CLASS CODE: 1712
PAY GRADE: 014

CLASS TITLE:FINANCIAL COUNSELOR

ALLOCATION FACTOR(S)

This is work assessing the financial status of patients, clients, and/or students for determining eligibility and disbursing financial assistance, and/or recovering benefits owed to the agency.

EXAMPLES OF WORK PERFORMED:

(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)

  • Interviews and counsels patients to determine financial status.
  • Obtains financial aid from federal and state programs for eligible patients.
  • Coordinates the recovery of first, second, and third-party benefits available to the department from group and individual insurance plans, parents, clients, and other resources.
  • Coordinates state and local sponsorship programs.
  • Acts as official liaison between the business office and the admitting physician.
  • Coordinates the number of persons admitted as teaching cases or indigent patients.
  • Advises patients or students of financial aid from federal and state programs for which they may be eligible.
  • Determines eligibility for various postponements and cancellations of loans and processes the necessary documents.
  • Corresponds with borrowers, relatives, schools, hospitals, etc., as needed to obtain current information on the status of the repayment of students financial aid responsibility.
  • Processes the status of loan repayments and maintains necessary records.
  • Approves and disburses financial aid funds which includes verifying eligibility, reviewing loan history and credit rating, and deducting any monies owed the university.
  • Counsels and corresponds with delinquent loan debtors to encourage their repayment of debts.
  • Maintains a credit status listing and credit history file on all delinquent loan debtors and persons writing returned checks.
  • Schedules and maintains collection efforts on all state program accounts including status verification, cancellation, credit, delinquent notices and letters, and posts accounts with collection agencies.
  • Negotiates by telephone, letter, notices and personal interviews with defaulted borrowers in establishing payment schedules, deferments and extensions.
  • Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

(Note: The knowledge, skills and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

  • Knowledge of business and office practices.
  • Ability to analyze financial data.
  • Ability to interview others.
  • Ability to coordinate activities with others.
  • Ability to communicate effectively.
  • Ability to establish and maintain effective working relationships with others.

MINIMUM QUALIFICATIONS

  • A bachelor's degree from an accredited college or university. Experience in insurance claims, collections or loans can substitute on a year-for-year basis for the required college education.

EFFECTIVE:

5/7/1986

HISTORY: