Mohammad Hassan Jaghel

Email: - Mobile: +971-50-3238962

Dynamic Software and Hardware based solutions specialist. IT professional with career reflecting expertise in design and implementation of turnkey solutions, Certified from Symantec and McAfee, 6 years’ experience in areas of design, implement, development of IT solutions, Superb record of client management and resource management, Self-motivated with commitment to career.

Objective:

A position in an organization providing the opportunity to make a strong contribution to organizational goals through continued development of professional skills.

Professional Experience

Al Rostamani Communications L.L.C - (Dubai, U.A.E) ()

Customer Support Engineer November 2010 toPresent

Al Rostamani Communications (ARC) is part ofAl Rostamani Group which is one of the largest and oldest business conglomeratesin the United Arab Emirates.ARC has three major operations in telecom arena: Etisalat/DU operations, value added services, and End-user operations. Some of the manufacturers that ARC represents in the areas of IT & Telecom are Alcatel-Lucent, NEC-Philips, Clipsal Middle East, McAfee, Symantec, Digi International, Spirent Communications, AZTECH, SonicWall, RealNetworks, HP ProCurve, and Ascade Telecom

JobResponsibilities

  • Technical Support and supervision of Helpdesk Operations for Mobile Number portability project. The main job is receiving all complains and problems from Mobile Operators, Find out the problem, Ensure that SLA’s are not violated, and follow up with them till the closure of the case.
  • Windows server Installation, configuration and maintenance (standalone and cluster environments). Configure File server, Print server, DNS Server, DHCP Server for many customers (Emirates Flight Catering,TRA MNP Project, Lincoln Electric)
  • OS upgrade, System Support, Hardware and Software maintenance, End users support, SCCM, Microsoft Synctoy for many customers (Emirates Flight Catering, Lincoln Electric)
  • Active Directory Installation and configuration, Create organization units and organize the users and groups as per the corporation requirements and structure.Grant users and groups different access permissions to the resources as per the management requirements (TRA MNP Project)
  • McAfee e-policy Orchestrator Installation, configuration andTroubleshooting in order to provide a centralized management solution for all McAfee applications and products for many customers (TRA MNP Project, Ministry of Defense, Sharjah Real estate department, RAK Bank, Ajman Bank,Majid Al Futaim Group, Mall of the emirates, , Mirdif City Centre, Dubai Aluminum, Hassani Group, Gems Education).
  • McAfee Data Loss Prevention (DLP) Installation and integration with e-Policy Orchestrator for many customers (Ministry of Defense, TRA MNP project, RAK Bank, Ajman Bank)
  • Symantec NetBackupinstallation, configuration, troubleshooting, and Monitoring for different operating systems and applications (Windows, Linux, Oracle DB, SQL DB) and for many customers (Sheikh Mohammed Bin Rashid Media Office, TRA MNP project, Empost)
  • Symantec Backup Exec installation, configuration, troubleshooting, and Monitoring for many customers (Hassani Group, Sharjah Police Academy, National Bank of Kuwait)
  • McAfee Endpoint Protection for MAC Installation, Configuration and integration with e-Policy Orchestrator for many customers (RAK Bank)
  • McAfee Endpoint Encryption for PC (EEPC), McAfee Endpoint Encryption for files and folders (EEFF) Installation, configuration, and integration with e-Policy Orchestrator for many customers (Ajman Bank)
  • McAfee Network Security Platform (NSP) Configuration, troubleshooting, and integration with e-Policy Orchestratorfor many customers (TRA MNP Project, Sharjah Real Estate Dept, Empost)
  • Microsoft SQL Server Installation and configuration.
  • NetIQ App Manager and Security manager configuration and monitoring to monitor servers and network devices and applications for TRA MNP Project.

Depa Dec., Gen. Cont. & Maint L.L.C - (Abu Dhabi, U.A.E) ()

IT Coordinator January 2008 to May 2010

Depa is the world’s largest interior contractor, providing a complete range of high-end interior services and turnkey solutions.Depa Ltd. specializes in the full-scope turnkey fit-out and furnishing of five-star luxury hotels, yachts, apartments, and other fine private and public facilities in Dubai and around the world.Some of projects that carried out by Depa are Arab Tower, Emirates Palace, Burj Khalifa, Emirates Towers, and Dubai Mall.

JobResponsibilities

  • Responsibletoall IT-relatedworks inMain office of Depa Co and in many Site offices of many projects: Capital Centre Hotel project, Rotana project, Crown Plaza, and Ferrari Experience (more than 50 users in each project).
  • Implementation and maintenance of Information System Security Policy for the corporation. The scope of the task included maintaining server, laptop and desktop usage policy, Internet usage policy, data classification policy, physical access policy, password policy, incident response, reviewing/archiving audit logs.
  • Overall Network Installation, configuration, monitoring, and Troubleshooting (Switches, Servers, Windows Server 2003, DNSServer, DHCP Server, Network Printers, Backup Device, Hardware Firewall, DSL Router, Access points)
  • Install domain controller, create users and groups in Active Directory, configure Group Policies to put restrictions on specific users, and Grant users and Groups different access permissions to the files and printers according to administration requirements.
  • Help-Desk, Troubleshooting, providing IT Support to all users, and ensuring that the software and hardwareare working properly.
  • Microsoft Exchange Server Installation, Configuration and Monitoring.
  • Microsoft ISA server Installation, Configuration and monitoring to control Internet usage for the staff by specifying allowed and not allowed web sites as Management requirements.
  • Symantec Backup Exec Installation and configuration and schedule the full and incremental backup on daily and weekly basis as per administration requirements.
  • SonicWall Firewall installation, configuration,maintenance and hardening of the security parameter for Internet connectivity by utilizing Firewall Access Rules.
  • Install and configure Centralized Networking application such as AutoCAD Network Edition, Symantec Endpoint Protection ….) And ensuring smooth running of applications.
  • Supervise the procedure of buying new devices by requesting quotations and negotiate with suppliers in order to achieve the best costless and effective solutions.
  • Production of manuals, training the users on various available computer applications like Depa Portal,Depa Online Oracle Business Made, Depa IT Stock Control, and Depa Executive Dashboard.
  • Managing and monitoring the Network performance to avoid a high load on Network using different software and Ensuring efficient utilization of the systems resources which include the data repository, Internet/email and database system.

Academic Qualification:

Bachelor of Engineering in IT, Specialized in Computer networks and systems, Damascus University, Faculty of IT Engineering, 2007

Key Skills:

  • McAfee Security Solutions (ePolicy Orchestrator, VirusScan Enterprise, Data Loss Prevention, Endpoint Encryption, Host Intrusion Prevention, Site Advisor Enterprise)
  • Symantec Backup and Recovery Solutions (Backup Exec, NetBackup)
  • Operating Systems (Server 2008,Server 2003)
  • Active Directory and Domain Controller
  • Microsoft SQL Server
  • Microsoft ISA Server
  • Microsoft Exchange Server
  • Call Center and Helpdesk Supervising

Certifications:

  • Symantec Technical Specialist (Symantec Backup Exec 2010)April 07, 2012
  • Symantec Technical Specialist (NetBackup 7.0 for Windows) March 07,2012
  • McAfee ACE ePolicy Orchestrator & VirusScan (1.3) Jun 28,2012
  • McAfee Endpoint Encryption PC 6.0 (Technical) March 28, 2011
  • McAfee ePolicy Orchestrator 4.5 March 26, 2011
  • McAfee VirusScan 8.7i Enterprise March 21, 2011

Professional Training:

  • Symantec Tech Days 2012 (Symantec Backup Exec) – Dubai – U.A.E – November, 2012
  • HP BladeSystem Channel University 2012 –Emirates Towers – Dubai – U.A.E – November, 2012
  • McAfee e-policy orchestrator ACE Training – McAfee Dubai Office – Dubai- U.A.E – April, 2012
  • ACONEX Online Information Management Service in TDIC (Tourist Development &

Investment Company) – Abu Dhabi –U.A.E – November, 2008

  • MCSE Course (Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure) - SBS

Computer Center – Damascus – Syria – November,2012

  • CCNA Course - New Horizons Computer Learning Center -Damascus – Syria – October, 2007
  • MCSE Course (Managing and Maintaining a Microsoft Windows Server 2003) at SBS Computer

Center – Damascus – Syria – September,2007

Affiliations:

Member of Syrian Engineers Syndicate

Member of Syrian Computer Society

Other Qualifications:

Communication skills and have a spirit of team working

Languages: Arabic, English and Turkish.

UAE driving license

Personal Information:

Date of Birth: Jun26 – 1981

Marital Status: Married

Nationality: Syrian

References:

Can be furnished upon request