Announcing Fax # change for Requesting Gas Sales Usage History
Public Service Company of Colorado, an Xcel Energy Company
March 11, 2011
Xcel Energy’s Business Solutions Center handles all requests for sales gas histories. To ensure your requests for gas usage histories are processed as quickly as possible:
Effective immediately please send your requests for Gas Sales Usage Histories to the Business Solutions Center, which is open Monday through Friday, 7:00 am to 5:00pm
· Phone: 1-800-481-4700, or by fax 800-311-0050.
As a refresher, the following instructions will help avoid delays in filling your sales information request.
A standard authorization/release form provided by a 3rd party (such as an Consultant or Supplier) can be used, provided the following information is included and the form is signed by the authorized Customer of Record.
· Requests for a Company’s natural gas usage history must include
o Company name (using the name on the Utility Bill will streamline the process)
o Service Address
o Contact Phone Number
o Utility Premise Number and/or Gas Meter
o “Customer of Record” authorizing the release of history: Name (printed), Signature, Date
o If authorizing PSCo to send the information to a third party, name of that Company and 1) fax number where the information should be sent 2) contact phone of the authorized 3rd party Company
Who is the “Customer of Record”?
Only the Customer of Record can give Public Service permission to release a Company’s history to a third party. The Customer of Record is an individual listed in the Public Service information system as being employed or otherwise listed as an authorized party on the account.
What happens if the person signing the request isn’t listed as the “Customer of Record”?
That person can call the Business Solutions Center to speak with a representative, who will update their account information.
Can the customer just call the Business Solutions Center and ask for the information to be sent to someone?
Yes. Fax requests will be processed, but a phone call is also a valid way for the customer to request the information. Note that the call must be made by the Customer of Record, and not the third party that may be receiving the information.
If you have any questions, please contact the Business Solutions Center, your Natural Gas Services representative, or Vivian Ruth at 303-571-7719 to be directed to your Representative.
Sincerely
Janet Reynolds
Gas Transportation Account Representative