Aria Communications Quick Help Guide23/10/2018
Q514 IPECS Hospitality version 5.5 Fc or laterAuthor: Adrian De La Motte
Topic: iPECS Hospitality
Thanks for downloading this guide. As you probably know by now the iPECS software is available for free download on our dealer web. While you are on the web download the Hospitality manual on the iPECS Manuals page. When you upload the software to the MFIM to initialise follow Q513.
Section 1- How to convert an office iPECS system to a Hospitality system
There is an easy way to change the MFIM S/W from office version to hotel version.
Please follow below procedure.
The MFIM-300 in this example with office version minimum should be 5.5Deor later and follow the below procedure to upgrade it to Hospitality version 5.5Fc
- Locate DB initialise switch (4th DIP) 'ON' to initialize DB by default
- Rename hotel version ROM file which is the application file(GS96N55Fc_app.rom to >GS96M55Fc_app.rom) Note that just one letter was changed from N to M
- Upload renamed hotel version MFIM application.rom file.(GS96M55Fc_app.rom)
- When finished restart MFIM, and then the MFIM will be initialized with hotel version 5.5Fc.
Note that you had to upload just one file.
- PGM 100 make sure the country code is set to Australia & reset.
- After system re-boots & 1st 8024 handset registers - Turn OFF Dip Switch 4 to stop defaulting.
Section 2 - lists the details of the new hospitality pre-programmed default settings. As part of the R&D process we requested LG to pre-program the MFIM to streamline hospitality installations in order for easy deployment.
New Pre-programmed Default Settings.
PGM 106
- 1st Choice Co Group – 0
- Attendant Station – 9
PGM 111-113
- Forward set to – ON
- VSF Access – ON
- Page Access –ON (for the first 5 stations)
- LCD Display LED Message Waiting – ON
- DID Call Waiting –ON
- Admin Enabled – ON (ON for all Stations, Turn OFF for not required stations)
- Voice Mail Password Check –ON/OFF (default ON- Option to turn OFF)
- Retrieve MSG Method – FIFO
PGM 114
- COLP Display – ON
- CLIP Display –ON
- CLI Name Display –ON
PGM 120
- Preset Call forward to internal busy/No Answer to VSF 622
- Preset Call forward to external busy/No Answer to VSF 622
PGM 143-151
- COLP Display – ON
- CLIP Display –ON
- Enblock sending – OFF (for BRI dial tone/for PRI turn ON)
- DID Remove – 05
- Incoming Prefix insert – ON
- Outgoing Prefix insert – OFF
- My Area Prefix Code – 0
- DID Preserve Name – ON
PGM 177
- SMDR Save – OFF (Note: Do not turn on. Unless your customer is using a printer.)
PGM 180-182-186
- Preset Call Forward Timer -016 seconds
- Attendant Recall – 05 Minutes
- Exclusive Recall Timer – 180 seconds
- System Hold Recall Timer -090
- Web Password Guard Timer -030
- VSF Valid User MSG – 3 seconds
- Pause Timer – 1 second
- VM Pause Timer – 10 seconds (may need to dropped to 1 second for AriaMail)
PGM 145
- DID Conversion – User Flexible DID Table
PGM 169
- Date Display - DD/MM/YY
PGM 190
- VSF Hunt Group 622
Section 3. Recommendations:
Preference is for the fax extension to be on a standalone separate PSTN not associated to the IPECS.
If you use the IPECS ISDN channels for FAX, program the following for the appropriate FAX extension.
Note for SLT FAX s you should set:-
Forward –OFF, VSF Access –OFF, Remove busy/no answer from internal/external to hunt 622 PGM 114 CLIP and COLP = ON
When using with ISDN:-
PGM 111-113 station attributes – data security to ‘ON’
PGM 114 CLIP, COLP=ON
When used with ISDN:-
Progress indication =ON
3.1Khz audio = ON
Use T.38 protocol ONLY if required…if you have fax receiving issues. Refer PGM 132.
If T.38 is turned ON on the Co module it must be turned ON on the SLTM as well.
If T.38 is OFF on the Co module it must be OFF on the SLTM module as well.
If you change these options you must reboot the relevant modules.
Programming you need to change to suit each site:
Place unused CO lines in the last group
PGM / ITEM / RANGE / DEFAULT / REMARK141 / CO Line Group / 00-73 / 01 / Consider the Co line group number and the Voim line group number
The following program will allow you to program Flexible buttons on the attendant station via the handset if you change default to ENABLE. Recommend to DISABLE when finished programming
PGM / ITEM / RANGE / DEFAULT / REMARK112 / CO PGM / EN/DIS / DISABLE / Enable This will allow you to Program and change Flexible Button appearances
Attended Recall Option
PGM / ITEM / RANGE / DEFAULT / REMARK167 / ATTENDENT RECALL / TONE/ATTENDANT/STATION GROUP / TONE / Specific to each site
Consider call barring for certain numbers the following are recommendations to consider
PGM / ITEM / RANGE / DEFAULT / REMARK224 / Toll Table
Allow Table A / Max 14 digits / -
Deny Table A / Max 14 digits / - / Check Table Below
Allow Table B / Max 14 digits / - / For Baring Numbers
Deny Table B / Max 14 digits / -
Call Barring example
224 / Deny Table A / Check with customer01 / 19 / - / As to which numbers
02 / 001 / International / - / For call barring
03 / 1225 / Directory Assistance / -
04 / 124551 / Call connect / -
05 / 12231 / Call connect
06 / 1234 / Operator Connect / -
07 / 1245 / Yellow Pages Connect / -
Set emergency number:
PGM / ITEM / RANGE / DEFAULT / REMARK226 / Emergency Code
-
-
PGM / ITEM / RANGE / DEFAULT / REMARK
301 / Guest Name Display / ON/OFF / OFF / Must be ON
For stations RECEIVING ICM call if guest name is to be displayed.
Bath Alarm Ring / ON/OFF / OFF / When emergency status occur for the station with this flag set, Alarm ring is presented to system attendant station
HOTEL PROGRAMMING
Set a Room-to-Room Call Group to be able intercom to rooms
Note with the minimum Hospitality version5.5 Fc this is set in default and does not need to be programmed. You can intercom from vacant room to room but with previous software the below programming needed to be set for this function.
INTERCOM ACCESS TO ROOMS (This can be set on a permanent basis if programmed via the attendant handset)
THERE ARE TWO STEPS
To set Room To Room Call Group;
TRANS/PGM / + #41 + / Grp No. +(E.G 01) / Room Range + / HOLD/SAVE
To enable ICM Call;
TRANS/PGM / + #31 + / Room Range + / HOLD/SAVEProgram Wakeup Times
Set Wake up Time and Cancel
Using “[Trans/PGM] + 41”or [Trans/PGM] +42”, wake-up time can be registered or cancelled at each station.
TRANS/PGM 41 / Wake-up Time Registration (One-time /Continuous) / IP HandsetTRANS/PGM 42 / Wake-up Time Cancel / IP Handset
SLT Type stations wake up for Rooms
561 / 41 / Set Time HHMM / Flash/recall / SLT (ROOM)561 / 42 / Wake-up Time Cancel / SLT (ROOM)
Wakeup message notification:
“This is your automated wakeup call. Have a nice day”
Enter Wake-Up Time (Format HH:MM), then press Speed button for one-time wakeup call or # key for permanent (recurring) wakeup call (To delete Wake-Up Time, press ‘*’key); the LCD displays temporary updated database (HH:MM in case of one time wakeup call or HH:MM* in case of permanent wakeup call), as shown,
Wake up notification on SMDR
//ROOM 101 19/07/10 S) 14:26 E) 14:24 WAKEUP SET!
//ROOM 101 19/07/10 S) 14:26 E) 14:30 WAKEUP NOT ANSWERED!
Condition
- Ring Signal: 30 Sec. On/90 Sec. Off (3 times); after that, the wake up-fail alarm ring will be given to the System Attendant station. LCD at System Attendant displays the wake-up fail station. The wake-up fail alarm can be deleted by dialing the station number or pressing the appropriate {DSS} button at the system attendant station.
- Time (HH:MM) must be entered in Military Format (24 hr.).
Maid Status code from room
TRANS/PGM 64 / Room now cleaned and ready for check in / IP HandsetTRANS/PGM 65 / Room now dirty and not ready for check in / IP Handset
SLT Maid Status code from room
561 / 64 / Room now cleaned and ready for check in / SLT (ROOM)561 / 65 / Room now dirty and not ready for check in / SLT (ROOM)
Maid Status code from the front desk
TRANS/PGM #81 / Room now cleaned and ready for check in / IP HandsetTRANS/PGM #82 / Room now dirty and not ready for check in / IP Handset
DELETE SERVICE STATION RECORDS
ROOM CHARGE DISPLAY &Deleting Service Station’s SMDR Record
Description
System Attendant can see Total Charge of a single room or multiple rooms on LCD display, and can print SMDR Records of that/those rooms through RS232-C port or delete service station’s SMDR Record.
Operation
To display Room Charge Information (total charge only);
TRANS/ PGM / + #21 + / Station No. +( ...... + ) / HOLD/ SAVE
To display Room Charge Information (for detail information);
TRANS/ PGM / + #21 + / Station No. +( ...... + ) / # + / HOLD/ SAVE
*** You must leave these instructions below with the customer if you have Save turned on!
If SMDR SAVE is turnedON you need to periodically delete the SMDR records with the following command on all service stations including the front desk.If you don’t an alarm will be activated when the SMDR records begins to reach its maximum.
WHEN THE ALARM IS ACTIVATED AT THE FRONT DESK
THIS IS TRIGGERED WHEN THE CALL RECORDS BEGIN TO EXCEED THE MAXIMUM RECORD COUNT AND THE BUFFER BEGINS TO FILL TO ITS MAXIMUM CAPACITY.
FIRST DISARM THE ALARM DIAL 565
THEN DELETE THE SERVICE STATION RECORDS
INCLUDING THAT OF THE FRONT DESK
To delete Service Station’s SMDR record. :
TRANS/ PGM / + #21 + / Service Station No. +( ...... + ) / * + / HOLD/ SAVE
ALSO CHECK OUT THE ROOMS OF LONG TERM RESIDENTS AND CHECK THEM BACK IN AGAIN
When the SMDR storage pools are almost exhausted, the system gives “Buffer full” warning signal to the attendant. And the LCD of attendant station will indicate how many SMDR records are remained to store at various intervals.
If it’s ignored and no actions taken it reaches the maximum the system will disallow you from making any outgoing calls.
When the alarm is activated you need to turn the alarm OFF first and then delete service station records.
Also consider if there is long term residence checked in that would need to be checked out room cleaned and checked back in again.
*** If you get these warnings and your customer does not have a printer consider why Save SMDR is turned on in the first place. After following the above consider now turning Save SMDR off in programming. In most cases it is not required to be turned on!
Note:
If the configuration is required for call waiting at the attendant station in PGM 120 turn OFF all the preset call forwards.
The default is set for call on internal Busy, Internal No Answer, External Busy, and External No Answer to follow VSF.
Frequently Asked Questions:
1. If a msg is not retrieved by the guest who has checked out is it deleted for the new guest at check in?
A. Yes
2.Whena Wakeup call is programmed the customer gets charged a $7 fee can this be turned off?
A. This may be an issue with their front end package. You will need to test out with HyperTerminal.
3.When they ring reception A/H it overflows to a mobile phone they get charged for the overflowed call?
A. This is correct as the Hospitality system is making a call out from the system. The attendant station is a service station and they would need to delete their call records periodically.
4.Is it possible to only show rooms in the check in/check out PGM screen instead of service phones as well?
A. No all rooms and service stations are displayed.
5.Can ICM to rooms allowed on a permanent basis regardless of the rooms been checked IN or OUT?
A. Yes, set room to room group i.e. 1 and set ICM enabled to rooms
6.If a Meta file has been uploaded in the early office version, do I have to re-upload the Meta file for Hos?
A. No, Once the Meta file of any version is uploaded (which is the instruction set to increase its memory) you do not need to re-upload the Meta file.
- Page 1 -Updated: 29/07/10, 28/11/11