Reporting To: Member of the SDPP Management Team

ROLE DESCRIPTION

SDPP is here to enable and empower people to achieve equality. We do this by providing a range of services to vulnerable members of our community.

Role Title: Volunteer Welfare Benefits Advisor

Reporting to: Member of the SDPP management team

Location: Home based – working within the community

The Role

To provide independent free and confidential welfare benefit support to customers at various community locations and via email, telephone/ SMS.

What the Role Involves

·  Support customers through the welfare benefit journey including; benefit checks and completing application forms

·  Communicate with customers regularly in a format preferred by the customer

·  Act on behalf of customers, following their instructions, ensuring they are consistent with good practice and the law

·  Maintain secure records and data of customers details in accordance with data protection and SDPP’s confidentiality policy

·  Attend regular ‘One to One’ sessions with your line manager

·  Attend team meetings and any relevant training whenever possible

·  Liaise with other agencies; statutory, voluntary and independent, organisations, as necessary

Skills and Qualities You will need

·  Open minded, tolerant and non-judgmental of other peoples life styles

·  Ability to gain the trust and confidence of customers

·  Ability to listen and communicate effectively

·  Understand the need for confidentiality

·  Ability to liaise, both orally and in writing, with a wide range of people and organisations

·  Ability to distinguish someone else's view from your own and to represent them objectively

·  Ability to learn, give and receive information

·  Ability to evaluate a situation, devise appropriate action plans

What We Can Offer You:

·  The opportunity to learn new skills and meet a diverse range of people

·  On-going training and development

·  Support from your line manager and the whole SDPP team

·  The opportunity to help us to empower and enable people in your community

·  New experiences

We welcome volunteer applications from anyone aged 16 and over and we believe that there should be no barriers to volunteering regardless of disability, race, gender, sexuality or religion

Original: Aug 16Last Review: Aug 16Next Review: Aug 17