Job Title - Health Adviser

Job Purpose - To deliver a range of Bupa health assessment products to the public in accordance with Bupa Wellness policies and procedures.

Contribution

  • Deliver Health assessments to high quality clinical standards

  • Offer an outstanding customer service
  • Contribute fully to the team and team goals

Accountabilities / Performance Measures
Clinical Quality
  • Carry out Bupa health screening tests in accordance with Wellness policies and protocols
  • Dispose of all waste - clinical and sharps - in accordance with Wellness policies and procedures
  • Adhere to and demonstrate an up to date knowledge of Bupa Wellness policies and procedures
/
  • RTF Quality Assessment
  • Client feedback
  • Quality Audit

Lifestyle Advice/Health Promotion
  • Promote and encourage a healthier lifestyle in accordance with BUPA’s current clinical policies
  • Give individual lifestyle advice appropriate to client needs with reference to their medical history and screening assessment findings
/
  • Advice to clients in consult reports
  • Client feedback
  • RTF Quality Assessment

Customer Service
Offer an outstanding customer service:
  • Be professional and courteous
  • Keep the customer informed – explain screening procedures and tests fully
  • Listen and show empathy
  • Ensure their questions and queries are fully answered (possibly by the doctor)
/
  • Customer satisfaction survey results
  • Colleague/manager feedback
  • Client feedback

Financial Responsibilities
  • Monitor unit supplies minimising waste and ensuring stock availability.
  • Work within the corporate purchasing policy.
/
  • Policy awareness
  • Cost awareness
  • Waste minimised

Specimen Handling and Testing
  • Follow Wellness policy for the collection and testing of client specimens on site
  • Ensure accurate recording of all specimens and follow guidelines on correct storage and transportation (PO/courier/laboratory) where this is required
/
  • Audit

Planning and Organisation
  • Plan and prioritise work according to the needs of the appointments schedule
  • Maintain the smooth flow of clients through the centre
  • Liase with sessional doctors and other team members, to manage the clients’ screening process
  • Demonstrate a flexible, responsive approach when priorities change at short notice
/
  • Appointments schedule achieved
  • Client feedback
  • Colleague feedback

Equipment
  • Safe and effective use of all equipment
  • Ensure all equipment is maintained, serviced and calibrated in accordance with quality standards
  • Prepare equipment prior to each screening session and leave in a clean, tidy and safe condition after use
/
  • Audit
  • Colleague Feedback

Business promotion
  • Have an excellent knowledge of all current and potential health screening products.
  • Be willing to participate in promotional events.
  • Have an excellent knowledge of all Wellness products and services e.g. musculoskeletal and GP services
/
  • Product knowledge
  • Successful participation in events!

Job Holder’s Name: ………………………………………………….

Job Holder’s signature: ………………………………………………….

Manager’s Name: …………………………………………………

Effective Date: …………………………………………………

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