (TOMC) to provide increased access to support services to meet the needs of Primary Care users with psychosocial and economic needs. To facilitate and support links between primary care and the voluntary community sector (VCS), increasing their capacity to work together. To support patients to access appropriate VCS services and provide follow up and practical support where necessary. To enable primary care staff to link patients to appropriate support in the community.
Key Duties and Responsibilities
Operational Duties
1. To carry a caseload of clients and develop and implement effective support packages that will address the specific needs of individuals, primarily through brokerage into relevant support services, and draw on a multi-disciplinary approach.
2. To complete needs assessments and risk assessments with individual service users.
3. To create and agree an action plan with individual service users and provide the necessary support as identified in the plan. Assist and encourage service users to make their own decisions and choices.
4. Conduct reviews of support plans with service users and participating services/agencies.
5. To liaise with, develop and maintain good relations with TOMC and Partners.
6. To assist with community resource mapping exercises and maintain a database of community resources.
7. To assist with patient needs mapping to inform service development in relation to localised needs.
8. To keep case files and database up to date and be able to provide monitoring information as requested by the Personalisation Services Team Leader, DHI and TOMC.
9. Assist the Personalisation Services Team Leader to evaluate and develop the service.
10. Positively promote the service to external agencies and relevant statutory bodies.
11. To maintain records in line with all operational procedures.
12. To work closely and establish effective working relationships with a range of agencies to facilitate a ‘joined up’ approach to action plans.
13. To broker and establish new partnerships between public and voluntary sector agencies to enhance service delivery and access to services.
14. To liaise with relevant agencies and, with the agreement of the service user, act as an advocate with those agencies on the service users behalf.
15. To develop and sustain professional relationships with service users, partner agencies and appropriate external agencies.
Organisational Responsibilities
1. To perform as part of the DHI team, attending and participating in regular team meetings and to attend appropriate training courses.
2. To work in accordance with the DHI Lone Working policy and procedures.
3. To participate in regular support and supervision with the Personalisation Services Team Leader
4. Participate in the planning processes and contribute to the establishment of DHI’s business plan.
5. To work with the Personalisation Services Team Leader in the periodic review of service policies and procedures.
6. At all times adhere to relevant legislation, good practice and policies and procedures, including Child Protection, Safeguarding Adults, Health and Safety, Confidentiality and Equality and Diversity.
Monitoring and Administration
1. Maintain accurate records and produce written reports of work as required.
2. To carry out all necessary administration in relation to casework task including monitoring
NB. This job description contains only the main accountabilities relating to the post of Wellbeing Worker and does not describe in detail all the duties required to carry them out.
Developing Health and Independence
Wellbeing Facilitator
Person Specification
Essential:
Demonstrable experience of working with people with health and social needs, or community based work with socially excluded groups.
Experience of community needs and/or resource mapping.
Demonstrable experience of partnership working.
Ability to understand diverse and complex client needs and to link these needs with quality initiatives.
Experience of managing a client caseload, assessment process and support planning.
IT literate with working knowledge of Word, Excel and databases.
Excellent verbal communication skills and report writing skills.
Knowledge of Motivational Interviewing and Brief Solution focussed working.
Commitment to equal opportunities and anti-discriminatory policy and practice.
The ability to work creatively.
Ability to make decisions and take responsibility for outcomes.
Passion and alignment with our mission, vision, values & operating principles.
Passion for working in a values based company in alignment with a Learning Organisation.
Ability to appreciate difference and to build sustainable and confident professional relationships with peers and others at various levels.
An understanding of the change process and how to elicit and maintain changes to behaviors.
Good listening skills with the ability to adopt appropriate style and method of communication.
Able to work respectfully and co-operatively with the Personalisation Services Team Leader, the Wellbeing team and TOMC staff teams.
A flexible approach to working hours in alignment with the Working Time Regulations.
Access to transport and a current valid UK driving licence.
Ability to work effectively in a busy/pressure environment.
Job Descriptions & Person Spec November 2011