Rory Sheen
1 Villa Mews
Trewern
Welshpool
Wales
SY21 8EF
UK / E
P 07742296093
Dear Onboard Media
Below please find my CV and attached my partners, Hayley Bradley’s CV so we can apply for the position of Port and Shopping guide, we wish to apply for this position as a couple and hopefully progress on to work for onboard media.
We are both enthusiastic and energetic. We work well as part of a team and on our own initiative and this has been proved in previous jobs where I was a manager and Hayley was my assistant manager. We are honest, hardworking and good timekeepers. I strongly believe that in any career in which I or Hayley may partake, we give 100% attention and drive to be the best in that role, We are willing to listen and learn in all areas of work provided. We enjoy challenges in all aspects of work. We have set our own high personal standards for our image and approach to people at all times whether it's meeting in person, e-mail or via telephone.
We would like to thank you for taking the time to read our resume’s and consider us for the position and we hope to hear off you soon.
Thank You for your consideration
Sincerely Yours
Rory Sheen & Hayley Bradley
Work Experience
Dates Employed / Job Title / Company
11/2014 – 01/2015 / Spa Manager – Pride(Carnival Cruise Line) (Disembarked due to family member illness) / Steiner Leisure
Roles included:
Managing of the daily operation, Guest service and all aspects of Spa facilities
Managing team of 17 staff with responsibilities inc. Training, Mentoring, setting goals and targets.
Achieving targets and goals set out by head office.
Handling guest complaints as per companies’ policies.
Attending ship meetings concerning revenues and ship ratings.
Setting promotions and cross promotions with other areas of the ship.
02/2014 – 10/2014 / Spa Manager – Fascination(Carnival Cruise Line) / Steiner Leisure
Roles included:
Managing of the daily operation, Guest service and all aspects of Spa facilities
Managing team of 17 staff with responsibilities inc. Training, Mentoring, setting goals and targets.
Achieving targets and goals set out by head office.
Handling guest complaints as per companies’ policies.
Attending ship meetings concerning revenues and ship ratings.
Setting promotions and cross promotions with other areas of the ship.
08/2013 – 12/2013 / Spa Manager – Odyssey(Seabourn Cruise Line) / Steiner Leisure
Roles included:
Managing of the daily operation, Guest service and all aspects of Spa facilities
Managing team of 11 staff with responsibilities inc. Training, Mentoring, setting goals and targets.
Achieving targets and goals set out by head office.
Handling guest complaints as per companies’ policies.
Attending ship meetings concerning revenues and ship ratings.
Setting promotions and cross promotions with other areas of the ship.
03/2013 – 08/2013 / Personal Trainer and Assistant Manager (Manager after previous Manager disembarked due to injury) – Zuiderdam (Holland America Cruise Line) / Steiner Leisure
Roles included:
Embarkation Set up.
Helping with team of 18 staff with responsibilities inc. Training, port cleans, setting targets and goals, stock takes.
Achieving targets and goals sert out by manager.
Setting fitness seminars and goals.
Setting promotions and cross promotions with other areas of the ship.
Delivering Fitness seminars and services.
.
05/2012 – 12/2012 / Personal Trainer and Assistant Manager – Statendam (Holland America Cruise Line) / Steiner Leisure
Roles included:
Embarkation Set up.
Helping with team of 10 staff with responsibilities inc. Training, port cleans, setting targets and goals, stock takes.
Achieving targets and goals sert out by manager.
Setting fitness seminars and goals.
Setting promotions and cross promotions with other areas of the ship.
Delivering Fitness seminars and services.
03/2012 – 05/2012 / Personal Trainer – Coral (Princess Cruise Line) / Steiner Leisure
Roles included:
Embarkation Set up.
Delivering Fitness seminars and services.
04/2007 – 03/2011 / Bar and Night Club Manager / The Angel and Molto Nightclub
Welsshpool/UK
Roles included:
Managing busy local bar and nightclub.
Ordering and stock control.
Managing team of 10 – 12 bar staff.
Negotiations with brewery’s for stock.
Organizing live events in the bar and nightclub.
Designing new promotions
10/2006–03/2007 / Joint Licensee / The Castle Inn
Edgehill/Warickshire UK
Roles included:
Managing restaurant and local bar.
Ordering and stock control.
Managing team of 10 – 12 kitchen and bar staff.
4/2006 - 10/2006 / Senior Courier / Canvas Holidays
Cevvennes/France
Roles included:
Managing area of campsite owned by Canvas Holidays.
Managing team of 5 -6 campsite couriers.
Ensuring customer satisfaction.
Ordering and stock control.
All administration.
Organising and partaking in Campsite activities and entertainment.
8/2005 - 4/2006 / Joint Licensee / The Castle Inn
Edgehill/Warwickshire UK
Roles included:
Managing restaurant and local bar.
Ordering and stock control.
Managing team of 10 – 12 kitchen and bar staff.
9/2004 - 8/2005 / Barman / The Angel
Welshpool/Powys UK
Roles included:
Ensuring customer satisfaction.
Stock control.
Ensuring quality of products and service.
4/2004 - 10/2004 / Campsite Courier / Eurocamp Holidays
Brittany/France
Roles included:
Managing area of campsite owned by Eurocamp Holidays.
Ensuring customer satisfaction.
Ordering and stock control.
All administration.
Organising and partaking in Campsite activities and entertainment.
Education
Dates Attended / School / Degree / Location
9/1997 - 5/2002 / WelshpoolHigh School / Secondary School or equivalent
/ Welshpool - Mid Wales - UK
Mathematics B
Drama B
Ethical Studies B
English Language C
English Literature C
Double Award Science C/C
Art C
Information Technology C
Spanish E
Other Qualifications
8/2002
National Certificate for Licensees
8/2002
Introduction Examination certificate for Licensees
8/2011
Level 2 and 3 Personal Training
Basic Nutrition Course
2012 – Steiner Academy Training (Included)
- Column management
- Time management
- Seminar training
- Client satisfaction
- Fitness Class training (Yoga, Pilates, Boot Camp & Spinning)
- Cruise responsibilities as a manager
- Roles of staff onboard
- Quality assurance
- Enhancing customer service
- Guest disabilities
- Salon sanitization guidelines
- Stock control
- Commission payments
References
Reference Name: / Barbara Naylor
Reference Company / Steiner Leisure
Reference Title / HR Director
Phone / N/A
Email /
Type / Professional
Reference Name: / Rhian Humphreys
Reference Company / The Angel
Reference Title / Owner
Phone / 01938553473
Email / N/A
Type / Professional
Additional Info
I enjoy sports including football, rugby and golf. I am a very sociable person I enjoy watching movies and enjoy the outdoors for exercise and thrive on challenges.
Hayley Elizabeth Bradley
Phone: 07434096326
Email:
“I am a very enthusiastic person, with a friendlypersonality. I enjoy getting to know new people. I like new opportunities to improve my ownskills and knowledge. Additionally I am a reliableperson and also I have good time keeping skills,as well as being very organised, flexibleand willing to travel”.
Education
Barnsley College - September 2006 to June 2012
Edward Sheerien High School - January 2007 to July 2008
Royston High School - September 2003 to January 2007
Qualifications
Health and Social Care NVQ national Level 3
Beauty Therapy NVQ Level 3 in Massage Therapy
Beauty Therapy NVQ Level 2
Health and Social Care BTEC first diploma Level 2
Grade B in Religious Education
Grade C in Maths, English, History, Statistics and Art
Grade D in Geography, Media and Science
Job Experience
Carnival sunshine, April 2013 to January 2014 (9 months)
Carnival pride, May 2014 to January 2015 (7 months)
In this job role I worked onboard a cruise ship for Steiner with elemis training, working in cloud nine spa. Within this job role I worked as part of a team of twenty-two. As well as this worked independently, managing my own column doing massage therapy as well as this retailing along side. This was full length contracts working twelve to fourteen hour shifts for six days a week. My second contract with the company I was promoted to assistant manager, helping break down large targets of up to $50, 000 a week.
Bar Rocco, Wakefield, June 2012 to October 2012 (5 months)
In this job role I have to greet customers, maintain a good service in both quite and busy hours and work in a loud environment which involves good listening skills, as well as patients and also tolerance to situations. I worked here for four years.
Bar Baccari, Horbury, Wakefield, December 2009 to April 2013 (4 years)
In this establishment I have gained confidence when greeting customers, answering phones, serving food and also dealing with any complaints or queries asked by both colleagues and customers.
Blush Beauty Clinic, Horbury, Wakefield, January 2009 to February 2011 (2 years)
In this job I gained management skills as well as the ability to time keep, my duties where to answer the phone, take appointments, give treatments, clean and maintain a professional salon and to cash and lock up.
The Old Mill, Horbury, Wakefield, May 2008 to November 2009 (1 year)
This was my first job where I learnt how to communicate with the public in a correct manor, as well as this it helped me to mature and deal with situations in the correct way.
Voluntary Work
Lindhurst Lodge Residential Home 10/10/11 to 21/10/11 and
29/11/10 to 20/12/10
Blush Beauty Clinic 10/12/08 to 15/12/08
Greenachers care home 20/06/08 to 27/06/08
Mencap 09/06/07 to 16/06/07
St Georges Medical Practice 11/02/08 to 14/11/08 and
01/06/07 to 06/06/07
Wise Owl Nursery 26/03/07 to 06/04/07
Hunningley Grange Care home 27/11/06 to 01/12/06
Skills
ASDAN Level 2 Working with others
OCR Level 2 Key Skills in Communication
Foundation in Manual Handling
Level 2 in Food Safety and Catering
Level 3 Diploma in Health, Safety and Employment standards
EDEXEL Safe Learning in the Workplace Level 2
Level 1 in Key Skills in Improving own learning and performance
VCTC Level 2 for Service Sector Receptionist
E-Learning in Licensing Law
E-Learning in Disability discrimination awareness
E-Learning Foundation in Health and Safety
Child and Baby First Aid Course
Fake Bake Tanning Course
2nd Place in a Make-Up Competition
Student of the year 2009
Minx training day
Henna and Threading day course
Level 3 Diploma in Stone Therapy
Diploma in Hands Free Massage
Steiner training in Elemis products
Steiner Deep tissue massage, Hot stones and Seaweed wrap
References
Bar Baccari Blush Beauty Clinic Barnsley College
Graham Powell LeighannOldroyd Alison Lewis
2 Highfield Road 22 High Street Church Street
Horbury Horbury Barnsley
WF4 5LU WF4 5AA S70 2YW
01924 263626 01924 273611 01226 216216