Victor Abou Rahal SSGB, ITIL

COVER LETTER

PMO - IT PROJECT MANAGER
SERVICE DELIVERY MANAGER
IMPLEMENTATION MANAGER

BUSINESS DEVELOPMENT MANAGER
SALES MANAGER
KEY ACCOUNT MANAGER

Dear Sir / Madam,

I am writing to express my interest in applying to your reputable company.

As a skilled professional with a solid 16 years of experience in managing successful businesses, I am seeking to align myself with a recognized stableinternational company in order tobuild a long-term management career.

During those years I have acquired knowledge in different areas:

Project Management
Business Development
Sales Management
Account Management
Systems Implementation
CRM /CMS/EDMS / ERP
SaaS: Software as a Service
SEO & Social Media
Networking, Web & Internet

System Integration
Quality Assurance
Project Control
Continuous Improvement of Business Processes
Document Control Management
Business Management
Business Consultancy

Customer Service
E-commerce
Training and Development
Problem Solving
Supply Chain Management & Logistics
Six Sigma Quality
ITIL
PMP / PMO

Based in the UAE since 2006, I am currently employed as a Regional Sales Manager, reporting directly to the CEO. I currently consult and sell Enterprise Project Management & PMO solutions, as well as related Consultancy and Training services. Furthermore, the various positions I have attained, and the skills I have acquired in the course of my professional and educational experiences will enable me to be a valuable management asset to any organization, team, and clients. It would also be an honor for myself to work with a leading group of professionals, which I am sure will expand my knowledge and skills, paving the way to a more successful career and a brighter future.

I always strive to use my skills in the best possible way for achieving the company’s goals, some of my personal values, qualifications, and skills are: integrity, innovation, thinking outside the box, professionalism, creativity, high communication and presentation skills, leadership, taking initiatives, self-starter, passionate, can-do attitude, brainstorming and decision making, strong problem solver, time management, deadline-driven, dependable, can deliver results with aggressive deadlines, fast learner, multi-tasking, project management, attention to details, sales skill, coaching and mentoring, adaptability, team player, hard-working, positive, confidence, sense of humor, results-oriented, work well under pressure, strategic thinking, sales skills, managing cross-functional teams …

I would appreciate if you could consider me for an interview in order to discuss how I can add value.

Please feel free to contact me should you require any further information.
I am available for interviews, and look forward to hearing from you soon.
Yours sincerely,

Victor Abou Rahal - SSGB, ITIL
+971-55-9955246

CURRICULUM VITAE

Looking for a challenging managerial position in a reputable company in which I can utilize my 16+ years of experience inmanagement, sales, IT, and project management, adding on that my soft skills and qualifications to achieve mutual personal as well as organizational goals.

NameVictor Abou Rahal

PERSONAL INFO

Contacts+971-55-9955246 - - Dubai - UAE

Birth InformationMarch 10, 1978

LanguagesFluent in English, Arabic, and French

WORK EXPERIENCE

Jun. 13 – PresentRegional Sales Manager - Project Management/PMO Solutions Consultancy -CMCS– UAE

Collaboration, Management and Control Solutions (CMCS) offers a complete range of project management solutions for project-driven businesses across all industries to assist them in selecting the right projects to meet their strategic goals and achieve targeted benefits. As an Oracle Platinum Partner and exclusive partner for leading products such as PMWeb, Deltek Acumen, NomitechCostOS, Tilos, and many others; CMCS is considered one of the leaders in Consultancy, Trainings, and Solution Provider for Project’s Management, PMO and Project’s Control.
Positions: Regional Sales Manager (Jun. 13 - Present)

Role: Driving the company sales in the region, building the sales team, and enhancing the sales process in order to boost further the incoming business.

Key Responsibilities:

Restructuring and managing the sales team and internal sales process.
Checking and approving major quotations and offers.
Managing the sales lifecycle from lead generation to closure to meet our targets.
Standing in the front line of the company, my role is critical in positioning CMCS as the professional leader in the Projects market.
Doing presentations on our different services and products.
Targeting Major Construction, Governmental, O&G, and project related companies.
Educating clients on the latest industry trends and solutions.
Reporting to our partners on their products pipeline in the region.
Responsible of bids and tenders from the technical and commercial sides.
Creating marketing campaigns on special offerings.
Support our resellers in the region to close deals.
Keep an eye on major competitors in the market.
Build relationship with Oracle’s different business units.
Stay updated on the latest products we offer such as: Oracle’s Unifier EPPM PPM PCM PRA, as well as PMWeb, Deltek Acumen, Tilos, CostOS, Dundas…
Reporting to the CEO.
Reviewing the pipeline of the sales team and supporting them when needed.
Setting Performance Reviews with sales staff.

Jan. 11 – May 13Regional Project Manager, PMO,and Pre-Sales -eFront - UAE

eFront is a leading software provider of solutions dedicated to the financial industry with recognized expertise in Alternative Investments and Risk Management.

Role: Managing consultants and projects for successful implementations in the GCC region, and developing internal project implementation and management processes.

Key Responsibilities:

Managing internal resources, implementation plans, and budgets.
Maintain good relationship with clients, and coordinate regarding project progress.
Handling project’s challenges by finding solutions and updating projects plans in order to keep projects under control
Report to the VPon project status, project’s progress, risks….
Creating and managing the PMO
Creating and developing project management and implementation documents.
Creating and maintaining New Recruits’ Training Program.
Managing project implementations of major clients in the GCC:
Abu Dhabi Investment Authority (ADIC - Abu Dhabi) - Al Mirqab (Qatar)
Bahrain Mumtalakat Holding Company (BMHC - Bahrain) - Industrial Bank of Kuwait (IBK - Kuwait)

Jul. 08 – Jan. 11 Project Implementation and Quality Assurance Manager -Aconex LL C – UAE
The leading SaaS and IT consulting company in data management and project collaboration.

Positions: Project Implementation Manager(Nov. 08 –Jan. 11)

Quality Assurance & Internal Training Manager – Middle East (Jan. 10 –Jan. 11)

Implementation Consultant (Jul. 08 – Dec. 09)

Role: Leading the service delivery quality assurance and project implementation and consultancy in the Middle East region. Looking after all Middle East staff training and development.Project Manager on all Sorouh’s projects.

Key Responsibilities:

Assuring the quality of service delivery by overlooking and consulting the implementation and re-implementation of major projects in the region.
Nominated champion on different modules and new products for the Middle East region: Workflows, API, Supplier Documents, Tender, Live Copy, Archive...
Planning and managing the internal training program for staff development and managing their assessments and certifications.

Looking after the successful start and running of project’s, coordinating with all stakeholders during project’s lifecycle from Initiation, Planning, Kick-off, Executing, Monitoring and Controlling, up to Closing while keeping an eye on the cost.
Supporting the pre-sales in their bids, tenders, and implementation related meetings.
Managing procedures’ workshop, Map processes, and the successful implementation
Dedicated Account Manager of one of the major clients: Sorouh – Abu Dhabi
Consulting, implementation, and supporting the project management of major clients and projects in the MEA region:
Raha Beach and Yas Island (Aldar), Zayed University (Mubadala / Al Habtoor Murray & Roberts JV), Zayed Sports City (Capitala), Tourism Development & Investment Company (TDIC), Abu Dhabi Culture & Heritage (ADACH), Abu Dhabi Financial Centre (Oger), Major Sorouh’s projects.

Sept. 06 – Jun. 08 District Sales Executive / Projects - Expeditors International of Washington, Inc. – UAE

Worldwide leading company in International Supply Chain Management & Logistics
240 offices worldwide & 22,000 employees

Key Responsibilities:

Account manager of major Oil and Gas Companies
Consulting the office IT, communication, and Security infrastructure setups
Establishing, developing and managing the 1st Project Cargo department in the region.
Conducted many trainings on value added services (EDMS, EXPO)
Managing & consulting complex Oil & Gas logistics and cargo project management.

Jul. 01 – Aug. 06 baddaksarl – Lebanon

Web Design, Hosting, Domain Name Registration, Software, Social Media, SEO & Internet Marketing Company.

Positions:Project Manager, Sales & Business Development Manager, IT Consultant.

Responsibilities:

Providing consultancy for clients on various IT needs.
Managing the operations team: 3 customer support, and 3 developers, as well as 5 sales representatives and 15 re-sellers in the Middle East, Europe, and Africa regions.
Project manager looking after the planning, execution, and delivery of: Websites, Internet Marketing, e-commerce, SEO, software and hardware.
Training and conducting the yearly review of my team
Managing and developing new products.
Account manager of local and international clients.

Mar. 99 – Jul. 01 Libancom - Internet Service Provider (ISP) – Lebanon

Internet Service Provider
Positions:IT Customer Support Manager

Responsibilities:

Leading and Managing the customer support team
Looking after the team training and quality of support
Manager of the Support Call Center - Handling client’s complaints

LATEST EDUCATION

UNIVERSITY

Sep. 99 – Sep.03L.A.U. Lebanese American University - Beirut - Lebanon

B.S. Degree in Computer Science - Many times on the Honor List

CERTIFICATIONS & TRAININGS

IN PROJECT MANAGEMENT

May.14Deltek Acumen World Tour: Middle East Conference – Abu Dhabi – UAE
Mar. 14P905 PMP® V5 Certification Exam Preparation – CMCS - Dubai – UAE

Mar. 14E203- Primavera Contract Management Rel 14 – CMCS - Dubai – UAE

July.09Aconex Certified Professional – Aconex – Abu Dhabi – UAE

Nov. 08Aconex Certified Associate – Aconex – Abu Dhabi – UAE

Jul. 08The Project Management PrepCast™ –PMP Preparation Course Completion Certification

Jun. 08PMRI Certified - Project Management Professional Essentials Program (PMP ® V3)
Project Management Research Institute (PMRI) Abu Dhabi – UAE

May 08PMRI Certified - Project Management Professional (PMP ® V3) Preparatory Program
SmartGlobalSyscoms College – Abu Dhabi – UAE

IN SALES

Jun. 07Selling Smarter – Regional Sales Meeting Seminar & Training
Awarded the Gold Medal - Expeditors International – Antalya - Turkey

Jan. 07Sales Level 1 - Certification of Completion - Expeditors International – Abu Dhabi – UAE

IN Quality

Feb. 15Certified Six Sigma Green Belt (CSSGB)- International Quality Federation (IQF)- USA

Jan. 15Six Sigma Green Belt Certification Training - BlueOcean- Dubai – UAE

Sep. 09EC20080714 - Export Control Awareness–Online - USA

IN IT

Jan. 15ITIL® Foundation Certificate in IT Service Management- EXIN- Netherlands

Jan. 15ITIL Foundation V3 Certification Training - Adept- Dubai – UAE

VIC-HR-CLCV-IPF-140722-11 UAE