Cynthia J. Tyo – 360-981-2633 cell – – http://www.linkedin.com/in/cindytyo

Summary

I am an information technology and business professional with more than 25 years experience. I have a solid background and proven expertise in SharePoint administration, customization, and training; document management and control; process development and improvement; database design and administration; business and data analysis; project management and coordination; resource management and coordination; instructional design and training; technical and business writing; documenting research and producing recommendations; general office administrative functions; and web and graphic design. I learn new technologies quickly and efficiently while maintaining a positive and professional attitude under deadlines. I am always willing and able to make decisions and accept responsibility for outcomes. I am a team player who does whatever is needed at any time. I am a proficient liaison and coordinator between technical and non-technical staff and departments.

Technical Proficiencies

Word Processing: Microsoft Word, Works, WordPerfect, OneWritePlus!, Applixware

Spreadsheet: Microsoft Excel, Lotus 1-2-3

Database: Microsoft Access, MySQL, SQL Server, FoxPro, Filemaker Pro, dBase III

Presentation: Microsoft PowerPoint, Persuasion

Page Layout/Graphics: Creative Suite, InDesign, PageMaker, FrameMaker, Publisher, Photoshop, Corel Draw, Acrobat

Email and Internet/Web: Microsoft Outlook, IE, HTML, DHTML, XML, CSS, Dreamweaver, Java, DotNetNuke

Accounting: Quicken, QuickBooks, Peachtree

Project Management: Microsoft Project, Project Office, Portfolio Edge, Mariner, PS8

Operating Systems: Microsoft Windows, Mac OS, Linux, Sun Solaris

Other: SharePoint, SharePoint Designer, Visio, Captivate, SnagIt, Interwoven, Innova, Carpe Diem, RoboHelp, VBA, Crystal Reports, SSRS, Webtrends, Dundas

Education and Training

-- “Public Records Management and Imaging Basics”, Kitsap County Training, May 2009

-- “Modeling with UML for Requirements Analysts”, Starbucks Coffee Company, 2007, taught by Barbara Wilke based on her University of Washington Extension “OO Analysis and Design with UML” certificate program class

-- “The Well Formed Requirement”, Starbucks Coffee Company, 2006-2007, 10 courses for requirements analysts

-- Bachelor of Arts, Environmental Studies, Antioch University – Seattle, 2005

Employment History

AT&T Wireless, Bothell, WA

Sr. Technical Writer, SharePoint Administrator/Trainer, Project & Resource Manager (duties include: writing, SharePoint administration, project & resource management and coordination ), 1/2010 – Current

Manage large project relationships; coordinate work intake and resource assignments. Administer multiple team SharePoint sites, including workflows and customizations using SP Designer. Conduct SharePoint training. Provide SharePoint consulting to other teams. Write and update multiple BusinessDirect application help files in Word or hand-coded HTML and CSS. Write application demo and quick tour scripts. Produce graphics, presentations, and training materials. Develop tracking and management tools, systems, and processes.

Technologies – SharePoint, Visio, Word, Excel, Outlook, PowerPoint, Visual Studio, HTML, Captivate, SnagIt!

Terrapin Farms, Poulsbo, WA

Farmer and Assistant (duties include: web/graphic design, event coordination, bookkeeping, farming), 4/2007 – Current

Assist with farming duties such as planning, planting, weeding, watering, harvesting, and preparation for farmer’s market and events. Designed and maintain www.TerrapinFarms.com. Created collateral material and worked with graphic designer on logo. Assist with event planning, scheduling, and execution. Assist with Saturday Farmer’s Markets in Kingston. Maintain farm financial books and handle annual taxes. Perform administrative functions.

Technologies – Word, Excel, Outlook, Quickbooks, InDesign, HTML, Webtrends

Freelance Consulting, Kitsap County, WA

Freelance Technical / Administrative Support, Business Analyst, Technical Writer (duties include: technical writing, analysis, research, support), 1/2009 – Current

(Companies include: Kitsap Regional Coordinating Council, R.E.A.L. Game, Angel Ashes, Bow Wow Bling, CDA Technologies, Blue Wind Massage, Patterson Buchanan Fobes Leitch & Kalzer, Inc., Great Peninsula Future Festival, Kitsap County Visitors Bureau, ABN Technologies, TPP Internet, Leeteccomputers)

Wrote “Small Business Guide to Online” for an Australian ISP. Edited RFP responses. Wrote technical support website content. Recommended and implemented style for biographies on law firm website. Volunteer liaison for non-profit website update and overhaul. Consulted on small business website creation; designed small business website model. Created organizational charts. Assisted with Constant Contact monthly newsletter. Researched and created recommendations on software products and upgrades including virus protection software, Acrobat, graphics software, and Microsoft Office. Evaluated and updated Windows and Microsoft Office on 5 office computers. Researched and created Public Information Request policy and procedure. Researched and created recommendations for business projector purchase, regular back-up process and procedures, remote worker access for small business. Resolved on-going Outlook issues. Coordinated seasonal appreciation dinners for Kitsap County Legislators and elected officials. Created training documentation and taught Word and Excel tips-and-tricks to 4 staff members. Researched IBM Infosphere Warehouse and produced in-depth executive summary with specific focus. Created extensive website redesign database schema for developer using Visio. Designed and maintain www.BlueWindMassage.com.

Technologies – Word, Excel, Access, PowerPoint, Outlook, HTML, InDesign, Visio, QuickBooks, Webtrends, DotNetNuke, Constant Contact

Davis Wright Tremaine, LLP., Seattle, WA

Contract Template Editor (duties included: analysis, editing), 01/2009 – 01/2009

Reviewed and edited approximately 600 template files in preparation for a system upgrade.

Contract Application Analyst (duties included: technical writing, analysis, research, support, project management), 7/2008 – 11/2008

Documented business processes; produced workflow process documents; created functional specification documents. Evaluated existing department hosted on SharePoint intranet; designed and developed new site organization. Researched and analyzed SharePoint web parts for wikis and blogs; provided expertise with SharePoint 2007 upgrade. Researched and analyzed files for branding effort and for inclusion in file store for Innova upgrade project. Troubleshot Innova problems in VBA for upgrade project with dedicated in-house personnel and Softwise support. Researched and analyzed Crystal Reports usage and integration with SharePoint; produced executive summary. Researched and analyzed WinScribe dictation software and integration with Blackberry; produced executive summary.

Technologies – SharePoint, Word, Excel, Access, PowerPoint, Interwoven, Innova, VBA, Crystal Reports, WinScribe, Carpe Diem, SQL Server, Captivate

Microsoft, Redmond, WA

Contract (v-) Content / Publishing Process Analyzer and Developer (duties included: technical writing, analysis), 11/2008 – 01/2009

Analyzed InfoWeb Mobility web site for upgrade project; produced analysis report, executive summary of findings. Analyzed InfoWeb Mobility downloadable documents; produced analysis report. Documented as-is content management and publishing processes through interviews with content managers.

Contract (v-) Application Documentation Writer (duties included: technical writing, analysis), 7/2008 – 7/2008 (3 weeks)

Drafted process for creating Communities in the World Wide Telescope project. Drafted WTML (proprietary XML) reference guide for the World Wide Telescope project.

Contract (v-) Business Process Writer / Content Manager (duties included: technical writing, analysis, research), 10/2007 – 7/2008

Documented business processes; verified content/procedures published on SharePoint intranet were complete and accurate. Created, edited, and maintained content on SharePoint intranet; administered SharePoint sites; supported site users. Researched and taught Dundas Chart and Gauge for SharePoint 2007; wrote and distributed reference material.

Technologies – SharePoint, HTML, XML, Dundas, Word, Excel, PowerPoint, Acrobat, Photoshop, Visio, SQL Server

Starbucks Coffee Company, Project Management Practices, Seattle, WA

Business Systems Analyst (duties included: technical writing, instructional design, training, research, support), 5/2006 – 10/2007

Taught technical training classes; created custom training materials and user guides for SharePoint 2003 / Office 2007. Team member on technology projects as requirements analyst, technical writer, and business process documenter. Administered and maintained intranet SharePoint site, project template files, and application instructional materials. Created presentations and graphics; gathered approval for presentations to be used outside of Starbucks. Researched and tested new technology, such as SharePoint 2007, various document control software, and Mariner. Supported Project Office project management application for 750+ users and handled vendor relations.

Technologies – SharePoint, Word, Excel, Project Office, Portfolio Edge, PowerPoint, Access, Mariner, Acrobat, Photoshop, Visio, SQL Server, Captivate, SnagIt

Washington State Ferries, Document Control (WA State Dept. of Transportation), Seattle, WA

Technical Writer (duties included: instructional design, database development, analysis, research), 7/2002 – 4/2006

Created custom computer reference and trainers guides for training Masters & Mates on computer usage. Wrote custom training guides for Access database programs developed using Word and RoboHelp. Wrote, edited, and published Safety Management System policies and procedures using PageMaker and Word. Provided technical support and specific problem resolution training to personnel from various departments. Implemented department intranet prior to WSDOT redesign; created mockup pages using new templates. Designed, developed, and maintained complex Microsoft Access databases (using VBA) and Excel spreadsheets.

Technologies – PageMaker, Visio, Word, Excel, Access, PowerPoint, Acrobat, Photoshop, RoboHelp, VBA, InDesign, Microsoft Project, PS8, Captivate, SQL Server

Temporary / Part-Time Technical and Administrative Positions, Olympia and Centralia, WA

Part-Time Technical Instructor, Temporary Administrative Assistant, Temporary Office Manager (duties included: technical writing, training, instructional and web design, system administration, graphic design, and data analysis), 2/2002 - 8/2002

Created custom training guides for Word, Excel, PowerPoint, Access, Publisher, Windows, and network setup. Taught adult learners Microsoft Word, Excel, PowerPoint, Access, OLE, and Publisher. Wrote policy and procedure documents for office processes and functions. Designed and created newsletters, flyers, coupons, and web site. Provided administrative and grant writing support to permanent staff.

Technologies – Word, Excel, PowerPoint, Access, Publisher, Photoshop, PageMaker, HTML, XML, Acrobat, Visio, Filemaker Pro, Captivate

Technical Contracting, San Francisco and Sonoma County, CA

Owner and Partner – CyberLife Professional Services, LLC.,, 2/1999 - 12/2001

- Technical Writing: user guides, training materials and curriculum, tips and tricks files, help files.

- Web site design: graphics, redesigns, maintenance.

- Technical consulting: instructional design, project management, process development, business analysis, training.

- Graphic design: logos, newsletters, catalogs, marketing collateral, advertisements.

- Company business: accounting, customer service, new business development, proposal and status report writing.

Contract Technical Writer, Instructional Designer, Project Manager, Business / Data Analyst, 8/1997 – 2/1999

(Companies included: Sun Microsystems, Wells Fargo Bank, Charles Schwab, Macromedia, Construct Internet, Getty Museum)

Created custom work aids, training materials, help desk manual, and conducted trainings. Created help files and user manual for proprietary software application using RoboHelp and Word. Edited and formatted marketing, systems, and business documentation using Word or PageMaker. Created and maintained all documentation including employee manuals and forms in Word or PageMaker. Wrote and edited new business/new project proposals, including management presentations and budget projections. Designed and implemented department and project status web sites using HTML and Java. Reviewed, analyzed, and documented application during development (included minimal documenting of APIs). Conducted research, analyzed findings, and produced written and verbal reports and presentations. Created custom report request and inventory change control forms. Designed and created complex Access databases and Excel spreadsheets for data tracking and reports. Created Y2K reporting and tracking Access database for over 3000 software and hardware items. Designed SQL database to track and report Y2K compliance status for over 6000 software items. Extensive use of MS Project, including linked projects, resource tracking, and training other users. Evaluated, streamlined and implemented changes to work flow processes in numerous projects. Coordinated 4000 users during company-wide email upgrade from MS Mail to Outlook. Created and maintained Exchange public folder structure for checks and balances in data tracking. Wrote and edited proposal and business presentation for $1,300,000 web site.

Technologies – PageMaker, Visio, Word, Excel, Access, PowerPoint, Acrobat, Photoshop, RoboHelp, VBA, Microsoft Project, SQL Server, Linux, Solaris, Macintosh, HTML, Java, Publisher, FrontPage, Dreamweaver, Lotus 1-2-3, Applixware, Webtrends

RLW Analytics, Inc., Sonoma, CA

Systems Administrator (duties included: technical writer, trainer, database developer, analysis), 2/1996 - 8/1997

Wrote and edited new business proposals, designed and created business presentations. Edited and formatted marketing, systems, and business documentation using Word, Excel, RoboHelp, and PageMaker. Designed and implemented new company web site. Researched and answered hardware and software issues and questions, conducted user training. Conducted research, analyzed findings, and produced written and verbal reports and presentations. Designed and implemented archiving process for completed project files. Administered $50,000 computer budget, implemented Internet and inter-office security measures. Upgraded company from Windows 3.11 with Eudora Pro email to Windows 95 with Outlook email.

Technologies – Word, Excel, PowerPoint, Access, Photoshop, PageMaker, Visio, Publisher, RoboHelp, Acrobat, HTML

Older Positions, Marin and Sonoma Counties, CA

Technical Writer, Instructional Designer, Graphic Designer, Retail / Hospitality Manager, 6/1983 – 2/1996

Created custom technical work aids and training materials in Word, Excel, PageMaker, and Persuasion. Developed trainings and taught applications to individuals / classrooms for Office Pro, PageMaker, and Photoshop. Developed and ran Intelligent Query (IQ) reports; developed small Access and Excel databases on request. Provided end-user hardware and software support; researched and answered questions; researched products. Graphic design including logos, marketing collateral, and desktop publishing in PageMaker and Photoshop. Supervised 21 employees, created schedules, recommended new hires, purchased inventory; conducted reviews. Worked as a librarian.

Technologies – Word, Excel, Access, PowerPoint, PageMaker, Photoshop, Persuasion, Intelligent Query, Acrobat, Publisher, QuickBooks, OneWritePlus!, Peachtree, Corel Works, Lotus 1-2-3, FoxPro, Filemaker Pro, dBase III

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