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/ Information Governance
North of England Commissioning Support
John Snow House
Durham University Science Park
Durham
DH1 3YG
15th April 2015
MrPhilipAlty
Dear MrAlty
Freedom of Information Act 2000 - Request for Information - South Tyneside CCG
Thank you for your request received by North of England Commissioning Support (NECS) on 02 April 2015 for information held by South Tyneside CCG under the provisions of the Freedom of Information Act 2000.
Please find the information you requested on behalf of South Tyneside CCG as follows;
I am interested in the Primary Care OOH Services delivered by your CCG.
The national quality requirement for face-to-face consultations in out of hours services is NQR12 (A, B&C). This performance target is measured and reported for both consultations in (1) a treatment centre and (2) in the patient's home.
Please can you answer the following questions under the Freedom of Information (FOI) act?
1)Please can you confirm who the contract holder is for the Primary Care OOH Services delivered by your CCG?
NECS reply: Northern Doctors.
2)Please can you tell me whether the provider has achieved NQR12 (A, B&C) targets for treatment centre visits in for the 2014/15 financial year (where data is available at time of FOI)?
NECS reply: Since the introduction of the NHS 111 service, a significant proportion of calls to the put of hours service are triaged by the 111 service, therefore the NQ12 is no longer valid.
3)Please can you tell me whether the provider has achieved NQR12 (A, B&C) targets for patient’s home visits for the 2014/15 financial year (where data is available at time of FOI)?
NECS reply: Please see answer to Q2.
4)Please can you tell me in which months the NQR12 (A,B&C) targets were achieved for the 2014/15 financial year (where data is available at time of FOI)?
NECS reply: Please see answer to Q2.
5)Please can you tell me whether the overall NQR12 (A, B&C) targets have been achieved for the 2014/15 financial year (where data is available at time of FOI)?
NECS reply: Please see answer to Q2.
In line with the Information Commissioner’s directive on the disclosure of information under the Freedom of Information Act 2000 your request will form part of our disclosure log. Therefore, a version of our response which will protect your anonymity will be posted on the South Tyneside CCG website.
If you have any queries or wish to discuss the information supplied, please do not hesitate to contact me on the above telephone number or at the above address.
If you are unhappy with the service you have received In relation to your request and wish to make a complaint or request a review of our decision, you should write to the Senior Governance Manager using the contact details at the top of this letter quoting the appropriate reference number.
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner cannot make a decision unless you have exhausted the complaints procedure provided by the North of England Commissioning Support Unit.
The Information Commissioner can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Any information we provide following your request under the Freedom of Information Act will not confer an automatic right for you to re-use that information, for example to publish it. If you wish to re-use the information that we provide and you do not specify this in your initial application for information then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2005 . This will not affect your initial information request.
Yours sincerely
Joanne Appleby
Joanne Appleby
Senior Governance Officer