Sentara Healthcare

Sentara Healthcare

Job Description

Division/Location: Sentara Medical Group/Ambulatory Care Practices
Job Title: Physician Practice Leader Skill Set: Physician

Bloodborne Assessment:

ü  1 – at risk: Job classification in which employees have potential for some degree of occupational exposure to bloodborne pathogens. Free Hepatitis B vaccine is available to these employees.

ÿ 2 – no risk: Job classification in which employees have no potential for occupational exposure to

bloodborne pathogens.

Airborne Risk Assessment:

ü  1 – at risk: Involved in procedures such as sputum induction, administration of aerosolized pentamidine, bronchoscopy, caring for post bronchoscopy patients, endotracheal intubation or suctioning, autopsies, and care of patients known or suspected of having tuberculosis. Employees with occasional patient contact or who perform diagnostic/therapeutic procedures on patients who are in Airborne Precautions isolation.

ÿ 2 – no risk: Employees with no patient contact or who do not enter Airborne Precautions isolation rooms.

Job Summary/Purpose:

Partners with the Practice Manager (as a dyad) and Senior Operations Director and Clinical Chief (who work as a dyad) to define, plan, develop, implement and oversee programs and systems targeted at achieving the strategic plans and business objectives of Sentara Medical Group/Sentara Healthcare. Provides leadership within the ambulatory care practice site by serving as a role model for clinical quality, customer service, integrity, communication, business growth, financial performance and human resource management. Physician Practice Leader reports to Clinical Chief.

Minimum Qualifications:

Education: M.D. or D.O.

Experience: 5 years recent experience in an ambulatory care practice

Licensure: Current M.D. or D.O. and DEA licenses in the Commonwealth of Virginia

Certification: BLS (required) and ACLS/PALS/NRP (if applicable) as per Sentara Medical Group

Policy

Demonstrates the minimum knowledge, skills and abilities to care for the individualized needs of the patient to include physical, psychological, socio-cultural, spiritual and cognitive needs as well as functional abilities including the need for diversified use of such practices.

Job Criteria /

Competency

CORE JOB FUNCTIONS:
Service Excellence / ·  Learns, participates and leads the implementation of best practices at the site
·  Collaborates with Practice Manager in reviewing office workflows and assists in developing improvement plans as necessary
·  Provides support to the Practice Manager on day-to-day operational issues
·  Serves as a role model for practice providers
Quality Initiatives /

Quality Assurance and Risk Management

·  Responsible for sharing quality data with providers and reviewing data at monthly meetings
·  Responsible for leading practice improvement efforts, including Transformation of Care activities, and ensuring progress by the site towards meeting quality goals
·  Responsible for ensuring timely and accurate documentation, coding and billing for all health care services provided
·  Responsible for ensuring that any significant deviations from quality care are investigated and reported to the Clinical Chief or Senior Medical Director for a formal peer review process, if necessary
·  Responsible for overseeing clinical competencies/training needs
Access to Care
·  Remains available to assist Practice Manager with clinician schedules to ensure adequate access to care, coverage of site, management of call schedule, and that allotted time off for practitioners is not exceeded each calendar year
Communication Initiatives / ·  Provides effective communication regarding Sentara Healthcare/Sentara Medical Group strategic plans, goals, objectives, etc., to all site practitioners and staff. Collaborates with the Practice Manager to implement mechanisms for timely communication within practice sites
·  Advocates policies the SMG Board is promoting (including Personal Responsibility, Financial Stewardship, Clinical Quality, and System Alignment) and initiates change, as necessary
·  Communicates information and practice needs to Clinical Chief and Senior Operations Director
Financial Initiatives /

Budgeting

·  Consults with Practice Manager regarding operating budget volumes, staffing, and revenue projections. Reviews practice site revenue and expense statements on a monthly basis

Practice Performance

·  Works collaboratively with the Practice Manager to monitor the performance of the practice and develop any necessary action plans for improvement
Growth Initiatives /

Practice Development

·  Will work in conjunction with the Clinical Chief, Senior Operations Director, and Practice Manager to develop plans for practice growth and development. This may include planning for future hires, practice consolidation, practice relocation or redesign and marketing.
Human Resources Initiatives /

Recruitment and Retention

·  Works with the Senior Medical Director and Senior Operations Director to enable a swift and successful recruitment process
·  Meets with all practitioner candidates in order to bring in clinicians that exhibit the characteristics that will build the group practice culture and support the organization’s mission
·  Responsible for new practitioner on-boarding, orientation at the practice site, and recommending mentor/preceptor for each
·  Ensures that appropriate needs of new practitioners are met on a timely basis

Practitioner Performance Appraisal

·  Responsible for completing annual practitioner performance appraisals and for reviewing annual performance appraisals, 360 physician performance reviews and Members of the Team employee survey feedback with all site practitioners. This review process includes annual individual goal setting and development and monitoring of improvement plans for specific areas defined in performance appraisals and the Members of the Team employee survey, as well as addressing complaints filed against practitioners.
·  Collaborates with the Practice Manager to monitor practitioner performance. Provides input to Clinical Chief and Senior Operations Director on practitioner performance

Discipline/Termination

·  Responsible for resolving practitioner disputes and for interpreting and applying SMG policies consistently and fairly for all practitioners at the supervised site. More serious disputes and issues will be communicated to the Senior Medical Director, Clinical Chief, and Senior Operations Director.
Measures of Success/Metric Functions / Meeting Structure
·  One meeting per month via WebEx with Clinical Chiefs, Practice Managers, Senior Operations Directors, and Transformation of Care Director
·  Daily huddles with Practice Manager
·  Minimum of one meeting per month with practitioners and staff
·  Quarterly regional and annual SMG provider meetings
Measures of Success
·  Physician Practice Leader serves as a role model
·  Effective Site Communication
·  Regular meetings with Practice Manager to help manage site issues
·  Progress towards Transformation of Care process implementation and other clinical initiatives
Metrics
·  Annual practitioner performance appraisal
·  360 physician performance review
·  Patient satisfaction survey information
·  Members of the Team employee survey
·  Practitioner satisfaction survey
·  Meets requirements for communication
o  Monthly WebEx meetings/conference calls with Clinical Chiefs, Practice Managers, Senior Operations Directors, and Transformation of Care Director
o  Daily huddles with Practice Manager
o  Attends quarterly regional and annual SMG provider meetings
o  Evidence of ongoing practitioner and staff communication through monthly practitioner and staff meetings, written communications, etc.
Evaluation Period: Three to six month feedback period by Clinical Chief
Terms: Initially for two years, then may be renewed annually after discussion with site physicians
Compliant/Competent with National Patient Safety Goals applicable to this role. / ·  Employee is either compliant with the NPSGs, (for clinical employees), or is competent in their knowledge of NPSGs (for non-clinical employees).

Organizational Competencies

Sentara Healthcare Commitments /

Competency

Always keep you safe
Always treat you with dignity, respect, and compassion
Always listen and respond to you
Always keep you informed and involved
Always work together as a team to provide you quality healthcare / ·  Pay attention to detail
·  Communicate clearly
·  Have a questioning attitude
·  Hand off effectively
·  Never leave my wingman
·  Greet customers immediately with a smile
·  Introduce myself and explain my role
·  Protect the privacy of my customers
·  Listen to customer’s ideas and thoughts without interruption
·  Ask, “Is there anything else I can do, while I’m here?”
·  Make eye contact with my customers
·  Be sensitive to body language
·  Quickly attend to the needs of my customers
·  Take responsibility to acknowledge, address, and champion concerns
·  Thank my customers for sharing their concerns with me
·  Welcome the questions of my customers
·  Partner with my customers in decisions that affect them
·  Explain things in a way that is easy for my customers to understand
·  Anticipate the needs of my customers for information and provide it frequently
·  Introduce team members and explain their role to my customers
·  Respect the work and skills of others
·  Make our communication visible to my customers
·  Acknowledge information about my customers received from team members
·  Take responsibility for keeping other team members informed and safe

SMG Draft 12/5/11

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