Impact Survey Results January – March2015
60% of Stroke Association clients are provided with an Impact Survey, the remaining 40% are provided with a separate Satisfaction Survey. The following results relate to Impact Survey responses only, which were returned within the January – March 2015 quarter.
Number of respondents = 994 (Carers = 413, Stroke Survivors = 581)
Choice & Control
44% of carers received help to balance their caring role with other aspects of their lives, whilst 31% felt that they didn’t require this from the service.
73% of carers who responded were provided with information which helped them to feel able to cope as a carer.
80% of respondents said that they would recommend the Stroke Association’s services to a friend or family member.
Health & Wellbeing
When asked if the service had assisted them to change their lifestyle, of those who needed to change:
50% reduced the saturated fat in their diet
53% reduced the salt in their diet
49% took more exercise
44% reduced their alcohol consumption
66% had their blood pressure checked regularly
14% of respondents indicated that they smoked before their stroke and of those, 58% either reduced their smoking or stopped smoking as a result of help from the service.
62% of respondents requiring emotional support were provided with this as part of the service they received.
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Quality of Life & Positive Contribution
44% of stroke survivors felt that the service had helped them to do more for themselves.
46% of respondents felt that the service had made them feel more positive about the future.
43% of stroke survivors felt that the service had helped to improve their quality of life.
Of those who required benefit advice 60% were directed to agencies that could help them.
25% of respondents were introduced to other carers and stroke survivors for support. 30% of respondents didn’t feel that they required this introduction.
Feedback:
“I have been given so much help and support from diet and exercise to emotional and psychological support. There is life after stroke and I know that given time I will get there.”
Survey respondent
“More communication with the patient's family”
Survey respondent
“All the people are fantastic, knowledgeable, supportive and friendly.”
Survey respondent
“Giving clearer advice on benefits, how to obtain a blue badge, getting a disabled parking bay, had to find this out ourselves. Found it very unclear what we were entitled to claim and confusing and conflicting information given. It would be useful to know what physiotherapy stroke victims are entitled to receive and service and gyms available to stroke victims. There is a distinct difference between the reality of what is supposed to be provided and what in reality is given. The German model should be examined.”
Survey respondent
“The very kindly people who contacted me - made me feel very well supported and cared for.”
Survey respondent
“I am truly grateful for the advice and help I received at the time of my stroke, especially on my speech which is back to normal. As I am independent person I was truly grateful for the support ofstroke support coordinator, on the end of a phone if I needed help. It was my peace of mind that got me through. That help was there if need be, thank you.”
Survey respondent
“I really have no idea what your organisation could/ would or should have done/be doing. If I had been given an understanding about what structures/organisations were available or relevant. A pre-release visit to help guide could have been invaluable. The hospital did have your leaflets on show but as this was my only experience of stroke I had no idea where or how to start caring or here to turn. Once you know about stuff the leaflets become useful but were rapidly left behind as circumstances changed.”
Survey respondent
“Invaluable support both practical and emotional. Sad lack of support from social services leaves massive gap to be filled. Thank heavens forthe Stroke Association group meetings for support and feeling of loneliness.”
Survey respondent
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