As a Training Coordinator, your primary responsibility will be to maximize sales associate and leader effectiveness by determining training needs, developing training resources and providing training support. This role will support all of our markets. This position will be based out of the Corporate Office in Cedar Falls, IA.
Roles and Responsibilities
· Understand and remain current with all NGW and US Cellular products, processes and procedures
· Develop and maintain ongoing training program for Retail Wireless Consultants (RWC) incorporating web training, shadowing and one-on-one interactions including
o Systems (Wireless Standard, RIM and Datascape)
o Products (Phones, Connected Devices, etc)
o Policies and Procedures
· Lead, develop and assist the RWC Trainers in all markets including continuous communication, trainings, development and support
· Travel to all markets to assist Leadership and Trainers with current trainees and associates needs offering immediate coaching and support
· Develop and maintain training program for Sales Leaders along with Area Sales Leaders input
· Determine additional training needs by observing interactions, studying sales reports, attending Leader calls and meeting with the Sales Leaders, Area Sales Leaders and DOS on a regular basis
· Conducts regularly scheduled webinars, conference calls or in-person training sessions with updates on product knowledge and system additions or changes
· Continuously provide innovative training solutions (quizzes, how-to-guides, best practice guides, etc.) for RWCs and Leaders on products, systems, policies and any other opportunities
· Provide ongoing support for all associates on training questions or changes
· Perform other duties as assigned
Qualifications
· Leadership, Project Management and Sales experience preferred
Desired Attributes
· Highly organized and self-motivated
· Proven leadership and communication skills
· Encourage a positive TEAM environment
· Innovative/Think outside the box
· Flexible to work nights and weekends
· Willing to travel and work in all markets
Training Coordinator Job Description- December, 2015