Business Communication ENG 301

Spring 2017

Assignment No. 3

Total Marks: 20

Lessons: 23-38

Instructions:

  • Upload your assignments in a proper format i.e. MS word file. Corrupt files will be awarded zero marks.
  • The assignments should be zoomed in at 100%.
  • Please avoid plagiarism; plagiarized work will be marked zero.
  • After the due date, the assignments submitted via email would not be entertained.
  • Please avoid submitting copied assignments; otherwise, such a case would be referred to the discipline committee.
  • The font color should be preferably black and font size 12 Times New Roman.

Q1. Stage-fright can turn one’s pains-takingly prepared presentation into a mess. Mr. Smith always has stage fright while speaking in public. He is working with Prof. Huxley as a teacher assistant at the school of Business and Management Sciences in the University of Newcastle, Australia. He is supposed to give an oral presentation on “Types of Jobs Interviews” to Business Communication students. By keeping this scenario in mind, write down FIVE situations that show stage-fright or nervousness of Mr. Smith. (5*2=Marks10)

For Example:

During his walk to the stage, his knees began to shake.

Q2. Mr. Thompson, a Sales Representative of May Fashion Wholesale, received an adjustment letter from Distribution Manager of New Style Fashions. But, the letter confused Mr. Thompson as it was full of grammatical, punctuation, articleand spelling mistakes. Now, help Mr. Thompson to comprehend the letter fully by highlighting the mistakes. (10*1=10Marks)

May’s Fashion Wholesale

Room 3401
200, Java Road
North Point

Los Angels

29th May 2015

New Style Fashions
Unit54321
ABC Industrial Estate
New Territories

Dear Thompson

I would like to apologize of the error made by our company in supplying your order number 9857/E dated 28thApril 2015.

You order 100 size-36 dresses (model no. 134) and our dispatch office sent only 10. This was due to an invoicing mistake.

You also informed us that the color of the dresses that you have recieved was not consistent. You mentioned that the colors of different dresses were slightly different shade of red, some being more of an orange color. You also said that one of the dress had two different shades, with the arms being lighter than the skirt.

We have told our clerk to be more careful with invoicing. We have also complained to the factory about the colors.

We have dispatched 100 new garments for Express Courier. They should arrive by monday, 4th june 2015.

To show our goodwill, we would like to offer you a 20% discount on your next order with us.

We look forwarding to receive your further orders, and assure you that they will be filled promptly.

Yours sincerely

Alice Chee

The Distribution Manager