Russell Wickstrom
5504 27th Avenue SouthHome (612) 729-1343
Minneapolis, MN
SUMMARY
Experienced Information Technology Generalist with varied background from Help Desk to Data Design and Analysis, and from Network Support to Programmer/Analyst. Has also filled roles as a Ingres SQL DBA, Web programmer, application software developer, and technical writer. Has support experience in Windows NT 4.0 server management. Strong team player with excellent written communication, telephone, and general people skills.
TECHNOLOGY SKILLS
Operating Systems: Windows 9x /NT 4.0/XP, Citrix Terminal Server, DEC OpenVMS.
Applications: Microsoft Office 95/97/2000/2003, Internet Explorer 4/5/6/7, Norton and AVG Anti-Virus, Visio, SMS, MS Outlook, MS Outlook Express, Spybot (anti-spyware).
Hardware: Compaq, HP, Toshiba, Dell, DEC PC, DEC Alpha Server, Livingston router & dial-up server.
Languages: HTML, XML/XSL, JavaScript, CSS, VBScript, PHP, Ingres SQL ver 5, Cognos Powerhouse ver 4, VMS COBOL, Basic (several versions)
WORK EXPERIENCE
Webmaster2007-Present
Administer and support web design, Joomla template adjustment and implementation, and content refresh needs for on a part-time basis.
Webmaster2004-Present
Administer and supported web design, implementation, and content refresh needs for on a part-time basis. Included implementation of a CSS based site to allow easier coding and a more uniform appearance to the overall site.
Application Support Specialist, Bloomington, MN9/2007-7/2008
Assisted Health Partners, Health Behaviors group in a helpdesk role for the maintenance and support for 100+ users and around a dozen applications written in MS Access using an Oracle backend for data storage and retrieval.
IT Consultant, Minneapolis, MN8/2005-9/2007
Assisted Target Corporation with technology upgrades and other deployments across their network of stores. Managed and monitored those installations using SMS and other Remote Desktop tools. Provided first and second-tier support for users and field technicians. Served as “Assistant Team Lead” May-Nov ’06.
Projects included:
- Printer replacement/refresh
- In-store communication tools
- Security camera placement
- WAN T1 data-line installation
- Time clock installation and software upgrades
- Security Video Archiving software replacement
Russell WickstromPage 2
IT Consultant, Minneapolis, MN11/2000-Present
Assisted various clients with computer upgrade/deployment, software technical support, systems analysis, and other business specific services. Operated both independently and as part of a team using tools that included Outlook, MS Office, Remedy, and others.
Clients included:
- AXA Financial
- ADP
- Dust Jacket Books (local used book store)
Billy Graham Evangelistic Association, Minneapolis, MN10/1985-11/2000
Held a variety of roles over a 15 year term. Proven as a team player with leadership skill and depth of knowledge in the technical end of the process, as well as strong interpersonal skill and business acumen.
PC Support Analyst – Information Technology Services1994-2000
Anchored a Help Desk support team for six (6) years offering hardware and software configuration & troubleshooting including new computer deployment, network support, and account maintenance (both on the NT network and for e-mail) to a user base that reached over 600 machines.
Taught classes in Win 95/98, MS PowerPoint, MS Office 97, and Internet search techniques.
Served as webmaster and primary programmer for the corporate intranet. Interfaced MS Access databases to ASP web pages to allow users access to on-line copies of the phone and e-mail directories.
Created CSS style sheet rotation tool in Javascript to alter the appearance of the intranet site with less effort.
Programmer Analyst – Information Technology Services1989-1994
Continued Support as DBA for Trust Accounting group. Designed and implemented application software in Cognos’ Powerhouse 4GL. Made minor adjustments to Legacy COBOL applications. Wrote technical Specifications and user documentation for each application on which I worked.
Programmer Analyst – Development Ministries1985-1989
Supported Legacy Trust Accounting System written in BASIC on a WANG minicomputer model 140-3. Converted said accounting system to INGRES SQL (4GL) and served as SQL Database Administrator for 4 years.
EDUCATION
Moorhead State University, Moorhead, MN Computer Science
University of Minnesota, Minneapolis, MN Management Information Systems
CERTIFICATIONS
Microsoft Certified Professional (Windows NT Server 4.0 Product Specialist)1997
Control Data Institute – Computer Programming and Operations Certificate1982