Job Title:Team Leader

Job Title:Team Leader

Team:Residential Services

Reports To:Manager of Residential Services

Background

Cardinal Basil Hume founded the Centre in 1986; we offer a diverse range of services for homeless young people, families in need and the local community on one site. The Centre enables people to gain the skills and support they need to overcome poverty and homelessness.

We have a person-focussed approach which encourages us to recognise that each human being is different with complex needs and so our response needs to be multi-layered. Therefore the organisation has six principal service packages: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning (English and digital inclusion);and immigration advice and advocacy.

The Centre takes the Benedictine ethos of our founder seriously, ensuring that we offer a non-judgemental welcome and a stable and safe environment for people in need to seek help and support.

With an annual income in the region of £2.5 million, there are currently 62 staff members. In addition, the Centre benefits from the generous and diverse contribution of volunteers; there are currently some 100 active volunteers.

Our 32 bed Hostel offers 16 – 25 year olds a safe place to stay for up to a year whilst developing the skills that will enable them to go on and build an independent life.

Many of our residents have complex needs and the Centre offers a range of on-site services as well as working closely with a range of other agencies to provide specialist support that will enables clients to address the obstacles that they are facing and empower them to achieve more.

Key Purpose

To provide leadership in ensuring that each resident is supported and encouraged to work towards their stated goals, to achieve the best outcomes possible during their stay with us and to move on to more independent living.

Key Role

To manage, support, and mentor staff in an empowering and motivating manner
To work as part of the management team to ensure the residential service offers the maximum opportunity for the residents to engage and develop
To ensure an effective assessment and review process is in place to best meet the desired outcomes of the residents.
To act as a senior supervising practitioner to bring learning and skills to the wider team.
To take responsibility for ‘bringing the outside world in’ and ensuring that the service is up to speed with good practice and new initiatives.
To provide some key work support to residents.
To work as part of a team ensuring consistency of practice and that learning is captured and applied to continually improve positive outcomes for young people.

Key Tasks

Line management

To provide leadership and be responsible for line managing key worker and project staff, ensuring that they are supported, focused and well-motivated.
To carry out regular supervisions and performance reviews with staff to achieve best outcomes for residents.
To support staff to take a positive approach to risk management.

Lead practitioner

To provide good quality support practice and guidance to residential services staff.
To provide some direct key work support as cover when required.
To have a small direct caseload when required
To promote and develop a culture of resident involvement and engagement in the development of services (co-production).
To develop a safe, welcoming and stable environment enabling residents to shine.
To promote a culture of appropriate and positive risk management in supporting residents

Management tasks

As part of the management team to be responsible for the delivery of an effective residential service for young people
To be part of the management team overseeing and being responsible for the staff rota to ensure that residents are able to access appropriate levels of on-site support 24 hours a day, to operate a double cover schedule, and to minimise locum costs.
To lead and participate in shift activities such as handovers, completion of the resident’s registers, health and safety patrols etc.
To ensure incident reporting is rigorously completed and followed up at all stages, recommending actions for staff as appropriate.

Health, Safety, and Security

To supervise and support staff in dealing with adverse incidents and emergency situations, by recommending actions on incident reports and participating in reviews to ensure that learning is gathered and actioned.
To ensure all incidents reports are rigorously completed and followed up appropriately; this includes incidents relating to Child protection and Adults at Risks.
To promote a safe working environment for fellow workers, residents and visitors in line with the HASAW Act, and our Health and Safety policy, by reporting any safety hazards, concerns or ideas for improvement.
To be part of the on-call rota providing emergency support out of hours as required (an additional allowance is payable for this).

General

To undertake this work within a rolling rota working 5 days each week between the hours of 8am and 8:30pm, Monday to Sunday.
To participate in regular supervision meetings and annual performance reviews with your line manager and to undertake any training identified
To carry out other duties required to ensure effective support for clients as requested by your line manager
To complete the above in line with the Centre’s agreed values and aims and in accordance with policies and procedures.

Person Specification:

Essential

Substantial experience of working successfully with vulnerable young people with complex needs, such as in mental health, social work, substance misuse support services or residential care.
Experience of delivering an outcomes driven approach to service delivery, getting the best for service users.
Demonstrate an ability to lead and motivate staff.
Thorough understanding of safeguarding and good practice working.
Experience of involving service users at the heart of designing services.
An agile approach seeking to get the best model of delivery.
Strong analytical skills and proven ability to reflect on experience and use learning to improve practice.
Ability to communicate effectively both verbally and in writing.
IT literacy including use of databases, spreadsheets and efficient use of email.
Ability and willingness to work regular weekend and evenings (to 8pm), a proportion of bank holidays and be part of on-call rota.
Experience in line management.

Desirable

Knowledge of the Quality Assessment Framework.
A youth work or social work qualification.
Experience of designing and delivering training for staff / colleagues or other professionals.

TERMS AND CONDITIONS:

Salary: £31,862 per annum

Hours:35 hours per week working five days out of every seven (Monday- Sunday) including a proportion of evenings, weekends and bank holidays (TOIL is given for Bank Holidays worked).

Holidays: 24 days, 26 after one year’s service, 28 after two years’ service

Notice Period: One month

Pension: The Centre provides an auto-enrolment pension scheme to those that are eligible and will match employee contributions up to a maximum of 6%.

A Season Ticket Loan is available.

The Centre is an Equal Opportunities Employer.

The Centre requires all its staff and volunteers to respect the ethos of the Centre and to be in sympathy with its aims and objectives. A commitment to respecting and implementing the Centre’s Equal Opportunity Policy is also expected.

The Centre requires its staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

The Centre requires all its staff and volunteers to undertake an appropriatelevel of DBS or police check.

Our Founding Ethos

The Centre takes the Benedictine ethos of our founder seriously, ensuring that we offer a non-judgemental welcome and a stable and safe environment for people in need to seek help and support.

“Each person matters; no human life is redundant. Every individual must be given the opportunity to live a life in which his or her basic needs are provided for and in which, so far as is reasonably possible, their full potential is realized.”

Cardinal Basil Hume OSB

Our Vision

The Centre strives towards a society where every individual will have a safe place to live and where their right to develop is respected and supported.

Our Mission: Turning Lives Around

The Cardinal Hume Centre enables people to gain the skills and support they need to overcome poverty and homelessness.

Our Values

Integrity: we strive to be true to our founding ethos and to living out our vision and mission; we are accountable to all our stakeholders.

Respect: we seek to be non-judgemental, to listen, and acknowledge each other’s worth and to put people at the centre of our work.

Inclusiveness:we promote equality of access to our services and support each client to access the same life opportunities as everyone else.

Compassion: we will demonstrate our care for each individual who comes to the Centre in the quality and consistency of the services we offer to them.

Empowerment: we will provide holistic support to our clients in helping them to identify their needs and in making informed choices about their lives

Collaboration: we will work together with others who share our values, seeking partnerships to augment and complement our service offer.